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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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This is all getting too much. ***WON***


nuthatch
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Hi nuthatch

 

I think your son might be right. A no holds barred letter to the CEO explaining the situaton (again) and requiring him to sort it out before more distress is caused by their inefficiency. I mean seriously, they can't even find the reference from the letter they sent you????

 

If you don't get anywhere there I think this would possibly need to go into legal realms...

Time flies like an arrow...

Fruit flies like a banana.

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  • 2 weeks later...

I did decide to send another letter to RBS at Ironmaster's Way making it a Formal Complaint.

Got a letter back today to say that they take my comments very seriously :rolleyes:

I have been allocated a case number and they will get back to me within 10 days.

They also sent a helpful leaflet about compalining and saying how much RBS value us as customers.

Well, considering that we own most of it now, so they should value us.

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  • 1 month later...

I have been receiving letters from RBS now every 2 weeks saying exactly the same thing "They are still investigating my complaint and hope to resolve it within 2 weeks"

What a pain...and doesn't really inspire you with confidence in their record keeping.

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Maybe a sarcastic letter asking them how many more "2 weeks" are they expected to get before they finally work out they f***d so magisterially that they are NOT going to wriggle their way out of that one so easily? Adding that the longer they take in sorting this royal mess, the higher you'll expect the compensation to be... :razz:

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Thanks Bookworm and lexis200.

 

Today, I have sent a copy of the letter that the Estate Agent supplied back in 2006 when the house was sold and the proceeds used to settle all outstanding debts to RBS.

 

It is on Shakespeares Solicitors headed notepaper and is signed by the conveyancer as having being settled.

 

I suppose you could say this would have been my trump card if they had tried to take it as far as court but...I have just had surgery and am sick of the whole thing.

 

I would love to see the face of the CSA at RBS when this little gem drops onto her desk :D

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  • 1 month later...

This saga has finally ended. Following weeks of letters from the RBS "thanking me for my patience etc" during which I have been recovering from surgery and was gathering myself to fight back again....I arrived home on Monday to find a massive arrangement of flowers with a card saying "With apologies from the Royal Bank of Scotland". Just as I was thinking That a bunch of flowers wasn't enough, I opened a letter from RBS with a grovelling apology and a cheque for £100.

Now, I know that if I had reported them to the Financial Ombudsman it would have cost them more, but as I have been off sick for nearly a year, £100 is more than welcome.

 

The explanation given was that when we had settled all our debts in Jan 2006, "someone" had neglected to close the accounts. Still leaves a lot of questions unanswered but I can't be bothered to have anything to do with them any more.

Thank you to everyone on here who gave me advice and offered support.

I still have a lot more battle s to fight.

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Great to see a successful conclusion to this one nuthatch. Take care of yourself, first and foremost. And your right to be rid of them, once and for all.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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38.jpg

 

Have one from me too. :-D

Well done for fighting this on, see what happens when you refuse to be the victim anymore.

 

This only confirms what I have always said: There are some people in life, you have to stamp on their feet until THEY apologise. ;-)

 

Well done you. :-D

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