@npowerhelp NPower - Repayment Meters

[WILKINSS208]

Hi

Can anyone give me some advice please, I would really appreciate it. My story is as follows:

 

In 2006-2007 I ran up a debt of £1700 in gas and electric with Npower. After discussions with them, I agreed to get repayment meters fitted into my home.

They were fitted over a year ago and I have been paying approx £80 per month on my electricity meter and £60 on my gas meter. When entering my key and card into the meter it takes off my set amount of £5 per week off each meter then credits the rest to the meter for my future usage. Once this runs out I once again top it up.

I was informed my Npower I would not receive any bills as I was paying a pay as you go scheme now and my debt was been reduced by the weekly fees of £5.

However, and this is where it gets interesting! Npower have started to send me bills and on these it details how much I have been paying on my meter and also the quarter charge they are charging me for my usage. So, basically they are making me pay for my usage through the meter and ALSO charging me £200 approx each quarter. My bills are going up not down and I now owe more. How??

I have a man out from EDF yesterday and he said £374 was recorded as debt on my gas meter, but I owed nothing on my electricity bill.

I have contacted Npower who said they would do an investigation into the account but this could take up to 4 December.

I have contacted Consumer Direct who contacted them while I was on the phone. They told them they had 5 days to answer me. I have to contct them again once Npower respond.

Has anyone had this and what happened?

What do you think will happen here?

[TheChancellor]

I think you will slowly watch your life pass-by, probably listening to crappy "Greensleeves" or similar if it is the same-old nPower.I've just paid them off from the last place & wouldn't touch them with a barge pole.Have you checked all the details (meter numbers, etc) are correct as nPower never know their a*** from their elbow.

[WILKINSS208]

but they are charging me twice, surely not right!

consumer direct werent impressed and said wrong so hopefully something will be done.

meter numbers etc right

[TheChancellor]

but they are charging me twice, surely not right!

consumer direct werent impressed and said wrong so hopefully something will be done.

meter numbers etc right

 

It will be their admin somewhere along the line.My mother was paying by DD with them & was in credit & they had their in house DCA threatening to take her to court for not paying an old meter number that they had down at the address from years ago.Of course they couldn't discuss it with me they needed to speak to the account holder (85 years old).You'll get sorted eventually but do it in writing via complaints.

[WILKINSS208]

yes i know, just wanted to know other peoples stories in similar position

thanks

[WILKINSS208]

well consumer direct gave them 5 days and guess what,,,,,,no reply. they now have took it to the ombudsman to deal with and they now have 10 days to reply.

lets see what happens