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    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? Can I use pro-rata payment letters to get out of this situation without too much impact? I am working on information that @BankFodderhas requested and will be sharing it later today.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all.

 

Been trying to help a mate out with a case that her aunt has brought against her.

 

Claire has had a case brought against her by her aunt and certain froms the courts should have issued to her never have been.

 

Firstly only half of the claim pack was issued. Rang them up they said sorry it was an error we will send you the missing pages.

 

Rang them back 5 days later as they had not been recieved. This guy said we only send out the claim form you have to get the rest of it off line. Well Claire does not have the internet so how could she get the claim froms of the interent or what forms she needed.

 

She was then told to get them from her local county court.

 

This is the same CC as what issued the claim and it is a 80 mile round trip if she was to bus or taxi it. She pointed out that her local CC is the same CC she is speaking to and she needs the forms.

 

He sent them out and they arrived by RD the next day.

 

Now they should have sent out a AQ but this was never recieved along with the letter that came with it the next thing calire heard was a letter detailing the next directions.

 

Now she has asked that they case gets transfered to her local magistrates courtsand they told her she would need to fill in a N244.

 

Well the N244 is a form that none of the courts seem to hold and one that when l looked on line its a application notice for draft orders.

 

Now what do we do?

 

Can l send a letter to the courts asking for the case to be moved or can somebody advise me on the correct form number or if this is the correct form what do l have to put on it so claire can seign it and send it off?

 

Chrissi

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You can caccording to the courts.

 

A previous case that was being heard at a different court was also transfered to my local magistrastes courts. Also the other problem is getting to the courts due to disablilty she will not be able to us public transport to get there and a taxi will cost over £300 there and back.

 

Chrissi

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She can ask for the hearign ot be held at her local court or for a telephone hearing.

Magistrates = criminal and County is civil, so like Micheal I would be surprised if it could be transferred. Some magistrates courts share the same buildings as the county court so this maybe the case you are referring to.

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The local Magistrates courts rents a court to the local CC twice a week so l think as they do that they should be willing to transfer the case.

 

The original case l am talking about was DVLA issued a case threw northampton bulk centre and then when we defended it they had it transfered to the local CC then transfered to a day the local CC is at Mag courts.

 

Could anybody help with the forms problem please?

 

Chrissi

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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Stand corrected.

 

CPR 30 only mentions tranfers between County Courts and the High Court

PART 30 - TRANSFER

 

which must be by application ie N244. It's used for any application not just draft orders

 

Also the other problem is getting to the courts due to disablilty she will not be able to us public transport to get there

Certainly mention this
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would it also help if l put on the form for her she would need a adapted taxi one suitable for wheelchairs? and her carer?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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oh and what the company has advised it will cost her to get there and that the company have said as they will be using petrol to get back she needs to pay those charges as well?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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rite so basing this on my DVLA case i need to fill this out like this?

 

the case gets transfered to XXX county court (local county court) then transfered on to XX (local magistrates courts) on either of the days that XX CC rent a court form XX magistrates courts.

 

The Godmother is litigant in person. The godmother would have problems getting to XX courts due to disability. For the godmother to get to the courts at XX time on the trial date she would need to get a special taxi that is adapted to her wheel cahir and would need to have her carer come to. There would need to be a taxi as publc transport does not provide wheel cahir access for the whole journey and this would result in the carer and the god mother being stranded at XX which is XX miles away from the courts. The taxi journey will cost approximatly £150.00 just for the godmother to get there and the taxi firm has said that half of the cost is for them to get back to XX as they would need to use perrol to get back. An Approximate cost of them same to get the god mother home.

 

is this rite?

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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those are what we have been quoted and those are the lowest ones.

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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The case be transfered to XXX county court (local county court) then transfered on to XX (local magistrates courts) on either of the days that XX CC sit at XX magistrates courts.

 

The Defendant is a litigant in person. The Defendant would have problems getting to XX courts due to disability. For the Defendant to get to the courts at XX time on the hearing date she would need to get a special taxi that is adapted to her wheelchair and would need to have her carer come too. The lowest quote for a return journey by taxi is approximately £300.

 

Public transport would not offer an alternative, as it does not provide wheelchair access for the whole journey and this would result in the carer and the Defendant being stranded at XX which is XX miles away from the courts. Therefore a taxi is the only practical option, but would severely disadvantage the Defendant financially.

 

For the above reasons, the Defendant respectfully request that the claim be transferred to XX Court

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Just a question but l cant fit everything into the because section what can l do?

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Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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BTW l forgot to mention it is only the last line missing which has about 3 words on it

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into form and it is form nunber N244

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Section A:

 

....that:

 

The case be transfered to XXX county court (local county court) then transfered on to XX (local magistrates courts) on either of the days that XX CC sit at XX magistrates courts.

 

...because:

 

The Defendant is disabled and would be financially disadvantaged attending a hearing at XX Court

 

Section B:

 

Tick evidence in Part C in support of my application

Section C:

 

 

The Defendant is a litigant in person. The Defendant would have problems getting to XX courts due to disability. For the Defendant to get to the courts at XX time on the hearing date she would need to get a special taxi that is adapted to her wheelchair and would need to have her carer come too. The lowest quote for a return journey by taxi is approximately £300.

 

Public transport would not offer an alternative, as it does not provide wheelchair access for the whole journey and this would result in the carer and the Defendant being stranded at XX which is XX miles away from the courts. Therefore a taxi is the only practical option, but would severely disadvantage the Defendant financially.

 

For the above reasons, the Defendant respectfully request that the claim be transferred to XX Court

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Ok ty Micheal.

 

You got what l meant even thought l typed it wrong.

 

Just a further question.

 

I am one of her witnesses in the case does a witness having problems with getting to the courts, as the courts have said we need to attend in person, also help he case?

 

If they dont accept the request can the defendant ask for her costs to be awarded in the N244 or would this only be a in court request.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

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I am one of her witnesses in the case does a witness having problems with getting to the courts, as the courts have said we need to attend in person, also help her case?

 

You could mention it if you like, but frankly I would be surprised if they refused the application on the basis of what you've already said.
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well l would not be suprised if they do refuse the application as they seem to have lost the letter that told her she needed to file a allocation questionnaire and never informed her what was going on till l got on there backs about it.

 

But they still never sent the AQ they should have sent.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi BO how r u ?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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ok BO i appreciate support as it saves me from knockin the aunt out for taking advantage of claire

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Ok all

 

Ty for your help, Got the papers in the post yesterday morning for claire who signed them when she came round on friday. Though l would save us both a trip to the PO as l had stuff that needed posting.

 

Will let you know what the judge says.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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