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Dixons - Faulty LG Plasma


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I purchased a 42" LG plasma in december of 2005 and didn't extend the warranty because I was told by a friend the sale of goods act would cover me.


The screen is showing random flashing pixels in dark areas, word on the web is that it's a common problem, I rang LG and they denied it.


Dixons are telling me to get an independant engineer out to prove that it's a manufacturing defect :S




Am i covered under the sale of goods act?

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You are covered under the SOGA if its a manufacturing defect, but you do need to prove it is one. So you do need that independents engineers report to be able to claim a repair/replacement.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Yes, an independent qualified engineer needs to prove the fault was inherent - ie present when you bought it.


If that is the case Dixons are liable to repair or replace the unit under SOGA.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.


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