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    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
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    • Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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the time has come :(


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to do something about the situation i now find myself in :(

 

this may end up being a little long winded, i do apologise :)

 

single mum with 3 children (oops and a dog ;))

 

mortgage, but found out that OH wasnt paying his half earlier this year:mad:

i have a part time wage which is paid into my natwest account

DLA for my youngest son

CSA

childrens and working tax credits (overpayment over 2 yrs resulted in them takeing £600 per month to reduce the overpayment to 0 with in a year)

child benefit

 

 

I obviously do not want to sell the house as there are only 3 yrs left on the mortgage.

 

outgoings :(

mortgage

utility bills

natwest loan x 2 (one taken out last year to repay O/D and original loan, and to get myself and the kids back on our feet after him going, only to find out instead of repaying the original loan that they credited that amount back to my account resulting in me now paying 2 loans instead of one

loan 1 £357

loan 2 £154

RBS loan £229

RBS privelige account £154

 

do i :confused: open another account and have everything paid into there, offer token payments or what, im pretty fed up and stressed as its leaving not alot in the bank as you can imagine, and with a home to try to hang onto and 3 kids to feed and clothe etc, its becomming increasingly more difficult.

 

I know your wondering why take out the other loan, but i was well and truely stuck after the csa taking two yr to pay anything for the kids, and being left penniless when he left.

 

When the bank rang me they offered the loan, I did explain the circumstances, single parent part time work, 3 kids, dla (which could change at any moment) tax credits (which again could change at any moment and did to the tune of £600 a month), CSA,

but was assured that i would be okay and would manage, i did try to express my concerns!!

 

So here i am finding myself in a very stressful situation :(

any advice would be appreciated, thankyou in advance

 

honey x

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If I was in your situation, I would see if you can get the £600 tax credit payments lowered. £600 a month for someone in your situation is a huge amount to find.

 

offer token payments on loans and cards. They won't like it though. You could always send CCA requests for the usecured debts you have. See if they have a proper agreement for them. If not, it puts you in a strong situation to either pay what you can afford, or not at all, depending on your moral values.

 

I'd deffo get another bank account. One with no connections to the ones you have loans and cards with. It's not unknown for them to just help themselves if you fall behind with repayments, suddenly making your tricky situation a whole lot worse.

 

Always make sure your mortgage is up to date, and council tax and utility bills are paid. Might be worth shopping around for cheaper deals on gas and electric too.

 

And don't stress. You're in good hands on here. Keep this thread up to date, and everyone will advise you accordingly.

 

Good luck Fuzzybobble

  • Haha 1

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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thanks fuzzy xxx :)

 

all utility bills council tax etc are upto date (thankfully) but in order to pay HIS arrears off the mortgage i cant possibly think of any other way of doing it :(

No cards as all cca'd and none returned anything :)

Thing is im going to have to move quick as i'm going to find myself really stuck come next month

Yes i took out these loans and yes im willing to repay them, but just cant manage it right now as circumstances have changed drastically.

thanks for the support xxx

honey x

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I'd still CCA the loans. Puts you in a stronger position on how much you pay them.

Work out an income and expenditure sheet and send it to them offering £1 a month token payments. Explain it's tempory until you can get yourself financially straight again.

 

Deffo go and see if you can get the tax credit thing lowered. As long as the balance is going down, then I'm sure under your present circumstances they would accept that £600 a month is way over the top. Well worth a try anyway.

 

Also see if there's any other benefits you may be entitled to.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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sorry shouldve mentioned, i did contacted them and received a letter stating that i was in a position to "loose" £600 per month, which is ridiculous of course, but they wont enter into an negotiations at all and state that the decision is final :(

 

honey x

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Honey5, quick question, privilege account. Is that a fee paying account, ie monthly fee per month? With NatWest did you/do you still have a fee based account, ie advantage gold?

Will try and go through it all slowly but surely.....

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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the privilege account is with RBS and is a credit caard account :(

 

i have an advantage gold account with natwest, everying thing is paid into and out of this account

 

I feel awful having to do this as i have had an account with natwest for 30yrs and they have always been so good to me, but circumstances right now dictate that this is impossible to keep up all of these repayments.

Hopefully it will be short term

 

honey x

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get rid of the advantage gold account for now, convert it back to a current plus. It will save you £12.95 a month. You do not need to keep it for the loan. Did you ask the bank at the time to investigate why they did not close the old loan account?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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i also have another account with them, but find that they just take from one to cover the other :(

i didnt as it was months later that i realised (i know i shouldve checked every statement and didnt)

 

honey x

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Unfortunately, I can imagine what the response would be now. Otherwise I would have gone along that route of account mismanagement. ADGold get rid of asap cos it is not helping you at the moment.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I feel awful having to do this as i have had an account with NatWest for 30yrs and they have always been so good to me, but circumstances right now dictate that this is impossible to keep up all of these repayments.

 

honey, try not to be too sentimental about things like that. Believe me, the bank will not be so considerate. Do what's best for you and your kids - they are the only people that matter.

 

Regards.

 

Fred

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Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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thanks Fred :) my concerns are naturally what the repercussions of having to do this are, Im hoping its just a short term situation but its certainly an iminent one.

 

honey x

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My pleasure honey and thanks for tipping my scales - it's given me another green blob!

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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