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This is all getting too much. ***WON***


nuthatch
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Hi nuthatch

 

I think your son might be right. A no holds barred letter to the CEO explaining the situaton (again) and requiring him to sort it out before more distress is caused by their inefficiency. I mean seriously, they can't even find the reference from the letter they sent you????

 

If you don't get anywhere there I think this would possibly need to go into legal realms...

Time flies like an arrow...

Fruit flies like a banana.

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  • 2 weeks later...

I did decide to send another letter to RBS at Ironmaster's Way making it a Formal Complaint.

Got a letter back today to say that they take my comments very seriously :rolleyes:

I have been allocated a case number and they will get back to me within 10 days.

They also sent a helpful leaflet about compalining and saying how much RBS value us as customers.

Well, considering that we own most of it now, so they should value us.

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  • 1 month later...

I have been receiving letters from RBS now every 2 weeks saying exactly the same thing "They are still investigating my complaint and hope to resolve it within 2 weeks"

What a pain...and doesn't really inspire you with confidence in their record keeping.

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Maybe a sarcastic letter asking them how many more "2 weeks" are they expected to get before they finally work out they f***d so magisterially that they are NOT going to wriggle their way out of that one so easily? Adding that the longer they take in sorting this royal mess, the higher you'll expect the compensation to be... :razz:

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Thanks Bookworm and lexis200.

 

Today, I have sent a copy of the letter that the Estate Agent supplied back in 2006 when the house was sold and the proceeds used to settle all outstanding debts to RBS.

 

It is on Shakespeares Solicitors headed notepaper and is signed by the conveyancer as having being settled.

 

I suppose you could say this would have been my trump card if they had tried to take it as far as court but...I have just had surgery and am sick of the whole thing.

 

I would love to see the face of the CSA at RBS when this little gem drops onto her desk :D

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  • 1 month later...

This saga has finally ended. Following weeks of letters from the RBS "thanking me for my patience etc" during which I have been recovering from surgery and was gathering myself to fight back again....I arrived home on Monday to find a massive arrangement of flowers with a card saying "With apologies from the Royal Bank of Scotland". Just as I was thinking That a bunch of flowers wasn't enough, I opened a letter from RBS with a grovelling apology and a cheque for £100.

Now, I know that if I had reported them to the Financial Ombudsman it would have cost them more, but as I have been off sick for nearly a year, £100 is more than welcome.

 

The explanation given was that when we had settled all our debts in Jan 2006, "someone" had neglected to close the accounts. Still leaves a lot of questions unanswered but I can't be bothered to have anything to do with them any more.

Thank you to everyone on here who gave me advice and offered support.

I still have a lot more battle s to fight.

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Great to see a successful conclusion to this one nuthatch. Take care of yourself, first and foremost. And your right to be rid of them, once and for all.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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38.jpg

 

Have one from me too. :-D

Well done for fighting this on, see what happens when you refuse to be the victim anymore.

 

This only confirms what I have always said: There are some people in life, you have to stamp on their feet until THEY apologise. ;-)

 

Well done you. :-D

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