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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Advice on Excel Car parks


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It's my first post so I apologise if its in the wrong place.

 

I received a Parking Charge Notice from Excel parking Services Ltd on Sunday 09/03/08, it was because I'd not put a ticket on my car, there is a sign up saying ************* customers park free and loads of Excel signs which I really didn't notice. After shopping, I went up to the car park and a guy from Excel was there, taking pictures of my car and writing out a ticket, I asked him why as I was a ********** customer, but he said you have to buy a ticket and get the money back off *********. I then offered to go buy a ticket and he said once he had started writing the ticket, he wasn't allowed to stop, he also said if i drove off before he put the ticket on my windscreen the fine would go up to £100!!! So I waited, he put on the ticket, took some pictures of the ticket and off I went.

 

Now I'm really vexed as I was only there for 11 minutes in total and I'm sure he could have shown a little common sense. Do these guys work on commision?

 

Should I pay this fee? Your help and advice would be greatly appreciated.

Edited by Qweeg
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NO!!! definitely do NOT pay their fee. It is not an official PCN or FPN, just an invoice for the driver to pay a sum for not buying a ticket. It basically amounts to a penalty charge and the most they could legally expect to be able to recover is their losses, in this case the cost of the ticket you didn't buy when you parked.

 

Keep the ticket, and wait to see if they write to you demanding money with menaces, as is their wont. Then we'll take it from there. In the meantime read the sticky's on Private Parking at the top of the forum to give you an idea of how to deal with them when the time comes. And whatever you do, never admit liability to these idiots.

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Please please please read the relevant "stickies" about your position in law. And there are many other threads on Excel which I would advise reading, so that you know what kind of organisation you are up against. Also have a look at articles reported in the Sheffield Telegraph.

 

Also, when you receive (as you most certainly will) the bumph from them, for goodness sake don't call them on their premium rate number. Try the information below instead.

 

We've been sending all our correspondence recorded delivery to the MD himself. And we will continue to do so.

 

I can't tell you how affronted I am at their business model, their attitude, their scare tactics, and what I view to be their blatant profiteering.

 

 

 

Excel Parking

356 Omega Court

Cemetery Road

Kenwood Park

Sheffield

South Yorkshire

S11 8FT

 

tel: 0114 267 8008

fax: 0114 267 8009

 

Managing Director : Mr Simon Renshaw-Smith

 

Regards,

 

CL

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Thanks for the advice.

 

So I should just sit on the ticket until they send me a scary letter? Deal.

 

Once I have the letter, I'll be back for more advice.

 

Thanks concerned citizens of Britain.

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  • 3 weeks later...

Hi again

 

I received the ticket on the 09th March and haven't heard from them yet, should I just keep waiting without calling or writing?

 

I'm inclined to just ignore everything they send. Is that a bad idea?

 

Thanks.

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Queeg,

 

You could ignore, it is much more fun to use the template letters although the end result will be much the same whichever route you go down.

 

The main thing to remember is - DON'T PAY - they are simply not entitled to any of your hard earned money to finance their [problem].

 

It may be be fun to write to them along the lines of:

 

Dear Excel,

 

Why do you still pretend that these ridiculous invoices are somehow enforceable when you've had it rammed home to you that it simply is not the case.

 

I enclose a copy from an article in the "Mail on Sunday" in case you've not had chance to read it.

 

See you in court?

 

Regards

 

I Will Knot B. Fooled.

 

Judge quashes £300 parking fine...because it set out to ‘frighten and intimidate’ driver | the Mail on Sunday

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  • 1 month later...
Still haven't heard a thing and it been neary 10 weeks, maybe they'll leave me alone?

It does look good. Maybe after their recent defeat in Mansfield they are busy licking their wounds.:D

 

They often process their tickets in batches so they may not have gotten round to you yet. However it could be there was a problem with what was recorded e.g. wrong VRM so someone else gets chased.

 

Silence is golden. The longer it goes on, the more likely it is that they aren't going to persue it. Keep your ticket as evidence in case they raise it at a later date.

-------------------------------------------------------------------------------------------------------------------------------------

This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

--------------------------------------------------------------------------------------------------------------------------------------

 

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Hmm so he told you that if you drove off before he attached the ticket you would get a £100 fine huh?

 

That's rubbish, if they do write to you send them a bill for your time, ie the time you waited (at their request) whilst they wasted your time writing out a worthless piece of paper. The only reason you waited is because they asked you to do so.

 

:)

 

Mossycat

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  • 4 months later...

Unbelievably I received a letter asking me to pay £100!!! it says "NOTICE TO OWNER OF INTENT TO ISSUE COURT PROCEEDINGS"

 

LIABILITY FOR THE PARKING CHARGE NOTICE (PCN) LIES WITH YOU THE OWNER/KEEPER/DRIVER/HIRER.

 

Scary stuff eh? I apparently have 7 days to pay.

 

What should I do next?

 

Any advice accepted !!!!

Edited by Qweeg
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Same advice as ever. Ignore it.

 

After all, they've said that any one of four people could be liable, so how do you know it's intended for you?

 

The only person that notice can legally be written to is the DRIVER, and they have to prove who that person was in a court of law. And you are under no obligation to tell them who the driver was at the time of the alledged "breach of contract."

 

They are like flies. Annoying at the time, they do buzz off eventually and can do absolutely no harm to you whatsoever.

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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  • 4 weeks later...

Hi, I've had two snotty letters now, in bright red, bold writing, threatening to take me to court if I don't pay. I have made no contact whatsoever with them, no phone calls, letters etc, should I just leave it like that? My wife is panicking and wants to pay, but its a matter of principle to me.

 

Should I continue to ignore them and make no contact? Bailiffs won't come into it unless the court has found against me, is this correct?

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head of Excel reportedly pulls down over 400k a year - those letters are the source of his ill gotten gains. look here FAQs - PPCs - fighting back. The forces are aligned and here http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/164651-problems-ppcs-face.html?highlight=problems+ppc+face Don't contact Excel use your stamps to better value and lodge detailed complaints against every single transgression they have made. BPA, DVLA, Companies House, Trading Standards.

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  • 2 months later...

Since the last snotty letter, threatening me on the 09th of October, I've not heard a thing. So that's over three months since any contact with Excel, lets hope they've given up.

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  • 2 weeks later...

I received a letter today from ccscollect telling me their client Excel have instructed them to collect £125 or they "May authorise them to prepare documents for the issue of county court proceedings against you" any advice as to what I should do now? The letter was issued on the day of my last post, they must read this forum !!!

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I received a letter today from ccscollect telling me their client Excel have instructed them to collect £125 or they "May authorise them to prepare documents for the issue of county court proceedings against you" any advice as to what I should do now? The letter was issued on the day of my last post, they must read this forum !!!

 

Whats changed??

Nothing,

So that's what you do - nothing

Excel are the ones in the wrong regarding their letters. Failure to comply with their own industry code of practice - and therefore in breach of agreement with DVLA.

Do you really think they will go to court with that evidence in your possession??

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they must read this forum !!!

 

It is no secret that these **** suckers read this forum, usually to see if they can id people from the information posted, I suppose they also get some sort of pleasure seeing the worry they cause to people. Whatever rocks your boat........................

Please remember our troops, fighting and dying in our name. God protect them.

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  • 3 weeks later...

A "friend" received a letter today from the ridiculously posh named Charles Howard associates giving my "friend" 72 hours notice of a home visit !! To "collect the cash owed and to assess the situation prior to court action. Charles Howard is a wholly owned subsidiary of CCS collect, the debt collectors.

 

My friend spoke to his sister who is a solicitor and aparently this is constituted as a threat.

 

My friend is thinking about bringing in the law as this is harassment.

 

My friend is looking for advice as to what to do if smeone actually turns up.

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A "friend" received a letter today from the ridiculously posh named Charles Howard associates giving my "friend" 72 hours notice of a home visit !! To "collect the cash owed and to assess the situation prior to court action. Charles Howard is a wholly owned subsidiary of CCS collect, the debt collectors.

 

My friend spoke to his sister who is a solicitor and aparently this is constituted as a threat.

 

My friend is thinking about bringing in the law as this is harassment.

 

My friend is looking for advice as to what to do if smeone actually turns up.

 

Ignore, no-one is going to be 'turning up'. Just treat their letters as what they are, junk mail. How these clowns think anyone could be fooled by this nonsense just baffles me.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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