Fredrickson Int. Debt Collectors wont give up?

[WilliE_GTi]

Hi all

 

For the past month or two my sister has been receiving calls from Fredrickson International. They are demanding over £250 for a phone bill which they say the Carphone Warehouse passed on. After contacting Carphone Warehouse they have told me that only £87 is owed direct to them. As the contract is in my sister’s name but the phone is mine is it getting on both our nerves.

 

Giving as much info to you all I will state what has happened so far.

 

Firstly: They have been ringing my house (still living with parents) asking to speak to my sister regarding this debt. This of course is getting my dad worried and he is getting annoyed with the constant phone calls and is worried the house will get black listed if me and my sister don’t comply?????

 

Secondly: I myself have spoke to Carphone warehouse and they have told that Fredrickson Int. are not on the account to take money but also state they do not talk to them only pass the debt on.

 

Thirdly: The debt remaining is £87 but Frecrickson Int. is asking for over £250? whyyy??

 

And Finally: the last call from Frederickson Int. was quite rude and harassing. I answered the phone saying that this debt is not owed and that if they want to find out proof (as that’s what they want) they should speak to Carphone Warehouse not me. She said that’s not her job to do that and that I have to get written proof.. With the female on the other ending saying she shouldn’t be talking to me anyway (but was) she asked could you let your sister know and get her to contact us....my reply was that’s not my job either, then she just hanged up...

 

Can anyone guide me or help me on this matter and the main reason this is getting annoying is the phone calls my dad is receiving day in day out.

 

Any help or info would be greatly appreciated

 

Many thanks

 

Will

[maroondevo52]

Hi, Will.

 

There is a letter you could send them regarding the phone calls.....

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/37006-harassment-telephone-response-letter.html

 

To find out the score, regarding what charges have been added to your account..........

 

Under the Data Protection Act you are entitled to having all information held about you supplied under a S.A.R - (Subject Access Request) - a Subject Access Request. This requires the network to provide a copy of everything the network has on its files about you, from your dealings with customer services to copies of all the bills ever issued to you.

 

There can be a charge for this (the maximum fee is £10) but many networks have been known to waive the charge, or even charge less. Some may not even know what to do if you send them £10 and ask for a S.A.R - (Subject Access Request), they often just credit the £10 to your account and ignore the SAR request. It is often easier to ask for the information, and advise IF there is a charge, you'll send the payment by return.

 

Once you have the S.A.R - (Subject Access Request) information (which can often run to hundreds of A4 sheets), containing a 'screen grab' of your account data taken from their computer files. You can use this to identify any anomalies in your account, or unfair charges. You can also refer to this data as the reason of your complaint and ask for the fees/costs to be refunded. If they do not, the SAR document then becomes irrefutable evidence in any court action (as it was provided by the defender). If the company charges you a fee for the SAR, add the cost of this to your claim also.

 

Send this to Carphone Warehouse.

 

http://www.ico.gov.uk/upload/documents/library/data_protection/practical_application/subject_access_-_guide_for_data_subjects.pdf

 

If there are any unfair charges on the account, start the process of claiming them back, this will put the account into dispute and there can be no more action taken on the account until the dispute is fully resolved.

 

As you do not seem to be argueing about the £87 being owed to Carphone Warehouse.I would get in touch with them, and try to arrange a payment plan to pay the £87.

If you can do this it would save a lot of hassle, regarding getting chased by the Debt Collectors.

 

Regards.

 

Scott.

[WilliE_GTi]

Hi maroondevil52

 

Thankyou for your reply. I will be sending the letter of harrassment on my lunch break. I have just got of the phone to Carphone Warehouse again and they have said the relations to Fredrickson Int and them do not appear on their records Only Roxbourghe which is who I payed off and is cleared with them now.

 

Carphone Warehouse are saying talk to them about it but Fredrickson Int. are saying to them about it. Its backwards and forwads all the time and no matter what I say to either they only give me the same reply.

 

How can I prove to them that I dont owe them this amount? Is the best bet to send of the S.A.R letter as you said to Carphone Warehouse, asking for all the information and seeing where this amount has come from and how Fredrickson Int. have got my details when Carphone wharehouse have no relations to the regarding my acoount?

 

Kind Regards

 

 

Will

[ODC]

If you have the £87 I would pay Carphone Warehouse directly and cut Fredericksons out of the loop.

 

The cretin at Fredericksons who told you that you must get proof of how much you actually owe is talking out of her rear orifice. They are the people chasing the alleged debt so they MUST prove it actually exists. Obviously they missed that bit on their training Course.

 

Be careful of Freds though because they will pass it on to their tame solicitors Bryan Carter who will issue court papers at the drop of a hat.

[maroondevo52]

Will,

 

I'd send the SAR, this should show all activity on the account.

Though, It's does bug me, you having to pay £10.

 

As ODC say's give Fredericksons a huge body swerve, well on the phone, anyway.

 

You could send them the 'prove it' letter, see what they come back with.

 

Dear Sir/Madam

 

Account no:

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

**Edit to suit**

 

Again, as ODC has pointed out, you have to prove nothing, It's Fredericksons that say your due a certain amount, so they have to prove it.

 

Regards.

 

Scott.

[ODC]

You could hold fire on the SAR and save a tenner if CW are prepared to accept your £87 as a full and final settlement in respect of the bill. That would really get up the noses of the Greedy so and sos at Freds