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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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Cca's - Unenforceable Debt - Success Stories?


pinny24x7
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Hi

 

I have decided to take the plunge and start facing upto my debts, I owe various credit card companies almost 15k in debt and now being chased by DCA's.

 

Would it be possible for people who have successfully had their debt written off due to a no agreement to sign into this tread in order for other forum members to view their threads to see what actions were take?

 

I shall be printing off CCA request letters today and will start a new thread for each credit card company.

 

Hope this does not sound like a stupid request

 

Thanks in advance

Pinny

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Just after some advice on this, most if not all my credit card applications were done online, is there any point in sending off for CCA requests as surley the banks will have electronic copies, and if not they could just provide any agreements as my signature will not be present on any of them?

 

Apologies if this sounds like a stupid question....

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Hi Pinny,

 

Even if they are done online they still have to send you a hard copy to sign which should contain al the prescribed elements as well as their signature.

 

So in answer to your question, yes it is worth going through the process.

 

BB

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Thanks BB, thought it was a stupid question hence the reason there were no replies so much appriciated!

 

Just a little confused about this as I thought if I ticked the signature box then that would be accepted as my signature?

 

I need to send off the cca's anyway to see what comes back..

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Hi,

 

A wee bit info regarding online accounts..........

 

As The Consumer Credit Act 1974 (Electronic Communications) Order 2004 came into force in December 2004 any online agreements entered into prior to this date still need a signed executed credit agreement.

Electronic signatures weren't considered valid until this date.

 

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 5 months later...

Hi is there is a thread to show Unenforceable agreement successes and or a thread to show example agreements which are unenforceable. I think such threads would help others to decide to a certain extent if their agreement was enforceable or not.

 

Maybe a thread for example entitled

 

'Example Cap1 unenforceable agreements' , 'Example Egg unenforceable agreements' etc etc.

 

What do you reckon peeps/mods?

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Hi is there is a thread to show Unenforceable agreement successes and or a thread to show example agreements which are unenforceable. I think such threads would help others to decide to a certain extent if their agreement was enforceable or not.

 

Maybe a thread for example entitled

 

'Example Cap1 unenforceable agreements' , 'Example Egg unenforceable agreements' etc etc.

 

What do you reckon peeps/mods?

 

I was actually going to ask exactly the same thing. I have read a lot on the process (e.g. here http://www.consumeractiongroup.co.uk/forum/legal-issues/173201-why-you-shouldnt-use-4.html) and a lot on the fact that companies offering to act on your behalf shouldn't be used as one can do it oneself. But I am struggling to find example of success stories, as per the OP. I accept they may be buried in the forum somewhere, but as a central respository, with perhaps links to success (and indeed failure) cases I think it would prove invaluable.

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Hi,

 

I think the reason why you may not have heard anything is that it is still fairly new.

 

Look how long it took for unfair bank charges to filter through.

 

I have been working on mine now since July 2008. I probably could have got a lot further a lot sooner but hav ebeen distracted by a number of other issues.

 

I am now totally focused and have some N1 claims going into the courts to get the banks to admit that they don't have a properly executed CCA.

 

However, I totally agree that there should be a separate section so that people can share their successes and the steps that they took and also their failures - so that they rest of us can learn from them.

 

BB

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That would be really helpful. I have been to court twice now to get HSBC to comply with a SAR request originally sent in June 2007. They claim that even if they don't have the agreements (two loans) they can prove I paid the money and continue to register the defaults. I can't find anything to prove otherwise, just had a feeling that no agreements = not able to recover money or have the right to register a default????

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Hi LarneyLarnes,

 

If you have been to court twice before to get HSBC to supply the documents, as per the DPA it is your right to see them and I am surprised that a judge would not find in your favour and order HSBC to do so.

 

Have you also complained to the ICO?

 

BB

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Hi BB, thanks for your reply. I haven't yet complained to the ICO and that will be my next move. HSBC now have 21 days to comply with this court order and the order states that if they don't come up with them then it will be assumed that they don't/didn't exist. I am hoping then that I can apply to have the defaults removed on the basis of no agreements = no enforceable debt, but I have already sent a S.10 notice some time ago and it was completely ignored.

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Hi LL,

 

I would complain to the ICO anyway. They have a huge backlog and you can always amend/add this to your complaint.

 

What are you intending to do once the 21 days are up? Are you intending making a claim for the money you have paid?

 

BB

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Hi BB, I guess either send another S.10 with the judgement as ammo or issue a claim in court. I have been given some great advice pointing me to some relevant case law, but I can't find anything that directly relates to agreements being unenforceable, therefore defaults removed by court. I don't expect the money back, just want the defaults removed. I know I didn't sign an agreement on one of them because it was done in my local branch and was part of a consolidation exercise.

 

Thanks

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Hi LL,

 

There was someone on here that had got quite a few defaults removed but I cannot remember the circumstances or whom.

 

I'm sure if you PM one of the site team they should know or do a search on the forum.

 

BB

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  • 9 months later...

Has anyone else had any success with unenforceable agreements? Is it true a case went to court and was thrown out, meaning subsequent client claims are invalid?

 

Apologies, am very busy and don't have time at present to read through every thread/post.

 

I am tempted to pay a company to investigate. My friend has done it off his own back, and 12 months later and after a lot of grief he is no nearer sorting it out.

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  • 5 weeks later...
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