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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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I hope someone can help. I had a capital one card with a limit of £200 and i had a late payment which now with the charges added they say i owe £490.18. They have passed this onto Debitas which after readin this site i now know is part of capital one. When they rang they said i had to pay £30 for 3 months which i can't really afford but have managed 2 months so far they took my card details an just take it straight from my bank using my debit card. Do i have to pay these charges and can i stop them taking it straight of my debit card. Wish i had found this site earlier

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You can cancel the instruction with your bank and you should do this without delay.

 

Then send the SAR leter (unless you already have your statements) in order to calculate the charges they have added to your account.

 

The address I used for Capital One is

 

Capital One

250 Euston Road

London

NW1 3JJ

 

Keep posting and keep asking questions, you will get all the help you need here.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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Hi

 

here it is,

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

The maximum charge for this is £10, you may find that this gets refunded to you, my SAR letter went out earlier this week and as yet I have not heard back so cannot comment.

 

Some have had success by just telephoning and asking for copy statements, others by sending the letter but editing out the part about enclosing £10. Personally I would send the cheque, you can add this cost to your claim in any case. It might also be advisable to send it via recorded delivery. I have read that some feel that this extra cost is not justified. My opinion is that, for what it costs, it saves any problems later. For example, when nothing turns up and they claim not to have recieved your letter! It does happen!

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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been to bank this mornin to cancel it but because it's not a direct debit or standing order i can't stop it i have to phone debitas and get them to stop takin it out my bank....which i think they will just take it anyway will i ever be able to stop it it's due to go out on monday:evil:

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Can you explain exactly what kind of payment it is? Surely if you give your bank an instruction to cancel a payment then it is cancelled?

 

If necessary then cancel this card and get the bank to send you another one, that would take some time of course, but at least the payments to Debitas would stop.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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i had this problem with my debit card and no the bank won't stop any payments on it. i had to cancel my card..i told them i lost it it's quicker...and the payments all stopped hope this helps spud:)

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thanks for the advice if i cancel my card today would they still be able to take the money out on the 9th which cause it's a weekend that means it will go out on monday.

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in reply to hagen uk i just gave them my card details over the phone so they could take the payment straight away i haven't done a direct debit or standing order they just use my card details whenever they take the money out

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Thanks for that i cancelled my card last nite told the bank i had lost it so i suppose i'll be hearing from them soon when they can't get a payment out of my bank.

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well i cancelled my card said i'd lost it and guess who rang this mornin because they didn't get paid yesterday. I wasn't in so i haven't spoke to them yet but they have left a message for me to phone them back. What do i say to them when they phone back the company is N C O europe has anyone heard of them.Thanks

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Thanks does that mean they will be phonein me all the time ggrr i hate it when people do that. I know one thing i'm not givin them my card details again when i get a new one.

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Mate, phone up Capital One and tell them that you are intending on getting them to refund the charges and that you consider the amount due to them to be in dispute (because most of the money you owe them is in charges). Tell them you want them to take the account back from Debitas because they cannot pass on your account to a collection agency because the amount owed is disputed. By law they are not allowed to pass on the account if that is the case. I read elsewhere in the forums about someone else doing getting it taken back in similar circumstances. I am not certain but I would presume the same applies to your account despite Debitas being part of Capital One. Then tell them you refuse to pay off anything unless you get both your statements/list of charges. Then start sending the letters...

 

Just be firm with them.

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If they do not then send them this letter so that they are in no doubt about what to do. Sometimes the poor darlings can be a bit slow on the uptake!

 

Dear Sir/Madam

Ref:

Despite my letter regarding any communication from your company, which stated that I require all communications in writing, your telephone calls continue.

 

This behaviour constitutes harassment; the letter stated quite clearly to you that I require all communications in writing for future possible Court use. Do not telephone me again and remove any telephone numbers you hold for me from your systems.

 

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue to telephone me after the receipt of this letter an official complaint, together with a log recording the times and frequency of the calls will be passed both to that office and to the Trading Standards office. For your information note that all telephone calls are recorded.

 

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’ in that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. Should the telephone calls not cease immediately a formal complaint, containing copies of all correspondence including yours, will be submitted to the relevant authorities. This will be relevant to questions of your fitness to hold a licence under the Consumer Credit Act, whether or not it results in a prosecution.

 

Take further note that continued telephone calls after the receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003.

 

I trust that I have made myself understood on this matter.

 

Yours faithfully

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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After being on the phone to capital one for 6 mins listening to the music an not talking to anyone i decided to put the phone down. Would it be ok if i sent them a letter about the charges and the amount owed being in dispute...or even an email...thanks

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Yeah, there is a message function with Cap 1 when you sign in to your account online. i would use that and also send a letter. when i called them the other day i was on hold for a while but eventually got through

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Yes, in fact I would advise editing the above letter and insisting that all future communication be in writing. There is no need for you to be talking to anybody and certainly if you intend to be making any claims for charges all correspondence should be in writing.

 

Have you sent your SAR letter? Unless you have copies of all your statements then this should be your first task.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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  • 2 weeks later...

recieved a card through the post this morning from nco sayin that someone was goin to call at my house on tuesday so just wrote them a letter telling them not to bother coming and not to contact me again unless it is writeen communication and that the account is in dispute so i have asked capital one to take the account back. Wait an see what the reply is will keep you posted.:razz:

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