lifes2good refund

[flaherty]

bought a back wrap took 4wks to come so when it came it was not what i wanted so i sent it back only to recieve it back again so i rang company who said it had some dog hairs on it i have not got a dog anyway they wont refund me so watch out if anyone order from these thier advert was in the daily mail

[ForestChav]

if you bought it mail order you are legally entitled to cancel the order under the distance selling regulations within 10 working days for a full refund you can't send an item back if you don't like it outside that period unless it has been missold or is faulty in which case the sale of goods act applies what correspondence have you had with them and what was your reason for sending it back not what i wanted isn't enough so why was it not wanted and did it have dog hairs on when you got it

[fred_2009]

bad news. limited knowledge of SOGA has been used above.

 

yes on long distance you d have the ability to reject the goods after a short while. but this is after inspecting it and not realising it is what you want.

 

by trying it out and getting hairs on it you have accepted it.

 

the rejection clause is about not being sure it is what you want. it is not a clause that can be used to try before you buy.

 

if you have tried it and used it then you have accepted it.

 

just like buying a car online driving it from john egrotes to lands end and then sending it back because you not want it..

 

rejection should be used if parts are missing or product is not as described not because you not realise a back wrap did not magically heal ur back. ... unless! it stated it will magically heal your back!

 

they may have stated that they found dog hairs. but unless they took it to a lab to test the folicals then dog hairs from a short haired dog can look very similar to hairs on a human back, and without insulting the customer by saying they have a hairy back that malts its less insulting to say they from a dog

[flaherty]

i rang them several times to find out when i would get product they just said its been sent out so when it did came it was one of those magnet thing and yes i rang up to say i did not want it so they said send it back and if i had not used it they could resale it when it came to me it was ok and when they resent it to me ok no hair at all they just dont want to refund me i did state to them 7dy distance regs but no good isaid i will sent back again and they said they will sent it to me again

[gyzmo]

In that case write a letter to them saying you will hold it for collection for 60 days and will expect your money back. If after 60 days they have not collected it you will dispose of it as you see fit.

[ForestChav]

so you bought it mail order send it back recorded delivery with a letter explaining in proper punctuation that you are sending it back under the distance selling regs and say that you are legally entitled to a full refund including the cost of return postage and expect this within 14 days otherwise you will be issuing court proceedings against them or what gyzmo said provided you send it back in mint condition then they can resell it

[Darren]

did you pay by Credit Card?

[flaherty]

yes i did pay with c card thanks i will do that