TomTom Sat Nav 4 month+ Saga

[mikecymru]

Hi all

 

I am looking for some advice, I seem to have lost my way with this one. (No sat nav pun intended)

 

My tomtom 910(£499) stopped charging its battery at the start of November 2007, I contacted tomtom and under warranty they dealt with the repair very rapidly (1 week or so)(My device was sold with a 2 year warranty and at this point it was about 15months old).

 

However when the unit returned from Scotland(Repair centre) it was all working except for the traffic reciever(Plug in module:-£70), Since then following the advice from tomtom I have tried updating and downdating software more times than I care to remember, they have sent me a new traffic reciever and a new windscreen dock. It has been to repair to scotland again and to Holland(Head office) twice!! (4 repairs in total+ time waiting for replacement parts and software) I have written to the chairman to express my disgust with the service recieved, but I am getting nowhere fast.

 

I was advised again by tomtom to change the software out following their instructions, this has now left my device completely dead. Before I call them again and probably get advised to send it back for the fifth time, could someone give me some advice?

 

 

I think I have been more than fair allowing them to fix it but it is now beyond a joke.

 

Should I think about small claims? they are based in the netherlands will this cause a problem?

 

Please help.

 

Mike

[Weird Al Yankovic]

Who did you buy this sat nav from?

If it was a large retailer why didn't you just take it back to them for a replacement?

[mikecymru]

Al,

 

I bought it in Halfords, I thought they would only cover the warranty for the first 12months?

 

Nice flag by the way!

 

Mike

[mikecymru]

They have asked me to return it for the fifth time!

 

I asked them for a refund. where do I stand?

 

Thanks

 

mike