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    • The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.
    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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StayingCalm vs Abbey with no CCA**WON**


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Can I just clarify something in this thread please?

In post number 24 pt2537 refers to a default notice and states that it must be in the following format –

55. Also the notice fails to set out the statement as set out below

 

"IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU [OR A SURETY]"

The third word ‘DO’ is in bold and underlined. Is this correct because in other examples I’ve seen the word ‘DO’ is not required to be in bold or underlined.

Can anyone clarify please?

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Indeed, yet according to the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 available on this site and expressed to be up to date to include the modifications coming into effect tomorrow, 1 October 2008, none of the prescribed Schedule 2 words receive underlining.

 

x20

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Sorry but now I am confused!

 

I got the following statement from here: http://www.studentlawjournal.com/articles/2007/consumer/ccdfn07.htm

i. a statement saying: if the action required by this notice is taken before the date shown no further enforcement action will be taken in respect of that breach

ii. a statement saying: if you do not take the action required by this notice before the date shown then the further action set out below may be taken against you

Have they just incorrectly quoted the format?

 

Also x20 – you picked up on the wording of the default notice in pt’s post but pt was adamant that there could be no deviation and stated such in post 97.

 

I’ve had a default notice issued to me and I would really like clarification on this if possible.

 

Should it be this:

 

"IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU [OR A SURETY]"

 

This:

 

"IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU [OR A SURETY]"

 

This:

 

"IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU [OR A SURETY]"

 

Or this:

 

"IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATESHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU [OR A SURETY]"

 

Or is any version acceptable?

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While we are on Default Notices, a few more questions.

 

 

Days for serving....Are the following correct?

 

 

If dated and posted 1st class on a Thursday - Count from Saturday.

 

If dated and posted 1st class on a Friday - Count from Monday.

 

If dated and posted 1st class on a Saturday - Count from Tuesday.

 

If not posted on the same day as dated - count from the day posted if this is visible from the envelope.

 

What if it is posted 2nd class?

 

 

As the DN states 'BEFORE THE DATE SHOWN' does this mean that the date shown should allow 15 days from serving, otherwise if it was 14 days, the 'BEFORE' would result in less than 14 days?

 

However, the information higher up on a DN seems to vary between 'before' 'on' or 'by' a certain date. Does this make any difference?

 

 

Regards

sc

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Your default notice is dated the 25-03-2008 and the date to remedy the breach is 08/04/2008 so that’s exactly 14 days – fact is they haven’t allowed any days for postage. So if served means date of default notice then they are correct if it doesn’t then they are not.

I always thought served meant 2 days after posting regardless of method unless it is hand served and backed up by a sworn affidavit.

Can anyone confirm for the record?

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Your default notice is dated the 25-03-2008 and the date to remedy the breach is 08/04/2008 so that’s exactly 14 days – fact is they haven’t allowed any days for postage. So if served means date of default notice then they are correct if it doesn’t then they are not.

 

I always thought served meant 2 days after posting regardless of method unless it is hand served and backed up by a sworn affidavit.

 

Can anyone confirm for the record?

 

As far as i know you are correct, the bottom line in this case is that if sent by post it couldn't possibly have arrived the same day, so its invalid.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Interpretation Act 1978 section 7 (unhelpfully) says:

 

7. References to service by post.

Where an Act authorises or requires any document to be served by post (whether the expression “serve” or the expression “give” or “send” or any other expression is used) then, unless the contrary intention appears, the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post.

 

In the field of civil proceedings and in the context of the Rules of The Supreme Court as they then were, the uncertainty of section 7 was codified in a Practice Direction issued by the Senior Master in 1985 directing as follows:

 

1 Under S7 of the Interpretation Act 1978 service by post is deemed to have been effected, unless the contrary has been proved, at the time when the letter would be delivered in the ordinary course of post.

 

2 To avoid uncertainty as to the date of service it will be taken (subject to proof to the contrary) that delivery in the ordinary course of post was effected

 

(a) in the case of first class mail, on the second working day after posting;

 

(b) in the case of second class mail, on the fourth working day after posting.

 

"Working days" are Monday to Friday, excluding any band holiday.

 

This somewhat altered in the intervenig 23 years but first class mail is still deemed served on the 2nd day after the letter was posted. The difference was that 'working days' had gone so that deemed postal service could in fact take place on say a Sunday. However as of tomorrow 1 October 2008, a new CPR Part 6 kicks in where service will only be deemed to occur on a business day, ie any day except Saturdays, Sundays, a bank holiday, Good Friday or Christmas day.

 

Check new CPR 6 out here.

 

x20

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So not enough time allowed by them then – good news for you staying calm.

Could just do with clarification on the wording of the default notice now which was a couple of posts back. Especially as it’s in the statement of defence and if that gets looked over at the hearing it needs to be correct. Can anyone get pt2537 to clarify his original post?

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So not enough time allowed by them then – good news for you staying calm.

 

Could just do with clarification on the wording of the default notice now which was a couple of posts back. Especially as it’s in the statement of defence and if that gets looked over at the hearing it needs to be correct. Can anyone get pt2537 to clarify his original post?

which post would you like me to clarify:)

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Hi pt - thanks for looking in. Have a look at my post 183 and your post 97.

 

It's just to do with the form and layout of the default notice. You bolded and underlined DO earlier in the thread in the defence statement - is that how it should be?

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hang on i thought the working days was still in effect as it is still used when requesting a CCA.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi x20

 

Thanks for the info on the effective date of service by post.

 

Please could you advise if the new CPR 6 applies retrospectively?

 

 

 

 

 

The following letter was received and signed for by Restons on 25th September, and as yet I have not received a reply.

 

The Case Management Conference is set for the 6th November.

 

What would you advise as the best course of action now?

 

 

 

How about this as a reply:

 

Thank you for your letter dated (date).

 

For the avoidance of doubt, I maintain the bank has an obligation to provide a true copy of the agreement within the meaning of Regulation 3 of Consumer Credit (Cancellation Notices and Copies of Documents) Regulations 1983 and which obliges your client to provide a ‘true’ copy of the executed agreement to me.

 

I accept that there are savings in regard to this obligation and of the kind set out in Regulation 3(2) to include under regulation 3(2)(b) an ability to provide a true copy without the same bearing signatures.. However, it is clear from the evidence given by your client’s witness, that the witness would be unable to say under cross examination that the document purporting to be a true copy minus signatures has ever been compared with the original and is in consequence a true copy of it. On the contrary, it is clear that the witness seeks to comply with the obligation imposed under regulation 3 by means of a re-construction exercise without any first hand, direct knowledge of the appearance of the original agreement. The witness merely surmises. Further it is evident that for reasons which have not been explained, the original document is and has for some time, been unavailable for comparison purposes and it is therefore perverse to maintain as fact that a document is a true copy of another document if neither the original nor a genuine reproduction of that other document can be produced to substantiate the evidence of the witness.

 

Moreover, the savings under regulation 3(2)(b) in relation to the production to me of a true copy relate only to my request under section 78(1) of The Consumer Credit Act 1974. They have no wider application. The savings could not for example, be relied upon to excuse a failure to bring the original agreement into court.

 

I am well aware that in Woodchester v Swayne the court limited the claimant’s recovery to just the correct amount of arrears set out in the default notice. However, I beg to differ with your suggestion that my comments in relation to the default notice do not operate as a defence. The delivery of the default notice in circumstances where your client was in breach of its obligation to deliver a true copy of the agreement following a request under section 78(1) of the Act served to prohibit your client from enforcing the agreement for so long as it neglected to comply with the request. Your client can not rely on the default notice if, as was the case, your client was in default of its obligation to comply with my request under section 78(1). The default notice was clearly a step taken to enforce the agreement. It incorporated the words ‘enforce’ and informed me that if I failed to comply ‘further enforcement’ would follow.

 

I further beg to differ with your suggestion that your client might subsequently deliver a second default notice. Apart from its continuing failure to comply with my section 78(1) request, your client has now terminated the agreement and it is evident from both the default notice leading to termination and the proceedings that your client has already evinced an intention to recover what it says is the full outstanding balance. Your client may not serve a second effective default notice in prescribed form post-termination of the agreement. Any such second default notice will necessarily state a date by when I would be required to comply after which in default the agreement would terminate. The second default notice would therefore contain the fiction that the agreement endured when as we both know, it was terminated by your client long ago.

 

You appear to recognize that within the current proceedings your client’s position at best is that it will recover only arrears stated on the default notice. That best case scenario is advanced without regard for the provisions of section 78(6) of the Act. Rather than demonstrating the existence of a valid claim, your letter serves only to reinforce that at the date of the commencement of this case your client had no immediate right to be paid any of the sums it now claims.

 

y/f

 

x20

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Reading between the contents of the letter which is really smoke screen and bluff in response to X20 excellent letter they are looking for a settlement.

 

Regards

 

Andy

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A suggested letter in answer (if you can be bothered) :rolleyes:

 

Dear Sir,

 

Thank you for your letter of 7 October.

 

I have made my points and we shall have to agree to disagree but for the avoidance of doubt I contend as follows:

 

Your position in relation to the 1983 Regulations is rejected and likewise that the Regulations would be redundant in the circumstances I contend for. It is precisely owing to the Regulations that the copy supplied has to be true to the original where 'true' infers a genuine reproduction of the original which might fairly be achieved by photocopying the original. 'True' does not equate with 'of a type' and neither does the unqualified production 'of a type' satisfy the requirements of The Regulations. I am confident non-compliance will be demonstrated and I fully intend to test the veracity of your client's evidence in this regard when your client's witness comes to be cross-examined by me.

 

The default notice was a step towards enforcement. The words prescribed by the Regulations and incorporated in your client's default notice are clear and there for all to see. I observe that in this regard you place great store in the judgment of Simon Brown QC in Rankine, a decision widely regarded as out of step with academic thinking though understandable owing in no small measure to the way in which Mr and Mrs Rankine conducted themselves and to amateur, ill-informed representation. Indeed it is telling and informative to observe the complete absence of what would amount to enforcement in Simon Brown's judgment and I notice that you are similarly silent on this point.

 

It is trite law to pretend a second default notice may be served post-termination for the reasons I explained in my previous letter. Your case is brought post-termination and your argument in support of the notion a second default notice may be served seems to hinge on the belief that if a creditor terminates an agreement in a way not envisaged by section 87 and which therefore was not to its advantage or in its best interests, consumer protection law wil rush to the creditor's aid in order that he may undo all his irregularities and regain all the advantages the law would have provided to him but for the irregularities. Far from my presenting a circular argument, it has as its terminus the undeniable truth of termination of the agreement by your client in circumstances which then prohibited it from enjoying the benefits of section 87.

 

Finally and in regard to your final paragraph, I would first refer you to the contents of CPR PD 16 paragraph 7.3 and seocnd, so that any necessary amendments to the case can be occasioned swiftly, would ask that you let me know by return whether it is your client's intention to deliver a second default notice.

 

y/f

 

x20

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