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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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I am stuck in Lisbon thanks to BMI. What can I do now.


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To let you in on the story I booked a return flight for my wife, 2 children and myself from Birmingham to Lisbon to stay with my wifes family (she is portuguese)

 

We flew out with no problems first time from Birmingham and first time with BMI and I was very impressed. a 2 hour delay at Birmingham but overall the flight was good and Birmingham very easy to find.

 

yesterday the 8th we were due to return and after checking myself and the children through we came up with a problem. My wifes name on the check in computer was wrong! Not a typo, her name is Anabela yet the name on the computer was Susannah!!!! The surname was correct.

 

After a few calls by the check in assistant to see if we could fly she said that we had to ring BMI to sort the problem out. By this time it was 25 minutes until boarding. As you know you only enter each persons name in once on a return flight internet booking therefore I have no idea how they can get the right name on the outgoing journey and not the returning journey.

 

After 20 euros spent on my wifes debit card (the last money in her account) we had not spoken to anyone and been listening to BMIs music/busy statements. I had to make the decision to get back to the check in and get our bags back before they left on the plane.

 

So we are back at my wifes parents house. I have rung BMI this morning on their exorbatant phone line which means her father will now have a ridiculously high priced call on a phone he can ill afford and after 48 minutes of getting nowhere we had to end the call.

 

BMI have said that there is nothing they can do and that we will have to rebook a flight and then once back in the UK send them a claim for compensation and they will investigate.

 

Problem with this is neither of our families are wealthy, my wife and I only decided to come on the trip after some very careful monetary planning meaning we now have empty bank accounts. Therefore we know noone to lend us the money and have non of our own to get back to the UK. How can BMI do this to their passengers.

 

Other problems of course are that our car is in Birmingham Airport and was only paid up until last night therefore we will now get back (if we can) with no money to pay the extra days charges.

 

We are both hourly paid workers and not salaried therefore we are now missing days work due to this which again means we have no money.

 

I have contacted the British Embassy to see if they can help as my children and I are all british citizens. I dont have much confidence though.

 

Is there anything else I can do? Surely an airline has a responsibility of duty to make sure that an error that occurs on their flight is corrected first and then investigated?

 

I am at this time on the internet at one of my wifes friends house with all avenues of options closing in front of me and the spectre of us having to get jobs in Portugal to somehow get some money togethe to get back to the UK

 

Thanks in advance

Andy

Edited by Supercoley1
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An update. The British embassy have called us back and although very sympathetic they cannot help with our problem. As we are not in danger etc due to having relatives to stay with it is beyonf their power to instruct or pay for an airline to take us back. BMI still say "hard Luck".

 

I have now sent emails to The Sun, Our local paper "the linconshire echo" and to AUC CAA

 

Andy

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I have just rung the travel insurance and they say we are not covered in this even however they say that with the problem not being of our fault wether it is BMI/ANA or TAP that is at fault our contract is with BMI and they therefore have a legal obligation to take us to the UK. My insurance has now transferred me to BMIs number and therefore we are only paying the charge to the insurance companies landline rather than BMIs preium rate line.

 

Heres hoping but as usual I guess it will be a waste of time.

 

Andy

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The reason they have not automatically done this is presumably because they are not currently accepting liability for the issue. Personally I can see why *cynical hat on* I cant comprehend how it would be possible for the name on the ticket to be anything other than the name submitted on the website*cynical hat off* - therefore, they are not at this point accepting responsibility, but suspect(rightly or wrongly) that the name was misentered at the booking stage.

 

Were you not offered to be able to pay a fee to change the name on the ticket?

 

Why does your travel insurance say you are not covered - I would imagine they would have to say why specifically this situation is excluded?

 

I think you really need to consider that the cost of trying to resolve the issue over there is going to end up higher than buying a ticket and claiming it back. If this is a case where you physically cannot afford the ticket, I would have thought the embassy would be able to issue some form of emergency loan?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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It is with a low cost airline. The ticket is an e-ticket and the names on the email confirmation and even when I check the account on their site are all correct.

 

You only enter the names once for the return flights and we had no problem at Birmingham flying out.

 

Apparently the low cost airlines arent integrated into the system and send a manifest to the carrier who then puts the details into the system which the airport check against. therefore the mistake mustve been by ANA the portuguese carrier. I therefore assum that because this is the system that this airline uses that my contract is still with BMI and it is their responsibility to claim against the carrier.

 

The problem with paying and then claiming is that we paid a couple of months in advance at a total of £454 for the whole return journey. A single ticket at this late date is almost that each!!!! We dont have £1300 available and we know noone who can lend us this amount.

 

The Embassy were quite clear that they cannot pay!!!

 

Andy

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The embassy does have the ABILITY to lend the money. Whether they feel it is a valid circumstance I suppose is another thing.

 

Irrespective, the reason BMI will not be paying is due to them not yet accepting liability.

 

The travel insurance is IMO your best bet of resolving this currently.

 

They are however a member of IATA - wonder if it is worth contacting them...?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I have now managed to find a much cheaper flight from Faro for £335 total for all 4 of us and my mother in England was able to pay this amount (alternative from Lisbon was £1200+bags etc and with the same carrier we have the problem with)

 

I do however now have to borrow the train fare to Faro and then bus from Faro station to the Airport.

 

The stage I therefore now at is the claim I need to make once I get back. What evidence do I need? Do I need to send it all with the claim?

 

So far I will be claiming for the extra flight costs £353

3½ days loss of earnings for me £175

2½ days loss of earnings for my wife £50

4 days extra parking at Birmingham £35

1 Taxi back from Lisbon airport I shouldnt have needed. £12

2 tickets for the train from Lisbon to Faro £40

2 tickets for the bus from Faro Station to Faro Airport £5

2 phone calls to BMIs useless and exorbatant phone line £60

3 phone calls to the British Embassy £10

 

Total here is £740. I will keep all tickets and receipts that I can but of course we dont have 1 for the taxi fare and we will have to wait for copies of our Father in Laws itemised bill to prove the phone charges.

 

Should I charge for hardship or anything else?

 

AC

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Is there any BMI representative or agent at the airport that you could speak to, to save you the costly phone calls?? There must be someone at the airport that can help you??

 

Being a low cost airline in a major airport there is no representative. The carrier person who checked us in tried the number (queue message) and couldnt keep holding because otherwise we would hold the whole plane up. she contacted her superiors and then gave us the BMI number.

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Do you still have the original email booking confirmation?? Is her name on it? I would take this to the airport and see if anyone can help. Good luck!

 

We had this with us but to no avail. No BMI reps or desk there and the ANA woman tried to do her best but eventually said we would have to contact BMI.

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Compensation for stress caused, definately!!! And disgust at their 'so-called' customer care! Be prepared to wait a while for the answers and money though, companies will take as long as possible in the hope you will give up and go away! Photocopy EVERYTHING!

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Well if it is Anabela on the printout, then Anabela WILL have been on the website and the problem is obviously in the data transfer between the web site and the transit company, definately not your fault, but that doesnt help you at the moment, whatever happens, that peice of paper is your new best friend, do not let it go anywhere, if someone wants to see it, then let them have a photocopy.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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First bit of good news is that we are now back at home in Lincoln after leaving Lisbon via coach at 1am on Thursday Morning we arrived at Faro after a change of coach and got to the airport via taxi from whence we waited 4 hours for the cheapest flight we were able to find and got back to the UK at 12-40pm on Thursday. arrived back in Lincoln at4-30pm after waiting for bags, clearing the extra days on the car etc.

 

So now I am ready to start getting my claim together. I want to get it right so I shall take my time on it. I have receipts/tickets for everything except taxis.

 

Another good thing is AUC have replied. I will need to send them any correspondence that I make with BMI.

 

Hope this goes well and will be grateful for any help you can all provide.

 

Andy

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First bit of good news is that we are now back at home in Lincoln after leaving Lisbon via coach at 1am on Thursday Morning we arrived at Faro after a change of coach and got to the airport via taxi from whence we waited 4 hours for the cheapest flight we were able to find and got back to the UK at 12-40pm on Thursday. arrived back in Lincoln at4-30pm after waiting for bags, clearing the extra days on the car etc.

 

So now I am ready to start getting my claim together. I want to get it right so I shall take my time on it. I have receipts/tickets for everything except taxis.

 

Another good thing is AUC have replied. I will need to send them any correspondence that I make with BMI.

 

Hope this goes well and will be grateful for any help you can all provide.

 

Andy

 

Andy,

I can`t give advice on this one, but whish you luck on getting it sorted, you deserve it after all they put you through.

VIEWS EXPRESSED ARE MY OWN - IF THEY HELP - PLEASE CLICK MY SCALES

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- Settled IN FULL :eek:

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Capital One - S.A.R. 10/10/06

- SETTLED IN FULL:eek:

Alliance & Leicester - Mortgage E/S/C Claim 02/03/07

- SETTLED IN FULL:eek:

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