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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Namz
      Big motoring world/motonovo HP - faulty vehicle purchase on 31/5/24

      By Namz · Posted

      Thank you for taking your time and helping me on this. Would you recommend I also send a letter tomorrow to both BMW and Motonovo?
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      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By tobyjugg2 · Posted

      she and  johnson need to be kicked off the taxpayers credit card - for starters I'm certain there is cause - taking up 'jobs' when they shouldn't, bringing the nation into disrepute with their antics .. I'm sure it would be a very popular act from a new labour guv
    • BankFodder
      Big motoring world/motonovo HP - faulty vehicle purchase on 31/5/24

      By BankFodder · Posted

      Please have a look at this draft letter. It is modelled on yours but I have cut out a load of the unnecessary information. Also, the responsibility lies with the finance company because the vehicle was brought on hire purchase. You send it to them and a copy to big motoring world.   Let us know if there's anything that you disagree with, which is wrong, which you think should be added
    • honeybee13
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

      According to Alastair Campbell on Twitter, anti-Le Pen parties are pointing to RN's fiscal policies and saying they'll cause a 'Truss-style market meltdown'. Liz Truss charged taxpayers for Amazon Prime subscription - Mirror Online WWW.MIRROR.CO.UK The subscription costing £95 gives the ex-PM free shipping from the retail giant, as well as the ability to stream films and TV shows such as My Fault...  
    • steam_hammer
      Another P2G / EVRi Lost Parcel Claim

      By steam_hammer · Posted

      Thank-you @BankFodder, your statement is a correct understanding of my position and I agree, it is actually really what I was looking for in starting this thread, as I too believed that the maximum I could claim for is that which I sold it for, even though this was substantially below market value at the time. And so, this sold value is what I shall be claiming for + the other expenses. @dx100uk I get your point, but this is just not what I want to expose myself to. Unfortunately I was one of the unlucky ones to have my details stolen in the Peoples Energy hack, and in 2020 I discovered that those details had been used to take out car insurance, and that the insured was then involved in a collision and my details were dragged through the mud. Despite Aviva cancelling the claim and treating as though it never were, even though I have the letters from them to say that they have removed this claim from the insurance database, I still get refused insurance and credit products to this day until I send across the letter from Aviva which explains that I was a victim of fraud. So you'll forgive me for not jumping up and uploading my data to a server utility for which I have no control over its retention policy, or where the server is located globally, its legal jurisdiction, or its security protocols.

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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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      BankFodder

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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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      BankFodder

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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MOT - puzzled

davey_weir

By davey_weir
in Garage services

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davey_weir

davey_weir

Posted
Posted

First of all Apologies as I have posted this in the DVLA thread, if an Admin could rectify it for me I would be grateful. Anyway:

 

Just had my car MOT'd after returning home from holiday and realising that it expires today!

 

Basically, it cost me £69.19. I told the guy that the sidelamp bulb at the front was faulty and there was one bulb gone at the rear.

 

I have the following breakdown:

 

TIME RATE VAT NET

MOT TEST 0.0 £39.95

REPLACE N/S/F SIDELIGHT BULB

REPLACE FADED FLASHER BULBS

REPLACE SIDE REPEATER BULBS 0.40 50.00 17.5 £20.00

LABOUR SUB TOTAL £59.95

 

then i have 4 bulbs which cost £4.89

 

The total cost of the MOT was therefore £64.84 + £4.35 VAT = £69.19

 

I cant help but thinking

1) why replace 4 bulbs when I only needed 2

2) Does it really take £20 to replace bulbs?

3) They also said I had a nail in my rear tyre..... My car has a computer that tells you if and when you have a puncture, or the pressure is low etc, and it never has before, so if it does when i go out in a minute theyve done that havent they?

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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riget

riget

Posted
Posted

1)you asked for 2 to be replaced, the other 2 I expect were changed so as to pass the mot.

2)Depending on the car, £20 is not enough to change some bulbs, it wouldn't even change 1.

3)why would they want to put a nail in your tyre? I think they were good at pointing it out to you, your computer didn't.

 

A mot with repairs @ £69.19 is bloody cheap in my eyes, and I would have left a tip.

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LancerQRL

LancerQRL

Posted
Posted

a lot of the clear type indicator lenses have orange painted bulbs. these age and the paint falls off, so the garage changed them to get the car through the m.o.t. , a nail or other object in the tyre may not have gone through far enough to cause a puncture- however there is the possibility it may do so in the future, that is why it is reported on a mot. as riget posted, a cheap mot, well done.

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Zamzara

Zamzara

Posted
Posted

Next time change the bulbs yourself.

 

I can't really agree with the others that adding £20 is 'cheap' but since you asked them to do the bulbs it's above board unless a lower price was agreed.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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pompeyfaith

pompeyfaith

Posted
Posted

£20 to change bulbs that equates to about 15 mins labour at todays rates so is about right.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Jimbo44

Jimbo44

Posted
Posted
First of all Apologies as I have posted this in the DVLA thread, if an Admin could rectify it for me I would be grateful. Anyway:

 

Just had my car MOT'd after returning home from holiday and realising that it expires today!

 

Basically, it cost me £69.19. I told the guy that the sidelamp bulb at the front was faulty and there was one bulb gone at the rear.

 

I have the following breakdown:

 

TIME RATE VAT NET

MOT TEST 0.0 £39.95

REPLACE N/S/F SIDELIGHT BULB

REPLACE FADED FLASHER BULBS

REPLACE SIDE REPEATER BULBS 0.40 50.00 17.5 £20.00

LABOUR SUB TOTAL £59.95

 

then i have 4 bulbs which cost £4.89

 

The total cost of the MOT was therefore £64.84 + £4.35 VAT = £69.19

 

I cant help but thinking

1) why replace 4 bulbs when I only needed 2

2) Does it really take £20 to replace bulbs?

3) They also said I had a nail in my rear tyre..... My car has a computer that tells you if and when you have a puncture, or the pressure is low etc, and it never has before, so if it does when i go out in a minute theyve done that havent they?

 

Unless I'm much mistaken the breakdown you have reproduced shows you have been charged £20 for replacing four bulbs (i.e. 0.40 of an hour @ £50.00 per hour). 0.40 of an hour I calculate to be 24 minutes and if you divide that by the number of bulbs to be changed it works out to an average of 6 minutes per bulb. Not too bad I wouldn't have thought!!

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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davey_weir

davey_weir

Posted
  • Author
Posted

Many thanks for your replies guys, the general consensus (sp) is that I did get a fair deal. However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty and they also havent replaced the bulb at the back which I asked them to. The only fault that my car used to detect and also that I had identified was that the sidelamp bulb was faulty. None of the other warnings had ever been identified.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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Jimbo44

Jimbo44

Posted
Posted
Many thanks for your replies guys, the general consensus (sp) is that I did get a fair deal. However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty and they also havent replaced the bulb at the back which I asked them to. The only fault that my car used to detect and also that I had identified was that the sidelamp bulb was faulty. None of the other warnings had ever been identified.

 

Hi,

 

You say "However, now my car is telling me that I have an indicator bulb faulty, a brake light bulb faulty". By this I assume the on-board computer you mentioned when talking about the nail in a tyre?

 

Have you checked outside the car by looking at the indicators and brake lights that the bulbs the computer says aren't working are actually not working. I have known "bulb check" systems to show wrong information after a bulb change.

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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LancerQRL

LancerQRL

Posted
Posted

sometimes cars need to have the warning systems reset, ie i had new front brake pads on mine a couple of weeks ago, and as the warning light had come on a new sensor was fitted as well, when the car was started the low brake warning light was still on, a quick scout around the internet and i found out that if carried out a certain procedure the light would go off- hey presto it did.

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davey_weir

davey_weir

Posted
  • Author
Posted
sometimes cars need to have the warning systems reset, ie i had new front brake pads on mine a couple of weeks ago, and as the warning light had come on a new sensor was fitted as well, when the car was started the low brake warning light was still on, a quick scout around the internet and i found out that if carried out a certain procedure the light would go off- hey presto it did.

 

Where did you find that and for what car??

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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  • 2 months later...
the winkler 72

the winkler 72

Posted
Posted

aha french car, did anyone see the watchdog programme about it taking upto an hour to change one headlamp bulb on a Laguna 2!!

Unless I'm much mistaken the breakdown you have reproduced shows you have been charged £20 for replacing four bulbs (i.e. 0.40 of an hour @ £50.00 per hour). 0.40 of an hour I calculate to be 24 minutes and if you divide that by the number of bulbs to be changed it works out to an average of 6 minutes per bulb. Not too bad I wouldn't have thought!!

user_offline.gifreputation.gif report.gif digg.gifdelicious.giftechnorati.giffurl.gif

quote.gifI agree with jimbo44, doesnt sound a bad deal, when you told them to change some bulbs anyway.

french cars steer clear...

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davey_weir

davey_weir

Posted
  • Author
Posted
Official time to change a Laguna ii front headlamp is 1hr 30 mins.

 

Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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dw190

dw190

Posted
Posted

My last MOT required a Number Plate Bulb replacing. The MOT was £30.00. When I asked what I owed for the replacement bulb the answer was "nothing".

 

Been going to the same place for 20 years now and will continue to do so.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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flyingdoc

flyingdoc

Posted
Posted (edited)

Sorry Davey - I think you are being overly critical here. They have charged you a reasonable amount and done what they said. Just because your "mate" fitted a single bulb in 2 and a half minutes does not mean that they could all have been changed in that time.

I feel sorry for legitimate garages - they are tarred with the same brush as all the cowboys out there so that even when they do a good job they are seldom praised, but god help them if they mess up in any way.

 

Give the guys a break and credit where it is due, and to be perfectly honest if I was the owner of the garage you are so lucky to have found (ie an honest one) Im not sure I would want you as a customer.

 

dw190 Good on you - credit where it is due....

Edited by flyingdoc
dw190 Good on you - credit where it is due....
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yiddo

yiddo

Posted
Posted
Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

 

I think the garage would also be happy in that case:rolleyes::rolleyes::rolleyes:

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DorsetStrider

DorsetStrider

Posted
Posted

I was told by a customer today that the local renault main dealer are charging £500 to change the headlight on a Megane.

 

*legal disclaimer* I am simply quoting what a customer told me. I take no responsibility for the accuracy of this information.

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DorsetStrider

DorsetStrider

Posted
Posted
Well my mate is an auto spark, he came around and changed a bulb for me in about 2 and a half minutes.

 

Its done now anyway, Im just not going to go back to that garage, ever.

 

 

It does depends on the model and detail of the car. Some lagunas are easypeasey to do. Others are not. I know that the later Turbo Diesels are a nightmare to do as the bulb unit has to be removed from the vehicle and replaced and reaimed.

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davey_weir

davey_weir

Posted
  • Author
Posted
Sorry Davey - I think you are being overly critical here. They have charged you a reasonable amount and done what they said. Just because your "mate" fitted a single bulb in 2 and a half minutes does not mean that they could all have been changed in that time.

I feel sorry for legitimate garages - they are tarred with the same brush as all the cowboys out there so that even when they do a good job they are seldom praised, but god help them if they mess up in any way.

 

Give the guys a break and credit where it is due, and to be perfectly honest if I was the owner of the garage you are so lucky to have found (ie an honest one) Im not sure I would want you as a customer.

 

dw190 Good on you - credit where it is due....

 

I think the garage would also be happy in that case:rolleyes::rolleyes::rolleyes:

 

Well I have since discovered that the bulb they fitted was wrong and blew the earth in the light unit. The connector was burned out. My mate has had to wire the connection to the unit itself. So like I said, I wont be going back there again.

Me v Barlcays Bank - Claim Stayed

Me v Jaguar Cars 1 - Won £1650

Me v Jaguar Cars 2 - Winning

Me v London Borough of Newham - Won, Warrant of Execution live

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