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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg CCP PPI Court Claim Mrs P


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What my findings are after investigating it

You originally opted in to having card repayment protection when you

applied for your Egg Card Account on the 16 July 2002. I have enclosed a

copy of the data which is transferred from your online application. This data

cannot be adjusted or manipulated by Egg personnel. I have blanked out

some of the more sensitive information for security reasons. At the end of

your application online, you would have been presented with a screen with

two boxes, one says 'Yes' next to it and one says 'No'. Neither of these

boxes were pre-selected.

 

 

But you failed to tell me I could get this cover elsewhere and a darn sight cheaper, so you mis-sold it to me !

Part acceptance letter and LBA will soon be on its way.

 

Should I inform them this is the reason for me making this claim or should I save it for court ?

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  • 3 weeks later...

This POC will be used in my claim against Egg for repayment of missold credit card repayment protector / CCRP/(PPI).

My main argument is that they didn't tell me I could get this insurance elsewhere or that I would end up paying interest on it.

 

PARTICULARS OF CLAIM

 

 

1. The Claimant had a credit agreement, credit card number xxxx xxxx xxxx xxxx ("the Agreement") with the Defendant which was opened on or around July 2002.

 

2. At the time of opening the account the Defendant misled the Claimant into procuring Payment Protection Insurance ("the Insurance") as part of the overall credit bargain.

 

3. The Claimant contends that:

a) The Insurance imposed upon the Claimant were neither defined nor explained, nor alternatives from other suppliers suggested.

b) The Claimant further contends that if the Insurance was applied correctly, that the Agreement was not executed in accordance with the Consumer Credit Act 1974;

i) As the Insurance was in fact a charge for credit on the Conditional Sale Agreement, it could not also be part of the credit on the additional insurances agreement as under section 9 (4) CCA credit charges cannot be treated as credit even where time is given for their payments

ii) If the Insurance was not a charge for credit in respect of the Conditional Sale Agreement, as it was compulsory, it was a charge for credit on the additional insurances and under section 9 (4) CCA credit charges cannot be treated as credit

iii) For the reasons stated in either (i) or (ii) above, the agreement for additional insurances failed to state the correct amount of credit and did not comply with paragraph 2, schedule 6, which requires that regulated agreements contain as a prescribed term stating the correct amount of credit

iv) The agreement for additional insurances was therefore improperly executed under section 61 (1)(a) of the CCA.

 

 

4. Accordingly the Claimant asks:

 

a) The Court finds that the Defendant acted in a way grossly contravening ordinary principles of fair dealing and reopens the credit bargain to perform restitution to rectify the unjust enrichment performed, to the detriment of the Claimant by the sum of £1641.91 by conferring a benefit under an ineffective transaction.

 

b) If the Court is unable to perform restitution, then the Claimant seeks damages of £1641.91 by virtue of the Defendants’ actions, be they fraudulently or mistakenly, in obtaining the Insurances.

 

c) Alternatively, the Claimant seeks damages of £1641.91 in regards to the Defendants clear breach of the Claimants human rights as prescribed by Article 1 of the first protocol of the Human Rights Act 1998 whereby the Defendants actions did cause the Claimant to suffer personal loss to the sum of £1641.91

 

d) Court costs;

 

e) The Claimant claims

 

i)Compound interest on the charges applied thereon to the Claimant’s account (“the principal claim”), at the annual rate of

22.9 %. This is the rate applied by the Defendant to the Claimant’s unauthorised use or borrowing of the Defendant’s monies, as provided for in the contract.

 

The Claimant’s case for claiming this rate is based in equity, and a legal requirement for fairness and balance.

 

The Claimant deems the Defendant’s principal indebtedness to the claimant to be unauthorised, since it is comprised of insurance charges that were imposed upon the Claimant, they were not explained and were in fact mis-sold, not advising the Claimant that alternative products were available elsewhere.

 

ii) In the alternative to e i), if the Court is unable to agree that the claimant is entitled to the contractual rates of interest, on the grounds stated, the Claimant avers that the defendant would be unjustly enriched if the Claimant’s entitlement was limited to the statutory rate of interest in that the defendant has had use of the sums and would have used these sums to re-lend at commercially compounded rates. On these grounds the Claimant seeks restitution of the compounded contractual interest at the defendant’s authorised borrowing rate of 22.9 % per annum.

 

iii) In the alternative to e i) and ii), if the Court finds that the Claimant is not entitled to contractual interest, the Claimant claims interest under section 69 of the County Courts Act 1984.

iv)Schedule showing interest calculated at the rate quoted at I is attached to these particulars of claim, as follows:

 

Schedule A - Compound Contractual Interest calculated at 22.9%.

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Hi

 

I am also looking to claim my PPI back from egg, They have sent me the details I need, may I ask if you used a template to initialise your claim as I havent a clue what to put.

 

Many Thanks

 

Jane:)

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Hello Phatram,

 

I thought you should see this re your POC.

 

c) Alternatively, the Claimant seeks damages of £1641.91 in regards to the Defendants clear breach of the Claimants human rights as prescribed by Article 1 of the first protocol of the Human Rights Act 1998 whereby the Defendants actions did cause the Claimant to suffer personal loss to the sum of £1641.91

 

and this is from zootscoot Moderator this is the thread......PPI Claims - Further Information

 

For the avoidance of doubt claims for mis-selling of PPI can not be founded on the Fraud Act 2006. This Act is concerned with criminal liability and is therefore only applicable in the criminal courts.

 

Neither are damages available under the Human Rights Act 1998.

 

Hope this helps out

 

aa

 

 

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hello phatram.

 

I hope it works out ok for you anyway good luck.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 4 weeks later...

IN THE DERBY COUNTY COURT CLAIM NO: XXXXXX

BETWEEN:

 

ME

 

 

Claimant

 

 

and

 

 

EGG BANKING PLC

 

 

Defendant

 

 

DEFENCE

 

1. It is admitted that the Claimant entered into an a Credit Card Agreement with

the Defendant on 16 July 2002 ("Agreement"). The Agreement is regulated by

the Consumer Credit Act 1974.

2. Upon the Claimant's Application for the Agreement he requested Credit

Repayment Protection ("CRP"). The Insurance was optional and was not a

condition or requirement of the Agreement.

3. The Claimant cancelled the CRP on 10 June 2004. The Claimant is put to strict

proof that a refund should have been paid at the time of cancellation.

4. By signing the Agreement, the Claimant confirmed that he had read and

understood the terms of the Agreement and the Egg CRP Documents supplied to

him.

5. The Claimant was able to access and manage his account online via a secure

website.

6. On 23 September 2004, the Claimant requested balance transfers of other credit

card balances onto his Egg credit card. These transfers were completed online,

by the Claimant and he selected CRP cover in respect of the balances

transferred. At the time of making applications online for balance transfers the

option for CRP was already pre-selected, but could have been de-selected as

part of the application process. The Claimant had the option to de-select the

option for CRP at the time of making the balance transfers but he did not do so.

7. The Defendant denies that:

7.1 The CRP was negligently mis-represented to the Claimant under S2 of the

Misrepresentation Act 1967. The Claimant is put to strict proof that the CRP was

mis-represented.

7.2 It was under a duty to the Claimant to explain the terms of the CRP and to make

the Claimant aware that alternative suppliers of CRP existed. The CRP was

optional and it was for the Claimant to review the policy being offered by the

Defendant against other similar products being offered by alternative suppliers

and to confirm he wished to purchase the policy.

7.3 The CRP was applied incorrectly, and that the Agreement was not executed in

accordance with the Consumer Credit Act 1974 ("CCA"). The amount of credit is

stated on the Agreement and the CRP was optional.

7.4 They did not inform the Claimant that the Insurance was optional.

 

8. In the premises, the Claimant is put to strict proof of his losses as a result of his

allegation.

9. It is denied that the Claimant is entitled to the interest claimed or at all.

STATEMENT OF TRUTH

The Defendant believes that the facts stated in this Defence are true.

I am duly authorised by the Defendant to sign this statement on its behalf

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Can any one explain in ordinary English please?:)

I find 7.2 interesting, I thought they had to inform me I could get this elsewhere?

What does strict proof mean and how can I effectively counter that argument?

Edited by phatram
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Hello Phatram,

 

I unfortuneately am not an expert on defences, but I thought under the misrepresentation act that the onus was on them to prove that they did not mis-sell it.

 

An extract from one of your previous posts:grin: Their response

 

You completed two balance transfers online on the 3 September 2004.

Once you had entered this information you were again presented with the

two boxes asking if you would like to have the protection applied. This time

the 'Yes' box was pre-selected. We have taken a business decision to

refund the premium charged to you because of this pre-selected box.

They did not mention that one on their defence:lol: So evidence for your court bundle:-D The ppi was not optional

I don't think there is anything to get worried about regarding their defence, and the proof of your hardship, is the statements and the amount of money they took. It was not just a few pence

Maybe pm one of the mods for a quick look

best wishes:grin:

  • Haha 1

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Today I have received an allocation questionaire which I have to return by 27th June and pay £35 for the priviledge. S'pose its another of their spoiling tactics?

Still don't get the "strict proof" bit !

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Is the burden of proof not with Egg to prove that they did not mis-sell the PPI cover under the Sale of Good Act? I'm not 100% confident on PPI legislation or issues so feel free to correct me, but I thought that the SoGA effectively placed the onus on the provider to show that the product sold is / was 'fit for purpose'.

 

Were you ever asked to fill out a needs and benefits questionnaire? I know that a number of firms use these to assess whether or not someone would benefit from the cover or not. I intend checking the Good Practice Guidelines of the Association of British Insurers to assess whether this is part of their deemed 'good practice'. A typical questionnaire is simply just a checklist of "1 Have you ever suffered from back pain................................2 Have you ever suffered from Asthma..........................3 Have you ever suffered from cancer....................." and goes on to list any number of illnesses to assess suitability. This will be part of my own claim in that the Bank never sought to assess suitability instead saying that terms and conditions would be supplied after the point of sale. There was no active assessment of suitability.

  • Haha 1

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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