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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I want my lolly!! **WON**


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I got mine in a tatty WHITE envelope - the sort of thing you might stick ONE sheet of A4 into to send someone. They decided it would be fine for 2 inches of statements.

 

Shatwest are simply trying to dely - they seem to be the worst bank for this. My suspicion is that their profit and loss account will look rather poor FOR THE LAST 6 YEARS when everyone cottons onto the fact that they have been illegally charged.

SNATCHWEST and NOBBETS no scare me!

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Shatwest are simply trying to dely - they seem to be the worst bank for this. My suspicion is that their profit and loss account will look rather poor FOR THE LAST 6 YEARS when everyone cottons onto the fact that they have been illegally charged.

 

 

You got that right. Me and my family are telling everyone we know about this site, the Trevor McDonald TV programme Daily Mail articles etc etc. It's amazing how many people STILL haven't a clue about the Banks stealing our hard earned money.:-x

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Thank you for that Lipscombe. Believe me I DO read threads on this site - loads! but it's so gratifying when someone answers your particular question - even though you could have had the answer a hundred times over from someone else's thread. Appreciate your help. This site is wonderful beyond words.;)

 

 

Know how you feel!!! I keep asking for advice in my case & the moderators don't seem to answer. So am proceeding with my claim how I think i should from reading other peoples threads. If I cock it up I will kick myself xxxx so glad my boss was not in today - been on here for hours!!

7th June mcol £30 + 276.00 + int17.37=£323.37 Abbey

Accepted £291 chq cleared 28th July

7th June mcol £120 + 1135.02 charges + 83.42 chq for £1438.44 paid to bank 2nd Aug

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  • 2 weeks later...
U-P-D-A-T-E- Having received no further correspondence from the Bank - sent out LBA (recorded delivery) yesterday.

 

Checked Royal Mail website - Bank received it today. 14 day countdown commenced..........................

 

your going to get the standard... No way are charges are fair and transparent letter back... I was relieved when I got it... it meant that everything was going to plan... and I registered a MCOL and started action the day after i got that letter... it speeded things up...

 

Keep going though.... you will get all of your money back...

 

Lynne

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your going to get the standard... No way are charges are fair and transparent letter back... I was relieved when I got it... it meant that everything was going to plan... and I registered a MCOL and started action the day after i got that letter... it speeded things up...

 

 

 

 

Thank you for your encouragement Lynne - it is really appreciated.

 

Can you help me with this please? Up til now we have dealt only with our local branch. Very soon we will be serving our MCOL and think we have to serve that on somewhere like the Bishopsgate address, but unless our branch has forwarded all previous correspondence to them they have been out of "the loop". Is this correct do you know?

 

Any help would be very much appreciated.

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They will be expecting it. There will be notes on your account about your previous correspondance. It is from what I can tell the same with everyone. You deal with the person who sends you each letter for the next stage up until the Moneyclaim stage when you deal straight with the head office.

 

Good luck!

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Many thanks for that Lynne.

 

I will be posting another update soon. And of course we plan to donate to this wonderful site.

 

you sound like your on top of everything, I got really paranoid at first thinking Im going to be the one that it doesnt work for ...BUT! when things started to happen exactly as was written in the Faq I started to relax, well after reading just about every thread for the nat west... Im pleased that I did at least I knew about half way through that I would have to go the whole way... but its worked.... and if it worked for me then it will work for you...

 

Now that Ive gone through the whole process I would be happy to help, if you have any questions or are feeling its getting too much just pm you and I will be happy to help you out...

 

good luck

 

Lynne

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Just so you know what to expect, Natwest should acknowledge on the final possible day, then they'll send you a scary looking defence full of legal waffle, this is the part 18 thingy a few people have got. You can do 2 things here, tell them you expect it to be allocated to the small claims track and therefore you do not have to respond to the part 18 request OR as a couple of people have done (i think Lynne "bs0lth" did) respond with your own part 18 request for more info, namely their breakdown of costs.

 

If bs0lth did respond with her own part 18, then i'd recommend that being the course of action, as she has had her money returned, whereas i am still waiting.

NatWest:

Sent LBA on 12 May.

Submitted MoneyClaim on 30 May.

Acknowledged 7 Jun, 3 Jul deadline for response

Defence filed 4 Jul

Received their copy of AQ 21 July, awaiting court date

*********** SETTLED IN FULL - 17 August *************

Egg Card:

Requested Payment Protection Refund on 20 May,

Sent Data Protection Act request, egg acknowledged,

8 Jul deadline for response.

26 Jul: Sent Prelim Letter

01 Sep: Sent LBA

Citibank:

Not Started

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Doubt it, because Cobbetts\Natwest will probably submit theirs at the last possible moment.

NatWest:

Sent LBA on 12 May.

Submitted MoneyClaim on 30 May.

Acknowledged 7 Jun, 3 Jul deadline for response

Defence filed 4 Jul

Received their copy of AQ 21 July, awaiting court date

*********** SETTLED IN FULL - 17 August *************

Egg Card:

Requested Payment Protection Refund on 20 May,

Sent Data Protection Act request, egg acknowledged,

8 Jul deadline for response.

26 Jul: Sent Prelim Letter

01 Sep: Sent LBA

Citibank:

Not Started

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Hiya, I did respond to the cpr part 18 request.. .if you want a copy of it please PM me with your email address and I will send it to you...both the defence and my own request... and yes I have had my money... but Laffar, I dont know if that was the reason...

 

Hope you get yours soon

 

Lynne

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Hiya, I did respond to the cpr part 18 request.. .if you want a copy of it please PM me with your email address and I will send it to you...both the defence and my own request..

 

 

 

Lynne

 

I might well take you up on that............once again thanks.

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Yes i am seeing double, may just be us lol. Double posts! I didn't think that could happen on here.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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