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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Capstone/SPML


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Hi

 

I had a letter yesterday saying that I was in arrears by xxx.xx. I phoned them as I know all my payments are up to date and they said no I owed.

 

I asked when this was from and was told that it may of been Oct, Nov or Dec last year. I said that if they were claiming that I hadn't paid then surely they should know exactly when.

 

I was then put on hold, when the bloke came back he said it was from Sept last year and dd had been returned unpaid.

 

I was then told I needed to fax through proof that I had paid quickly or pay up,I said I would not pay anything until I have checked all my records.

 

I am really worried now as this was the time A&L closed my account without notice and cancelled all my dd's.

 

Surely this is Capstones error and they cannot do this over a yerar on? I have checked through my mort statements and there have been over £500 of charges,can I use this at all?

 

Aren't mort accounts audited once a year which would mean that this should of been picked up earlier?

 

Thanks

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Hi, I'm amazed that it's taken Capstone a 12 months to find this out - they're not usually so lax - one missed payment and you get a letter within days!.

 

Do you have a statement from Capstone going back to September last year, if not you need to get one from them as equally they need to prove you owe the installment.

 

Kind Regards

 

Ell-enn

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hi

 

I have all my statements from them. It shows as being paid. I can't show payment via the bank though.

 

In aug 07 there were arrears of £190 and in sept 07 it shows a payment of £240 and then the monthly payment as being paid.

 

Do I need to ask them to send proof that the monthly installment was returned?

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I should definately be asking them to prove that it was returned, write to them by recorded delivery enclosing a copy of the statement you have showing it as paid.

 

If you need help with a letter, let me know.

 

Ell-enn

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  • 2 weeks later...

Hi again

 

I wrote to them asking for proof of this payment being returned.

 

Today I have got a letter staing that I have arrears of £700 now as there was also a retuned dd in Dec 2006!

 

They give me 10 working days to bring my account up to date or this may lead to re-possession and will show on my credit file!

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Cheeky sods! Did they actually send you proof of returned DD's ?

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They are being totally unreasonable - do they honestly expect us to believe that they didn't know a payment was missed in 2006 ! If they were to take this to court (and they'd have to have the paperwork to prove it first) I don't think it would get them very far.

 

Anyway, according to new government guidelines, lenders have to consult and help customers who are in arrears and they would have to prove to the court that they have done everything possible to ease the situation.

 

So... if they can actually prove these payments are missing - offer them £5.00 a month !

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In your letter you should remind them of the new government guidelines regarding mortgage arrears pre-action protocols !

 

Ell

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Brilliant !!! go get em .....

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  • 2 weeks later...

Hi

 

I sent a prove it letter by recorded delivery. Got a phone call to say they had received and somebody would be sending the proof asked for but it would take time.

The next day I get another letter and a phone call asking for payment!

Have sent another letter giving dates of all payments made and told them that if they continue to contact me in the way they have been I will report them for harassment.

 

Now unless they can provide proof that is different to mine that should be the end of it but as this is Capstone I'm not holding my breath!

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Hi

 

Have just had another phone call to say I am now £1200 in arrears!!!!!!!!!!!!!

Not being in the best of moods I was not very nice to te girl and told her that is completly wrong. She says that aside from oter arrears this months payment has not been paid!

I told her that I have an agreement to pay by the 10th and payment went yesterday!

She says that I need to sort the rest out.

Told her I have sent aletter with dates of payments etc and they should check it out before continuing to harass me.

She says the bank system has shown none payments for several people and they are correct and I owe them!

I then got made and said no I bloody don't so she says ok well how about we cancel the agreement to pay by the 10th then!

I then ask for her name she says no I say I want your name she finally gives it and still insists I owe them because when I paid by cash over the counter the bank have taken it back!!!!!!

I tell her I didn't pay either of those payments by cash and they need to read the letter and check their facts before continuing to harass me or I will report them.

She then says bye and hangs up!

 

Sorry for the rant but this is really getting to me now.

 

Who do I go to now?

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Hi there Midge, no wonder you're having a rant :mad: However, I think you should wait and see what reply you get (in writing) to your letter. You have proof that the payments were made so if they are stupid enough to go to court then the judge would see that you are right.

 

Don't talk to them on the phone - they'll only wind you up, just tell them you are waiting for a written answer to your letter.

 

Ell

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Hi Ell-en

 

It is just so maddening especially as they don't seem to know the exact problem, like telling me it was cash payments that got returned.

 

I think I will send them a S.A.R - (Subject Access Request) as they are not dealing with providing me with any proof as requested.

 

They have said it has happened to several customers so it would be interesting to see if any more come along here or whether they just assume that Capstone are right and therefore pay up regardless.

 

Also if there was a problem with their bank account details surely they would have had to write to everybody and if the bank that received payments over the counter would have to do something about returning the money?

 

All my payments were either DD or cheque.

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Hi, if you've got bank statements to prove your payments I don't see how they can argue.

 

Ell

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hi

 

Yesterday I received a letter from SPML re my complaint.

 

They say they are committed to excellent customer care and are sorry that I feel I have been unfairly treated lol

 

They have included a statement of the mortgage and a statement of arrears.

 

I have spent the last 2 days going over it but it is so confusing. Anyway they have asked for my bank statement for the 2 months that they dispute so will copoy them minus most details.

 

I have also worked out on the statement of arrears that it appears that their bank actually failed to call for the DD's on several occasions but they have charged me £25 each one as a failed DD. My bank statements can prove that they were not called and I intend to query this and ask for a refund.

 

There are also lots of odd pennies and amounts here and there, its a complete mess!

 

Am planning to do a letter tonight if I can work it out!

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  • 2 weeks later...

Hi

 

Sent my copies of bank statements etc back to them and stated that they had been charging me unpaid dd fees when in fact they had not called the dd's.

 

Have not had any reply to this so far.

 

Today I got a mortgage statement.

 

They have added 2 payments of £350.24 to the mortgage balance and the balance as of 23/11/08 shows a credit of 25p.

 

Over the page on" Summary of your total borrowing" it states arrears of £750.44 and also includes a £50 arrears management fee!

 

Also the difference between Amount charged and Amount paid is £75.92.

 

The outstanding amount of the mortgage includes the 2 failed dd's that have been added.

 

Can anybody work this out?

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Well I have sent another letter of complaint as they have not replied to my one where I sent proof of payments and pointed out that they have charged me for failed dd's despite their bank not actually calling them.

 

While this goes on though it appears they have added the 2 months arrears they claim are outstanding and are charging me an arrears management fee!

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Hi Midge61

 

What they will do now is take the payments you are actually making against the said arrears that they state you owe.

They are crafty & devious, I am having simular problems & am appearing in court on the 4th.

Keep an eye on your mortgage statements or ask them for a full breakdown of all the charges.

Good luck

Debbie

ANYBODY WHO NEEDS INFO ON YOUR LEHMANS MORTGAGE either SPML/PML/LMC/SPPL; the following are DIRECT tel#s, of the investigating & prosecuting organisations:

 

DO NOT say you are from CAG-only directly affected or a concerned citizen. 

1. Companies House: Kevin Hughes(Compliance Manager-main) @ 02920 380 633 

2. CH : Lee Jenkins(prosecuting Amany Attia(MD) for SPML/PML) @ 02920 380 643 

3. CH : Mark Youde(accounts compliance) @ 02920 380 955 

4. Companies Investigation Branch(CIB) : Charlotte Allan @ 0207 596 6108 (part of the Insolvency Service) investigating all the Lehman lenders 

5. CIB : Jeremy Pilcher('unofficial'-consumer/company lawyer) : tel#0207 637 6236  

http://petitions.number10.gov.uk/Subprimefees/#detail

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Hi

 

I don't mind if they do really because I have proof that I do not owe and they now have another complaint letter.

 

Every thing is documented. including their horrible staff that phone and I will be happy to send copies of all of it to every authority I can think of.

 

This bunch of wassocks really get my goat.

 

Sorry I've had a bad day:(

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I totally symapthise with you,as I am having problems with them.

Stay strong & try not to let them grind you down.

Im in court on 4th,husband on the verge of having a nervous breakdown.

Will keep you updated.

ANYBODY WHO NEEDS INFO ON YOUR LEHMANS MORTGAGE either SPML/PML/LMC/SPPL; the following are DIRECT tel#s, of the investigating & prosecuting organisations:

 

DO NOT say you are from CAG-only directly affected or a concerned citizen. 

1. Companies House: Kevin Hughes(Compliance Manager-main) @ 02920 380 633 

2. CH : Lee Jenkins(prosecuting Amany Attia(MD) for SPML/PML) @ 02920 380 643 

3. CH : Mark Youde(accounts compliance) @ 02920 380 955 

4. Companies Investigation Branch(CIB) : Charlotte Allan @ 0207 596 6108 (part of the Insolvency Service) investigating all the Lehman lenders 

5. CIB : Jeremy Pilcher('unofficial'-consumer/company lawyer) : tel#0207 637 6236  

http://petitions.number10.gov.uk/Subprimefees/#detail

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