Hi i bought a laptop from PCworld and after 6 months it stopped working so i phoned them and after alot of "push this button... do this do that" they decided to try and fix it. PCWorld sent it away for repairs and it kept coming back and not working so I complained some more and after about 3 months i got a replacment. All was good, until now. The new laptop has broken 3 months after having it and it has gone outside the original 12months guarantee. I do have a receipt for this new one. What rights do i have? Does the new replacment laptop have a further 12month guarantee? And do i have to accept a repair or can i demand a replacment? The PCWorld phone operator said as it is saying "operating system failure" that it is not their problem it is a software problem and i had to get disks from the manufacture.