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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Card through the door

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This morning I received a little postcard through the letterbox from a company called Power 2 Contact Ltd.


It is signed with the name 'J. White' and says 'I confirm I will be calling to discuss the recent communication from CSL on Wednesday between 9am and 9pm'.


My situation is that I have two accounts with Barclays and am awaiting the result of the test case because i'm owed around £1800 in unfair charges. Unfortunately I am now currently unemployed and thus am languishing in debt which has rolled on to both my Egg card and Barclaycard.


Does this little card mean they'll be calling me on the phone, or calling at my house, and what should I do in the event?


Any assistance would be greatly appreciated.

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This is a typical DCA scare tactic to get you to call.

I have a stack of these and they have NEVER arrived.


In the unlikely event they do, simply tell them to leave.

They have ZERO legal powers and merely make threats they cannot follow through.


Have you received a proper letter from P2C concern any debts ?

Be VERY careful whose advice you listen too

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file it under 'crap' - and certainly ignore it. do not make any contact with them, its a phishing trip

post office WON 12/11/06


abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON


2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08


alliance and Leicester.WON

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Have you received a proper letter from P2C concern any debts ?

Not that i've seen no. I get letters from Barclays, Barclaycard, and Egg, but that's about it. It really sucks because if I could just get things sorted with Barclays then i'd be able to pay off both the credit cards and still have enough spending money aside to go on holiday!!


Thanks for all your replies guys. In the heat of the moment I find myself getting rather worried and depressed about the whole situation, and the tactics these people use really play on those insecurities. Like using the name Power To Contact Ltd (makes me think someone's gonna turn up at the house!).


So I should just ignore them then...I went through a phase of answering the phone calls I get too, just to explain that I can't pay off my debts because i'm unemployed and Barclays have taken all my money, but nothing works, and i don't particularly like the idea of burying my head in the sand but ignoring seems the best course of action...

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In the highly unlikely event of anyone arriving at your door then tell them to go forth and multiply. They have no LEGAL powers whatsoever. Should they fail to leave when asked then contact your local police and report a breach of the peace.


J White is probably a friend of P Green who claims he is going to visit several thousand house up an down the UK on a Tuesday between 8am and 9pm

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Unless invited these doorstep collectors have as much power as a pizza delivery guy , but not as much brains , IF and its a BIG IF they turn up , dont answer nothing dont sign nothing dont do anything but RING THE POLICE AND SAY THERES A NUTTER OUTSIDE MY HOUSE SHOUTING OBSCENITIES THROUGH MY LETTERBOX , Sirens blaring 2 mins later no DC on your doorstep .


CAG v dca




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Send Power2DoVeryLittle this letter...


Dear xxxx


Account Ref xxxx


Please be advised that I will only communicate with you in writing. I have noted your repeated attempts to contact me by telephone over the past few weeks/months and these have been duly logged by time and date.


Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you.


There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.


Yours faithfully/sincerely

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Have had 14 different cards over the years and had only 2 people ever call, one put the card through the door saying we called but you were out, iwas by the door at the time!! they were frightened to call!!! and the other was a trick because there was a really pretty woman at the door and i answered of course to be told she was a debt collection agent! but have not had any one arrive at door in last four years of despite the cards and now you have CAG if and a very big if anyone arrives send them packing!

All comments are well meant but i am not legally qualified only CAG educated:D



In the slight chance i have been helpful please click the scales:)

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