Help needed on faulty laptop guarantee

[johnh89]

Hi i bought a laptop from PCworld and after 6 months it stopped working so i phoned them and after alot of "push this button... do this do that" they decided to try and fix it. PCWorld sent it away for repairs and it kept coming back and not working so I complained some more and after about 3 months i got a replacment. All was good, until now. The new laptop has broken 3 months after having it and it has gone outside the original 12months guarantee. I do have a receipt for this new one. What rights do i have? Does the new replacment laptop have a further 12month guarantee? And do i have to accept a repair or can i demand a replacment? The PCWorld phone operator said as it is saying "operating system failure" that it is not their problem it is a software problem and i had to get disks from the manufacture.

[Bookworm]

Well, I can answer that, as I had the same query with TS. The "clock" runs from purchase of original item. In other words, even though this laptop is only 3 months old, the onus is on you, not PCW, to prove the item is not up to standards/not of satisfactory quality/etc...

 

You will have to obtain an independant report, and depending on what the findings are, you may be able to get the price of it refunded to you.

 

Have you done a Google search for "operating system failure"? You might want to try that, see what gets thrown up, it's amazing how much knowledge is out there.

[essexbas]

The PCWorld phone operator said as it is saying "operating system failure" that it is not their problem it is a software problem and i had to get disks from the manufacture.

 

Even without the guarantee issue, you may find what they expressed to you is correct in relation to software related

 

I have to agree with Bookworms advice, have a google

 

Wishing you the best

 

 

EssexBas

[Guest Gertie100]

But does it depend on whether or not you bought the software with the PC? Don't PC World have an obligation if they sold you the complete package?

[ForestChav]

But does it depend on whether or not you bought the software with the PC? Don't PC World have an obligation if they sold you the complete package?

 

Well, technically speaking software installation media (which is what they sell you) can't develop a fault unless either the install becomes corrupt - which is wear and tear or user inflicted, or unless the media itself is degrading, which would be resolved by replacing the disc.

 

So probably not.