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    • I have never heard of any such law. Please post a link to what you have read online that explains this law. And please confirm whether you were ever married to or in a formal Civil Partnership with your Ex.
    • Today has been hectic so  have been unable to complete the whole thing. If you now understand it and want to go ahead with a complaint to the IPC, fine. If not then I won't need to finish it. But below is my response to your request  on post 64. No you don't seem stupid, the Protection of Freedoms Act isn't easy to get one 's head around at first. The part of the above Act referring to private parking is contained within Schedule 4 which you can find online under the Protection of Freedoms Act 2012. Section 9 of SCH.4 relates to how the parking scrotes have to perform so that they can transfer their right to pursue the keeper from the driver when the PCN is still unpaid after a certain amount of time. In your case the PCN was posted to you the keeper and arrived within 14 days from when they claimed a breach occurred. That means they complied with first part of the Act. The driver at that time was still responsible to pay the charge demanded on the PCN and PCM now have to wait for 28 days to elapse before they can write and advise the keeper that as the charge has not been paid, that they now have the right to pursue the keeper. They claim they sent the first PCN on the 13th March, five days after the alleged breach and it arrived on Friday 15th March. So to comply with the Act they have to observe Section 8 subsection 2f   (f)warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid. ---------------------------------------------------------------------------------------------------------------------------------------------So the first PCN was deemed to arrive on the 15th March and for 28 days to have elapsed is when the time is right for them to write and say you are now liable as keeper. So they sent the next PCN on the 12th April which is too early as you could still have paid until midnight of the 12th. So the earliest their second PCN should have gone to you was  Saturday 13th April so more likely on Monday 15th April. The IPC Code of Conduct states "Operators must be aware of their legal obligations and implement the relevant legislation and guidance when operating their businesses." So by issuing your demand a day early, they have broken the Act, the IPC Code of Conduct, the DVLA agreement  to abide by the law and the Code of Conduct not to mention a possible breach of your GDPR .   I asked the IPC  in the letter on an earlier to confirm that  CPMs Notice misrepresenting the law was a standard practice for all of PCMs Notices or just certain ones. Their distribution  may depend on when they were issued and whether they were issued in certain localities or for certain breaches. Whichever method used is a serious breach of the Law and could lead to PCM being black listed by the DVLA . One would expect that after that even if the IPC did not cancel your ticket, PCM could not risk going to Court with you nor even pursuing you any further.
    • thanks jk2054 - do you know any law i can quote (regarding timeframe) when sending the email as if i cant they'll probably just say no like the normal staff have done? thanks.
    • I lived there with her up until I gave notice. She took over the tenancy in her name. I had a letter from the council and a refund of the council tax for 1 month.    She took on the bills and tenancy and only paid the rent. No utility bills or council tax were paid once she took it over. She will continue to not pay bills in her new house which I'm now having to pay or will have to. I have looked online I believe the police and solicitors are going by the partner law to make me liable.   I have always paid my bills and ensured her half was paid then see how much free money is over.   She spends all her money on payday loans and rubbish then panics about the rent. I usually end up paying it or having to get her a loan.   Stupidly in my name but at the time it was because she was my partner. I even paid to move her and clean and decorate her old house so she got the deposit back. It cost me £3000 due to the mess she always leaves behind.
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DCA silent phone calls


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Are these common in the industry & to what extent do people feel?

 

Common? They have driven me into a total rage on a number of occasions. I average over 50 silent calls from Capital One/Debitas per week for almost a year now.

 

There used to be a time when autodiallers were illegal if I remember correctly? Its about time that situation was reviewed in light of VOIP technologies being used by call centres nowadays because any situation where an autodialler phones you and then hangs up because there is no "agent" available when you pick up, is utterly reprehensible.

 

I wonder how many man hours (for want of a more politically correct term) are wasted each year in the UK as a result of stress from this type of harassment? I was on the verge of requesting an exam be rescheduled just last month because I was so messed up from the constant harassment on the phone from Capital One and Debitas.

 

Maybe it is time we started to bring this situation to the media's attention and starting some form of campaign to ban autodiallers or better enforcement of the various Acts these procedures are contravening with a statutory financial award to the plaintiffs for damages for when these autodiallers constantly call and then hang up.

 

The war on terror should start at home and the terrorists we need to worry about are Big Business. No ethnic group has laid a finger of harm on me or my family and I have travelled extensively; big business however has caused me substantial mental anguish and lobbied to have many of my rights removed. So really, who are the terrorists?

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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No ethnic group has laid a finger of harm on me or my family and I have travelled extensively; big business however has caused me substantial mental anguish and lobbied to have many of my rights removed. So really, who are the terrorists?

 

Oh absolutely...

Big buisness & this New Labour government are the biggest bunch of terrorists & threat that this country faces today :mad:

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If you are getting calls which you find harrassing use the OFCOM form here.... Silent calls (when you answer the phone, there is nobody there) | Ofcom

 

To be honest I have a lot more faith in TS than I do in OFCOM, my complaint is currently with TS.

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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Alex....I had a letter from HSBC saying that the OFCOM guidelines allow companies to make up to 3 calls per day, 8:00am - 8:00pm and includes Saturdays and Sundays, interesting to note also that OFCOM penalised the Abbey and a debt collection agency called Complete Credit Management for excessive silent calls... It would seem that both OFCOM / OFT / Trading Standards have a different view OR the financial companies just follow which rule suits them best !!!

 

Abbey accused of making excessive silent calls - Brand Republic Login - Brand Republic

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Alex....I had a letter from HSBC saying that the OFCOM guidelines allow companies to make up to 3 calls per day, 8:00am - 8:00pm and includes Saturdays and Sundays, interesting to note also that OFCOM penalised the Abbey and a debt collection agency called Complete Credit Management for excessive silent calls... It would seem that both OFCOM / OFT / Trading Standards have a different view OR the financial companies just follow which rule suits them best !!!

 

Abbey accused of making excessive silent calls - Brand Republic Login - Brand Republic

 

OFCOM regulations may be different but I suspect what it means they can call you 3 times a days if you don't ask them not too. I can't see the OFCOM regulation overriding statutory rights under Protection from Harassment Act, Communications Act and Administration of Justice Act. Once you ask them not to call citing the relevant Acts they have to stop calling irrespective of OFCOM regulations.

 

At least that is my understanding of it. Even then, these 2 companies (or one company) are well outside the boundary of 3 calls per day between 8-8.

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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Alex....I had a letter from HSBC saying that the OFCOM guidelines allow companies to make up to 3 calls per day, 8:00am - 8:00pm and includes Saturdays and Sundays

 

Isn't this a DCA spin on the comment by a judge in a harassment case that harassment is unlikely to have been caused by less than 3 calls in total?

 

Grumpy

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I was under the impression they were supposed to be clamping down on all this stuff

 

Credit Today online

 

Probably another case of they say all the right things, but very little actually happens......:rolleyes:

 

Exactly my point about OFCOM. Their "revised" regulations amount to nothing but a toothless dog since it only covers autodiallers which give an automated message when the dialled party picks up. So it does absolutely shag all for those of us receiving dozens of silent calls every single day for months and months and months on end because of the use of the same equipment but without the automatic message on connection.

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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Exactly my point about OFCOM. Their "revised" regulations amount to nothing but a toothless dog since it only covers autodiallers which give an automated message when the dialled party picks up. So it does absolutely shag all for those of us receiving dozens of silent calls every single day for months and months and months on end because of the use of the same equipment but without the automatic message on connection.

 

Alex

 

Ah yes.....I see what you mean. It's all becoming clearer to me now.

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

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Ah yes.....I see what you mean. It's all becoming clearer to me now.

 

See the situation which is covered by the proposed revision to the regulations only effects a very small percentage of nuisance calls. In my experience very few companies use the automated message method, whereas a great deal of them use the autodiallers to just hang up if an agent is not available.

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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Paladine , dont know if you are aware of this or if its any good but have a read of this and see what ya think .http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/114832-stop-unsolicited-calls-recorded.html

CAG v dca

 

CAG EVERYTIME .....

KEEP RIGHT ON TILL THE END OF THE ROAD ........

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Thinking about what you said earlier has given me the idea for a little business opportunity.

 

How about a device similar to an answering machine which can be programmed to recognise the origin of incoming calls. You can decide if the call gets through to ring your 'phone or not by pre-entering the numbers of family and friends or necessary numbers such as your work, etc. In the case of silent calls they get cut off after a suitable time that has cost them money.

If the machine hears a human voice from a barred company, such as 'Feefin, Bullie & Barsteward Ltd' the machine immediately bursts into a perfect digital rendition of #"Congratulations, you've bought a turkey...."# complete with vocals, to the tune of Sir Cliff's "Congratulations" subject to license, of course, or failing that someone with a suitable song who does approve. The machine will respond with a suitable song/tune depending on who the caller is and your pre-programmed preferred reponse. From that it would get it's name, the "PPP Off" device.

 

Has this already been done?? Could it work??

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

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Thinking about what you said earlier has given me the idea for a little business opportunity.

 

How about a device similar to an answering machine which can be programmed to recognise the origin of incoming calls. You can decide if the call gets through to ring your 'phone or not by pre-entering the numbers of family and friends or necessary numbers such as your work, etc. In the case of silent calls they get cut off after a suitable time that has cost them money.

If the machine hears a human voice from a barred company, such as 'Feefin, Bullie & Barsteward Ltd' the machine immediately bursts into a perfect digital rendition of #"Congratulations, you've bought a turkey...."# complete with vocals, to the tune of Sir Cliff's "Congratulations" subject to license, of course, or failing that someone with a suitable song who does approve. The machine will respond with a suitable song/tune depending on who the caller is and your pre-programmed preferred reponse. From that it would get it's name, the "PPP Off" device.

 

Has this already been done?? Could it work??

 

Yes it can already be done with Asterisk (the PBX system I have been talking about that I need to configure). Asterisk is also free and industrial grade software (used by a vast number of businesses for managing the VOIP/POTS networks).

 

Alex

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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