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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Streamline.net - the home of appalling web hosting


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They don't have 2.3m cash at the bank. As you can see below, each company has debts in excess of their cash / book values

 

1&1 current status:

 

  • 6.4M cash
  • 142.6k book value
  • 13.3M liabilities

Fasthosts current status:

 

  • 3.8M cash
  • 6.6M book value
  • 17M liabilities

Dollamore / Streamline.net

 

  • 1.3M cash
  • 545k book value
  • 2.3M liabilities

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  • 3 months later...
  • 6 months later...

I've been with streamline.net for a good decade now with a single domain. Last year I took out a second domain/hosting for a friend's photography site, but soon discovered their home package doesn't allow for email addresses based on their domain, so only ever intended to stay with them for a year.

After a week I still couldn't use their services, and the domain didn't seem to be registered to me, so I contacted streamline.net and after several messages was given an apology and they eventually registered it with Tucows, so it was a good 10 days before I could even upload and start the website.

 

It was getting close the expiration date, and I saw they'd tried to take payment automatically but my card expired slightly earlier this year. That was handy I thought, as I do not wish to renew. A week ago I unlocked the domain and set about transferring it to another hosting company, a couple of days later they suspended my account, which didn't really matter to me.

 

I sent them an email saying I did not wish to renew for another year, and like other people I'm now being told tough luck! They've suspended my other account too which is already paid for, and still has another year or so to run. I've been threatened with admin costs and debt collectors in my very first reply from them, but they did say as a courtesy they would pay for my domain for a year if I renew the hosting with them (how nice!).

 

I explained my discontent for a company I have used for ten years, and as I live in France have told them they can come and chase me over here, so that I might happily counterclaim. Perhaps I can charge them an admin fee for the 10 days my account was unusable due to their incompetence. My only concern, is not being taken to court (as that's never going to happen), but in having a bad credit rating. I'm not a UK resident (as of six years ago) but I did use a UK credit card.

 

On another side note to demonstrate the incompetence of streamline.net I received an email from their social media team saying they wanted to showcase customer websites and if I was interested then to send them a confirmation email. Free promotion I thought, nothing to lose in that, so I responded and gave them my domains, only to get this reply : 'That is a system fault that email shouln't be sent to our customers. Once again we do apologize for the inconvenience. '

 

What a joke!

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AFAIK these companies do not mark your credit file as their charges and business practices are very questionable and they know it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hopefully you're right renegadeimp, though I've never needed credit or a loan, so it wouldn't be the end of the world for me. I just don't like being threatened by such an unscrupulous company. I joined them in 2003 - you'd think they'd want to keep their customers on side. Instead of renewing my original domain with them for another decade, I'm taking it away from them (can they prevent you from having an unlock code for a domain if they suspend your account over another domain?)

Coupled with that I would never recommend them to anybody else, ever. Their mentality just ends up hurting themselves in the end.

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sadly small companies that increased in size think they can do whatever they like lately, and sadly there is little repurcussion to what they do as if they are about to get caught out, they use the old "gesture of goodwill " trick.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I don't know if they reply at weekends, but can't wait to see their response.

 

They will not get a penny from me.

I've also given them more than a year's notice that I will be cancelling my 2003 domain with them too

- they've lost an 11 year old client now.

 

I cannot access my domain anymore from my control panel,

but I presume they are legally obliged to release my domain should I wish to transfer it.

If they hold that against me I will go after them.

 

From reading other forums,

they expect customers to give notice of cancellation 7 days before the account expires.

 

That in itself speaks volumes about their shady practices

- obviously hoping people forget about it,

so they can try and nail them with their dubious, buried, terms and conditions.

 

I suspect they make more money from their threatening letters than they do from the hosting itself.

 

Complaints go back years - why hasn't trading standards made these people accountable?

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  • 4 weeks later...

If you do not pay a web host then you risk losing your service. This is the way I have always understood it. I was therefore surprised to receive a debt collection letter from Streamline saying I owed them £90.

 

I have since dug up lots of threads like this with many people complaining of the same problem. But, what to do?

 

I have just emailed my local trading standards and tweeted the question posed in the last post to @tsi_uk - We will see what happens.

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I explained that I made a phone call (just over a year ago)

where I told them I only wanted the domain/hosting for a year as I couldn't have a personal email address

based on the domain without paying a lot for the privileged.

 

They told me I would need to give them the date, the time and the minute at which I called

as they do not keep accurate records (as though my photographic memory stretches back to over a year!).

 

I've told them if they pursue me and try to give me a bad credit rating I will be after them.

 

I expect to hear nothing more from them

- there's absolutely nothing they can do legally.

I'd actually relish the prospect to see them try and fight it in court,

it's about time somebody threw the book at this company.

 

My last email was an automated one that reads as follows:

 

You have a limited time in which to clear your outstanding balance.

Unless payment is received within the next 7 days we will have no alternative than to pass your details to a debt collection agency

for recovery of your arrears, in addition to the full value of your remaining contract.

 

You will also be liable for any additional charges incurred as a result of this recovery,

and you should note this may affect your credit rating.

You must make this payment within 7 days.

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I ready plenty at the time, doing many searches Psychra, and I haven't come across a single person they have pursued with the courts. They just straddle the fine line of legality and try to intimidate people into paying up. I imagine they make more money with their phoney admin charges and debt collecting scare tactics than they do in hosting and selling domains that they take out with Tucows (and that's if they even remember to register them on the paying client's behalf!).

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So nobody has had any real action taken against them for not paying? It is all just threats and harassment? I would love it, LOVE IT, if Anonymous took them apart.

 

Umm anonymouse? You mean the group of kids off another website who dont really do anything?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I checked back through my emails. I paid for hosting in 2008 and my payment was declined in 2010 with the following warning;

 

"Please note that if your billing details are not updated your website may be discontinued"

 

No problem, I am happy for it to be discontinued.

 

Then in 2014 I get a threatening letter!?!

 

I have just completed the citizens advice form but I don't have permission to post the link.

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Hi Psychra,

 

No need to post the link here.

 

Before the letter you have just rec'd from them, when did you last get any demands for this matter.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi Psychra,

 

The last contact regarding this domain was in 2010.

 

Definitely ignore then !!

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 1 month later...

Hello,

 

I paid for the StreamlineNet web hosting package in 2005 to carry a weekly podcast.

To be fair I had very few problems with Streamline during the 4 years that I produced the podcast

and my yearly payment was by a direct debit arrangement.

 

 

In 2009 I decided to stop podcasting and therefore web hosting was no longer required for that project,

however I decided to keep the hosting and email address open just in case I changed my mind.

 

 

By 2013 I had not used the website facility for 4 years and

I decided I was unlikely to produce more podcasts.

 

 

At that point I decided to make a clean break.

I notified my contact list of my decision to cease using my associated email address

and about 6 months before renewal with Streamline I set up a fresh email package with a new address and a new provider.

 

 

Rather than cancel with Streamline there and then,

I decided to allow my Streamline hosting package to run its full course for the 12 months that I had paid for

and I just wouldn't renew at the end of the 2013-2014 period.

 

 

I now regret this course of action and wished I had contacted them beforehand to warn them that I would not be renewing with them.

If I had done so I would be feeling easier about subsequent events.

 

As part of the story I should also mention that in the early part of this summer, I lost and had to replace my bank debit card.

This was the card that I had used in 2005 to purchase my Streamline Net hosting.

Therefore, when they tried to take the direct debit payment my bank refused to pay them.

 

 

Streamline then contacted me to tell me they could not take the payment

and I told them we no longer used their hosting and therefore would not be renewing.

They replied that I would have to pay the full renewal amount before they would discuss my cancelation.

 

 

Though I was happy to pay a small administrative cancellation fee

I was certainly not prepared to pay over £100 for something I didn't want.

 

 

I told them that and a few weeks later I received a Final Notice letter to me home address.

 

 

By this time I couldn't contact them through my site control panel which has been closed and is unavailable.

 

 

Having read many posts re Streamline I chose to see the Final Notice letter as bluster and decided to ignore it.

 

I arrived back from holiday on the 21st September to find a letter from the DCA in North Wales

saying they are working on Streamline Nets behalf and require me to pay before a certain date or face further charges incurred by legal costs.

 

 

I have decided to speak to Trading Standards in Glouceste but besides that I am now wondering what course of action to take.

 

Has anyone out there got any further advice regarding this company?

 

All help appreciated.

 

Thanks

Edited by lozzhipkiss
confusing sentence...
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Ignore them AND their DCA. They wont do anything. Read everything in this thread about them. They know they will never get their T&C's to stand up under scrutiny, so harass then run off after someone else.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks renegadeimp...

 

I visited my local CAB this afternoon and they seem to think paying up is the only answer

because they are in the right and other letters will incur further costs.

 

They said that having paid for the service for 9 years I should have realised they took the money without notice.

 

 

To be honest I agree with this,

but I expected an email asking me what was happening when the tried to take the money

and were knocked back by my bank.

 

 

At that point I would have expected a reasonable firm to have made me some kind of offer.

For example...they could have allowed me to cancel but charge a small admin fee for doing so.

 

 

I would have been quite happy with that.

What they did is sent me a final notice,

closed my site down and then passed it on to CCI.

 

The CAB tell me that I should have kept a copy of my original contract to refer to?

I dare say they are right and I am feeling incredibly stupid regards the way I have handled this whole thing

BUT I am reluctant to pay for something I don't want.

 

 

CCI have given me until 24th Sept to contact them or "further recovery action will be taken"

 

I would really like to know if anyone has been taken to court by these people?

No one is really coming forward with outcomes as far as I can see.

...I would love to know what has happened to those that have ignored the threats?

 

Is what they are doing legal and am I breaking the law by not paying?

 

Should I contact them again to say I'm not paying because I am in dispute?

 

Lozz

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Update...

 

I have just contacted CCI legal and spoken to a rep. I told them I am placing the matter with OFT and Gloucester Trading Standards.

 

They reduced my outstanding bill from £156.58 to £132.58.

 

They had pointed out to me that the call was being recorded...I pointed out to them that as I own a recording studio most of my calls are recorded also.

 

Lozz

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