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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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FRAUD and FUMING!!! Anyone??


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Hi

 

I have heard of another case with Barclays where money was taken out abroad and they are seriously dragging their heels sorting it out - where as the case i mentioned in my previous post with lloyds has been remedied very quickly. Considering the time this has taken and the amount of money involved I too agree you need to start getting "heavy" with them !

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

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offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

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Hi, well in my savings account you could see the money had left from my savings account to my current account within a day to cover the monies missing from the current account. There was a card sent (for my savings account) which i never received, i always thought that if your money was in a high interest savings account then you did not need a card as it was there to stay. So where this card went i have no idea, im just wondering where i go from here?

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Hi Pete,

 

Thanks for that info but you don't say exactly how the cash left the current a/c when it was taken.

 

I don't see that the (missing) Savings a/c card has much relevance to this. But I'd like to know WHO (and HOW they) transferred the money from Savings to current a/c.

 

Please answer the other 3 questions I raised above.

 

Then we can advise on your next move.

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Hi, sorry for not answering the questions raised. Well tbh im not quite sure how the money was taken and neither are the bank. It seems some has gone out abroad, Israel/Netherlands/USA etc, and i have not been there.Some via the internet the bank seem to think. They have also said that the high interest account card can ONLY be used at my local Barclays branch because of the type of account it is. Fraud have not even looked at this yet because they have not received the disclaimer forms, which i have sent from within the branch SEVERAL times. If i took this to the financial ombudsman, would they rule in my favour just by the sheer incompetence of Barclays?

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Thanks Pete,

 

Whilst the FOS would be an option, you first have to exhaust the normal complaints procedures. Also the FOS is very busy at the moment d/w numerous bank charges complaints.

 

1. Have you yet rec'd state's for the Ord'y and Savings a/c's - I note you said earlier that these had not been rec'd by you. Getting these must be a priority.

 

Only when you have the state's can you identify fraudulent movements and withdrawals/transfers/payments.

 

2. Did you keep copies of the doc'ts you sent back to the Fraud Dep't.

 

3. Have you a contact address for Fraud Dep't. If not, write to

 

Fraud Investigation Dep't

Barclays Bank PLC

Leicester

LE87 2BB

 

Tell them you are anxious this is dragging on at a time when you need an urgent response. Tell them to reply by return or within 7 days max or you'll make formal complaints about the lack of response by them and your branch.

 

Keep copies of your letters and any other doc'ts.

 

Please reply to the 3 questions I've raised.

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I personally think because of the amount of money involved and the amount of time this is taking I would be trying every angle if I was you. By this time the investigation should be well under way - not just starting. If this is fraud the culprits will be well away by now and the trail cold. I understand they have to take time to check things thoroughly but they did not secure your funds when you pointed out the error, they obviously have allowed unauthorised withdrawals and have not acted in a professional way to assist you. This must be causing you extreme stress.

 

A phone call for advice from the FOS woud not cost you anything and also a complaint in writing to your branch manager stating the events and their incompetence and your disappointment in their reaction would do no harm. If no joy then what about a letter to money mail to help you out. ;)

 

As I say I am aware of another similar case and the customer is like you bashing their head against a brick wall now trying to prove they have not made the withdrawals.

 

Keep meticulous records of every letter and call and start demanding answers.

 

As the banks as I understand it our now self regulating in this area i feel this is the start of an area of fraud that they will be able to sweep under the carpet.

 

on the flip side a few years ago i was involved in a case where money had been taken from a cash machine from a BS account and the woman was very distressed and swearing in statements she had not taken the money and had never been where the money was taken and was making herself ill with worry. Unfortunately some weeks later it was discovered that it was in fact a family member stealing the money and she had no idea- so we have to understand the proceedure that must take place - however in your case that should have started WEEKS ago.

 

start getting angry!:mad:

 

need any help with a letter give me the nod:)

 

Best of luck

 

jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Hi slick

 

our keyboards were hot at the same time- but you were faster than me -!:D

 

jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 4 weeks later...

Sorry i have not replied as yet, im working in guernsey for six weeks. And it is very hard to find anything out over the phone, especially when they are not linked directly to u.k accounts. I have again sent a recorded delivery letter with yet ANOTHER copy of the relevant paperwork. I did however speak to a helpful woman at customer relations who was very annoyed once told of my predicament, and she was running in to brick walls trying to get to the bottom of this. I will keep you posted.

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  • 4 weeks later...

Ok so here is an update. Eventually my case has been looked in to. I received a call from someone in the specialist investigation part of Barclays fraud, she informed me that they will have to send me an affidavit and i am to sign it with a witness. I was also told they that as some of the transactions are from an ATM whilst i was in possession of the card then it will take a while to look through all the transactions to get to the bottom of it. She also said that they can tell whether a card has been cloned (dont ask me how) overall i got the impression that they do not believe that i am telling the truth, i am fuming, i have been absolutely messed around by Barclays and i think they are trying to pass the blame. I even said what about the amount of times ive sent the proper paperwork in (with a witness and took names times of the paperwork faxed within their branch) and they still lost the paperwork. I am not at all happy at the way i have been treated and this is nearly a year later. What else can i do?

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Hi Pete and thanks for the update.

 

I said in post no.3 at the start of your thread to speak to the press. Nationals like the Sun or the Daily Mail.

 

BBC's tv progs Watchdog or Don't Get Done, Get Dom.

 

Just type up a brief summary of where the money came from, how much went missing and how it went.

 

A list of the phone calls and letters to the bank and a note of the banks response or lack of it.

 

You only need to get one taker and the bank will be embarrassed into action.

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When watchdog were doing a program about the banks and fraud a few weeks ago, i did write in through their web page, but did not hear anything back. I appreciate the sheer volume of emails they have to go through, would it be worth getting in touch again, and maybe local newspapers? im not sure if national newspapers would be interested.

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Pete,

 

This is why I say do a brief summary to catch someones eye - initially, just use the basics, without the finer detail about amounts and dates, etc.

 

Head the summary with an eye-grabbing headline -

 

Injured Soldier's Compensation Stolen in Bank Fraud

After being injured in Afgan'n, I was medically discharged from the army. Compensation of £12K went into my Barclays savings a/c and was systematically syphoned off over a period of xx weeks.

After months, the bank is still treating me with suspicion and dragging it's heals.

I need help to sort this out, please.

Print off, including your contact details, and send to National Papers, Royal British Legion, Watchdog, Don't Get Done - Get Dom.

 

Send by post as these guys get hundreds of emails to sift through and many must get overlooked or ignored.

We could do with some help from you

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Have a look here for conatct dets for DGD,GDom.

 

http://www.consumeractiongroup.co.uk/forum/show-post/post-484234.html

 

Email a copy of your eye-grabbing summary.

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  • 5 weeks later...

UPDATE

 

Ok i had to submit a SAR to get all the information that Barclays have on me, now, what would be my next course of action? do i inform the bank that i am going to be contacting the media regarding this, or just go ahead and do it? or would the banking ombudsman be an option? sorry for the lateness in the update but i have been working abroad.

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Pete, I think that the bit about being able to tell when cards are cloned is a load of ball hooks, if they could tell, then they would be able to programme the cash machines and POS machines not to accept!, they are trying to wriggle out of it IMHO

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Having read the OP's original post I strongly suspect that, not for the 1st time, this is an 'inside' job which is why 1st they haven't reported it to the police & also why they are now suggesting that the victim is guilty of fraud - remember offence is the best form of defence.

 

Why do I think it's an inside job? - because even though the account was repeatedly closed it mysteriously reopened time & time again allowing funds to be withdrawn

 

Also I'm particularly disgusted that an injured serviceman or woman should be treat in this shoddy & appalling fashion.

 

IMHO this is NOT a matter for the FSA & as it appears the police will not investigate I suggest it's a matter for the courts now!

 

The OP should either seek the services of a solicitor who may agree to handle it for nothing or if the OP wants to act themselves we could help him prepare the necessary POC for court.

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I live in Huddersfield, the old account was never closed in the first place (just like to clear that up) when i transferred money to that account for it to be closed (on the advice of the branch staff) they told me it was closed there and then. But now they are saying it could not be closed because there was money waiting to come n to that account. Very strange considering that every other bill/dd/pay managed to find its way to the new account but this supposed rogue payment couldn't. I have noticed on the sar that when complaints have been made by myself, and i HAVE sent the relevant info thy needed (recorded) it has been marked down as resolved and not the banks fault, even though they have lost the info that i sent.

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Really I am - & I'm not surprised

 

As you have already sent a S.A.R - (Subject Access Request) I suggest you write to their complaints department setting out in writing the circumstances of your case whilst also making reference to the evidence they have supplied such as their claim the matter is closed when they have previously claimed they have 'lost' your docs & subsequently asked you to resupply

 

I should ask how they came to their conclusions without the evidence to back it up

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Hi Pete,

 

When did you send the SAR which I assume they've not replied to yet.

 

I would have gone to the media a long way back and think this may still be your best shot. Try contacting DON'T GET DONE, GET DOM using the link I gave on the last page.

 

Or any other programme (Watchdog) or newspaper that seems interested.

 

The bank's had more than enough time to sort this but your absences mean you lose momentum. You really need to be on their case to get the bank to take you seriously.

 

I'm inclined to agree with JonCris - if you can't get sense or joy from the bank, the issue of court proceedings might be a way forward. However, that will include court dates which you'll have to attend.

 

We've been saying "go to the media" for ages. Use every angle you can, re army injury, British Legion, Sun newspaper and try to maintain the pressure on bank, although I realise it's hard if you're away a lot.

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The Guardian & the BBC's 'Inside Out' appear to be particularly interested in the conduct of the banks at the moment.

 

Also dare I say it without appearing callous but as you have served & been injured in Afghanistan any story about you will be eagerly wanted by them

 

Because it shows them up to be the appalling bums they are

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Also, Martin Lewis has prog on Channel 5 mid-week but can't rember it's name.

 

He's doing bank/financial/consumer issues around 7 or 8pm. Even if they can't feature your case, their interest may help bank sort it out for you.

We could do with some help from you

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The program is called it pays to watch, Wednesday's 7:30

 

 

It Pays To Watch: Wednesdays @ 7:30 on five

 

Its a bit hard and fast but worth watching.

 

Sharkie

 

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Thanks for that Sharkie - it's a bit frantic for me but might put the wind up Barclays if researchers contacted them.

 

I think Pete's case may be better suited to Watchdog or Inside Out.

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