FRAUD and FUMING!!! Anyone??

[blue4ever]

Hi Martin Lewis has his own web site,you will need to sign up FREE see the link below ,hope it helps Cheers

 

Martin’s Weekly MoneySaving E-mail: Get the tips e-mailed before they close...

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paul

[petethemanc]

Hi Pete,

 

When did you send the S.A.R - (Subject Access Request) which I assume they've not replied to yet.

 

They replied pretty quickly, had my info back within 2 days. Im going to try the link you sent me.

[jansus]

I think you are getting good advice here. you can still answer any bank correspondence whlst trying all other options at the same time. You have given them longer than they deserve and the investigation should be complete by now.

 

Personally I think the way you have been treated is appalling - but if you want to give them notice of your next course of action that is up to you.If you have a contact name you can always send a recorded delivery letter stating something like :that you have followed all their proceedures, they have constantly lost paperwork, you have no confidence in the way they have investigated the case and have implied you are involved. Therefore you feel you have no choice to involve the FOS by sending all copies of correpondence -plus contact a national newspaper/ media contact for assistance. Also tell them considering the amunt of money involved you are considering employing a solicitor .

 

Then carry out all or some of the above.

 

JAn

[slick132]

Did the stuff you had in reply to the SAR tell you anything useful or that you didn't know already.

[JonCris]

Sorry to say it but the FOS are a waste of time as they will support the bank as they have in past in very similar circumstances.

 

I strongly believe the Court (with a little media thrown in) is your best option if you want this settled sooner rather than later.

 

Starting court action will show not only the bank your serious but also the media who will. I'm sure, follow your progress rather then your story being a one hit wonder

[petethemanc]

Unbelievable!!!! i just received a phone call from Barclays collections. They said my account (the one which should have been closed down) is overdrawn by £1500 (and when i had that account that was the overdraft) they said it needs to be settled. I was furious, i said do you lot actually talk to each other? i explained that i settled the account so it could be closed an a new one opened. And that my account is and always has been in order and is sufficiently in credit. The answer i was given was that they could hold it off whilst i go into the branch (which ive done and am getting nowhere) and sort it out. Im fuming, i can not believe the audacity and stupidity of this bank.

[JonCris]

No they don't speak to each other they can't you have to be able to form words & many are as thick as 2 planks

 

pete don't screw around anymore do the following

 

I suggest asking for your money back then if they refuse again issue proceedings keeping the POC short & sweet

 

Something like

 

1/

"After being injured in Afghanistan I received my compensation of £***** which was deposited in my account at ******* on *****.

2/

Unbeknown to me an unlawful transaction involving the sum of ******took place when this money was withdrawn

3/

This again happened on ****** & ******** etc

4/

When I discovered this I reported it to the Branch who assured me the account would be closed in order to stop further money being stolen from me. Repeatedly this did not happen & as a result further sums amounting to ***** where taken

5/

I requested that the bank repay me this stolen money and they stated (then write what they said)

6/

To date the bank have allowed the total sum of ****** to be misappropriated from my account and this is the reason I have been forced to take this legal action

 

I believe this statement to be true and accurate

 

Signed

 

It will need a little more detail (but not too much KISS is best)

 

At the point of issuing proceedings don't include any docs just a simple statement of truth as above & that will be your POC

 

The mention of Afghan & you being wounded in the 1st para will scare the hell out of their lawyers - it would me

[petethemanc]

I will be following the advice given. Today i received correspondence from Barclays stating that the account is terminated (see if they have better luck in this than me) and that my debit card/cheque is to be handed in and that my credit rating will be affected. This all relates to the account with fraudulent activity on it. I cant even begin to explain how fuming i am.

[JonCris]

Go get the bums

 

I suspect if this gets to a court hearing they will be screwed by the Judge

 

Also inform the Press now!

 

Are you on any kind of benefits?

[slick132]

Pete,

 

This would be the ideal opportunity for the FOS (Financial Ombudsman Service) to be complained to.

 

The bank now harassing you when they have failed to properly deal with the alleged fraud would, I think be strong grounds for the FOS to properly investigate for you.

 

I think it's time to make your mind up and pursue this vigorously, either through the court, using the media or going to the FOS.

[petethemanc]

I am not on benefits, i work as a contract SDH engineer. I have made a complaint to the FOS verbal and in writing (copies kept) and have also done the same with Barclays head office customer relations.

[Lula]

Dont forget Money mail and Watchdog!!!!

 

what is an SDH engineer ?

[petethemanc]

Dont forget Money mail and Watchdog!!!!

 

what is an SDH engineer ?

 

SDH explained

 

What is SDH

[Lula]

ohhhhhhhhh you are a telephone repair man!!

 

 

Seriously, only joking

[slick132]

Pete,

 

Good to hear the FOS are already involved but they need to be informed of the latest Barclays moves demanding rep't of the fraudulant o/d.

[JonCris]

Pete I asked about benefits because you may be eligible to legal help.

 

Even though you work you may still be eligible - I should at least enquire

[petethemanc]

Pete I asked about benefits because you may be eligible to legal help.

 

Even though you work you may still be eligible - I should at least enquire

 

 

Waiting out on the Royal British Legion who will be in touch next week with help and info

[Deepthroat]

I have had a number of complaints dealt with by barclays Head office.. What is the name of the person dealing with your complaint at the moment ?

[petethemanc]

I know this is a big ask, but is there anybody willing to have a look at the SAR that i have and all the complaints if i send them to them? Just so i know i am not going mad (Barclays making me feel i am)

[slick132]

Hi Pete,

 

Post it here and we'll gladly take a look.

[petethemanc]

Hi Pete,

 

Post it here and we'll gladly take a look.

 

Ok, will take a while to scan as there are over 200 doc with it.

[JonCris]

200 docs:eek:

 

Don't worry I think we can all take your word that you have made numerous complaints - just post up your SAR & we'll help with any amendments that might be needed:D

[petethemanc]

lol, the sar is a big enough doc, what i may have to do is scan it and rapidshare it. The SAR itself is about 80-100 pages, i will try and get it up tomorrow night.

[JonCris]

80-100 page S.A.R - (Subject Access Request)

 

Who told you you need to send a SAR of that length. A straightforward 1-2 page SAR will be more than adequate

[slick132]

Jeepers Pete,

 

JC's right, if you want a reply to it, the SAR should be short and to the point.