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    • She's an only child and he as a brother and sister. He has no will and we have done a check on this to find out if he had left one and nothing has come up. He has savings of around 28k His sister and brother are well off so 28k is nothing to them and aren't interested in his money. This just leaves my wife/his daughter. Would this still need to go to probate there is no estate e.g house or business to sell and the amount left in his bank is just small? When his wife died they just closed her bank account and moved her money across to his account and we just assumed that once my wife has handed in the death certificate and shown evidence of who she is the same would apply to her? We don't know yet the council have only just written to us today with a guide of what to do next.  
    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
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    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
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HELP!! Cancellation of David Lloyd Gym!


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Hi Burt 123 and welcome to CAG.

 

Report the gym's actions to Trading Standards.

 

They want the money but you can't use the facilities unless you set up another DD.

 

They're having a giraffe !! :mad:

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  • 5 months later...

i need your help! i've got stuck with the contract which I singed yesterday... which the woman at david lloyds didnt tell me anything about! i was like made to sign it...she never sed if i sign the dotted line it will be a FIXED contract. she jus sed ''hey if your just sign here and thats all we need' ... she NEVER once mentioned what it was for and why i should sign it. I stupidly signed because she went on about fitness classes and i never took any notice.i thort it was just procedure or something. She just got the papers and went off! didnt tell me a thing about membership! now they rang me today saying ive got to pay for the 12 months... i told them the situation... wdnt listen.... then spoke to the manager... who wasnt of ANY help... he sed YOU signed it so your responsible. I'm like wtf? I wasn't told anything... then he sed if i dont pay it then something about collections will come to get it... I need your help...what do i do? can ANY1 maybe help me write a letter? Thank you very much for this post.

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Hi Qwerty and welcome to CAG.

 

Speak to your local Trading Standars office or Consumer Direct.

 

I'm sure you have a cancellation period. If you do, get it sent off pronto to DL's head office by Recorded Delivery saying you wish to exercise your right to cancel.

 

Check through any paperwork you brought away with you which should set out your right to cancel.

 

Act quickly if you want out.

 

Next time, I'm sure you'll read what you're signing more carefully. :)

We could do with some help from you

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  • 1 month later...

My David Lloyd Gym have shown little or no consideration for my circumstances when I was recently made redundant. This despite being a member for over 9 years.

 

As they have been so bloody I have asked them to let me have details of their membership charges over the last 9 years so that I can go back over my bank records to check that they have only taken the direct debit amounts due to them.

 

They are now insisting that I fill in a Data Protection form and that I pay a £10 charge for the privelege.

 

I do not understand why David Lloyd need me to fill in and sign a data protection form for accessing their data and providing me with information to which I am surely entitled.

 

Are they correct and is this necessary?

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Hi Tiger Boy and welcome to CAG.

 

You could write back to them confirming that you are NOT making a SAR which would incur the £10 fee. This would impose upon them a duty to disclose to you all data which they hold about you.

 

You are simply asking for a list of their charges over the years. They are not obliged to supply this, as far as I know.

 

Have you given them written notice of your intention to terminate your membership, in accordance with their requirements (ie by Recorded Delivery to head office, etc, etc.).

We could do with some help from you

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Thank you SLICK132.

 

Can I check that I have understood your response correctly:

 

I only need to complete the Data Protection Act form and let them have £10 if I am requesting all the data they hold about me. Which is not what I want at this stage.

 

I am merely asking for them to let me have details of their membership prices going back 9 years if possible. However you are saying they are not obliged to let me have that information.

 

Though I would dearly like to do so, I have not resigned my membership at this time, because there is not another suitable Gym available locally. This has come about because I was so incensed by their apparent disregard for a loyal member for 9 years.During this time they have been helping themselves to my money through a direct debit mandate and of course I have not been checking that the amounts taken have been correct. Further the service provided has deterioated steadily over that time.

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Hi Tiger,

 

You understand correctly re paras 1 and 2.

 

I must add that, if you found any discrepancy in what they charged you, say, 6 years back, you would be in a weaker position complaining about it now than if you raised a contemporaneous complaint.

 

It's your duty to check your statements to ensure you are paying what you should, no more and no less. :)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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