Jump to content


  • Tweets

  • Posts

    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Personal Data disclosure by Marstons


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5362 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Another Marstons masterpiece email - totally breaking the consumer credit laws yet again - this time it is the police who will be receiving these. I've also sent this to Watchdog and Trading Standards and the OFT and the Information Commissioners office.

We do not accept debt management programmes that take in excess of 6 months to clear he debt.

 

You cannot withdraw rights for our officers to attend your address. Should the account not be paid, we will attend to asses the situation and advise our client accordingly.

 

Yours sincerely

 

Daren Simcox MESA

Marston Group Limited

Executive Director

Corporate Services and Group Sales

Link to post
Share on other sites

  • Replies 82
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I've had a stupid email from them telling me I cannot revoke their authority to visit and that they only accept DMPs for 6 months or less... email below.

 

We do not accept debt management programmes that take in excess of 6 months to clear he debt.

 

You cannot withdraw rights for our officers to attend your address. Should the account not be paid, we will attend to asses the situation and advise our client accordingly.

 

Yours sincerely

 

Daren Simcox MESA

Marston Group Limited

Executive Director

Corporate Services and Group Sales

Link to post
Share on other sites

I've had letters from Meritforce about this debt...

 

Please everyone text Watchdog today between 7.30 and 8.30 - WD 81938 about Marstons, then they might sit up and take action.

 

geministar2007 they are in clear breach of debt collecting guidelines which state (will find the link to the clause) that they cannot chase a debt in dispute or a debt which regular payments are being made through a third party.

 

I'd take the email to your local police station and see what they are going to do about it.

Link to post
Share on other sites

Now I'm no expert on the law but even I know that without a Court Order NOBODY has the right to enter your home - and even then you don't have to let them in. They cannot force entry - only use a form of entry that is deemed 'peaceful' - or so I am told!

Link to post
Share on other sites

Ok i have text the watch dog number (seems to take forever to send....?). I have now also emailed marstons stating i am on a DMP and CRS still have my debt, have not sold it to them or anyone else, blah blah blah.I have given them CRS number and told them they are more than likely to contact them to check the authenticity of my email. I have also said can you now remove my details from your database and discontinue your harrassment.

Link to post
Share on other sites

Yes, it is very common, just read some of the other threads on this site. Unfortunately there are parts of the debt collection industry who think they can operate outside the law and get away with it.

 

Try looking at MrTons thread on 'Cheekiness towards a DCA', it will take time and come back and let us know the outcome.... it's how to deal with this type of behaviour.

Link to post
Share on other sites

Anyone heard anymore today? So far i haven't no emails, no letters, calls.

 

You know what i don't even think these idiots will even visit most people, are they really gonna travel so far south/north for a loan in my case that was for £150, now at just over 300 thanks to fees, in which the individual is actually on a DMP paying another DCA for this debt in which they are currently hunky dorey!. Only to find that when they do arrive at someones door, they will not be granted access told kindly where to go, whilst i call the police and have them arrested for trespass and harrassment. In which i will produce the shoddy email they sent to 100's and also the email i have from the other DCA stating i should continue to pay them and ignore this blanket email..... it makes me wondered how these people survive in their own lives.... ?

 

Does anyone have any background on wonga/samedaycash? I.E their financial situation someone mentioned somewhere that they were having some problems??

Link to post
Share on other sites

I've had the following apology email this afternoon:

We understand that you may have recently received an email from the Marston Group regarding an unpaid debt to Same Day Cash/Wonga.com.

We wish to apologise for the distress that may have been caused with the release of your email address to a large group and for any difficulties that this may have caused you. We are currently investigating our email processes and upon completion our staff will undertake any necessary training to ensure that this inadvertent release of group email addresses does not happen again.

However, you should make contact with ourselves about the outstanding matter if you have not already done so, to prevent further action.

Yours sincerely

Marston Group Limited

Link to post
Share on other sites

Maybe they ought to train their staff in the Data Protection Act and the Consumer Credit rules, the moron who wrote the other day told me I didn't have any 'right' to stop them making their visit. I've not had their 'apology though'

 

Further to this my DMP people got hold of both Wonga and Marstons and explained the situation - explained that Wonga HADN'T told Marstons I was in a DMP (note to Wonga - try not to bite the hand that feeds you in future...even though it can't always feed you as much as you want). Also it seems the contact at Marstons wasn't their usual person and it was one of these 'round the houses' calls they had to make to find out which department was responsible... interesting isn't it?

 

Again adds fuel to the stories that Wonga may be experiencing 'cashflow' problems... (my personal view - not the view of this site).

Link to post
Share on other sites

Hi, received an email from marstons today with an apology, its says sorry for distress and inconvenience caused. I suppose this is all that they will do. I understand if i did want to take marstons to court and claim damages for distress caused to myself that i would have to send a letter advising them that i will be taking them to court, in the letter i must outline what action they must take to prevent such action, what could be put in this letter, anyone have any advice?

Link to post
Share on other sites

clarkyac1 one - you are on the wrong track with detailing what action they must take - it ISNT the same as a default notice.

 

The laws for damages and distress are different to the ones when a default has been issued in error. I'm not the expert on this subject but somebody else will be round who is.

 

All you now need do is report them again to the OFT, Trading Standards and Consumer Direct. This apology is a joke, their employees need training in the law, not just in email useage!

Link to post
Share on other sites

still awating my appology. I have also emailed samedaycash asking exactly what they are playing at, attempting to sell my debt under a DMP to another DCA. Will see what response i get from them.

 

I still don't think we should all sit back and go arhhh thats ok they have appologised. Something has to be done to stop these idiots!

 

I agree with sillygirl - train your staff correctly! I mean did this person just get a slapped wrist? It's ridiculous.

 

Has anyone heard from Watchdog or the like yet?

Link to post
Share on other sites

A bailiff group has apologised for the "accidental release" of hundreds of e-mail addresses to the recipients of a debt-chasing message.

A message was sent by the enforcement recovery section of the Marston Group chasing the overdue repayment of loans.

But attached was a list of more than 600 e-mail addresses.

A spokeswoman for the Information Commissioner said the subject of the e-mail was sensitive and the case was a potential Data Protection Act breach.

 

BBC NEWS | Business | Bailiff admits to privacy blunder

 

IC not aware of any complaints yet!!!???????

Link to post
Share on other sites

The spokeswoman at the Information Commissioner's Office said she was not aware of any complaints as yet, but the case could be a potential breach of the Data Protection Act.

 

No doubt she will be made more than aware over the next few days

 

https://www.Information Commissioners Office.gov.uk/Global/contact_us.aspx

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...