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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
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Scotland - HSBC


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I'm helping my pal draft a claim for charges under Scottish law. Please could someone clarify a couple of questions as there seems to be no dedicated Scottish board ?

 

The total of all charges over the 6 years is just under £ 3000 including interest at 8%.

 

These are all listed as either ‘TOTAL CHARGES’ or ‘CHARGE’ on the online bank statements so I can’t break them down any further as they are non-specific.

 

As the limit in Scotland for small claims is £750, would my best route be to claim for amounts somewhere under the £750 as a single claim – say back to January 2005 and await the outcome before making a second claim and so on ? Or should I send say 4 or 5 separate claims at the same time ?

 

Cheers

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I thnk that you hould be more discreet and handle one claim at a time.

 

If you sent multiple claims they might try to consolidate them

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Don't use the 8% unless it goes to court

 

Thanks - I saw that in one of the stickies .. however I think the interest will be counted in the £750 limit so I will choose a date to go back to that allows for this when the reject my first letter and I have to make a claim.

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I thnk that you hould be more discreet and handle one claim at a time.

 

If you sent multiple claims they might try to consolidate them

 

Thanks. I wonder if anyone has done this in Scotland already and been successful.

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Thanks - I saw that in one of the stickies .. however I think the interest will be counted in the £750 limit so I will choose a date to go back to that allows for this when the reject my first letter and I have to make a claim
.

 

In English procedure, the Small Claim limit is calculated before interest and fixed costs are added.

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Thanks - I saw that in one of the stickies .. however I think the interest will be counted in the £750 limit so I will choose a date to go back to that allows for this when the reject my first letter and I have to make a claim
.

 

In English procedure, the Small Claim limit is calculated before interest and fixed costs are added.

 

Thanks I'll try and confirm that one way or another.

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Going back to my original post - do you think I should try and get thes 'total charge ' or 'charge' explained by requesting a proper breakdown over the last 6 years or do would it be worth just claiming stating these non-specific amounts ?

 

Also - given the person who this is for still has an overdraft , should I advise him to move everything to another bank account that he has already got before embarking on this ?

 

I have been reading around the site and doing searching but haven't yet found anything that's gives clear guidelines on this . Your input is much appreciated.

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  • 1 month later...

Just bumping this thread as we have now decided to start this claim via the English courts as the amounts involved are much larger than the 750.

 

More importantly, I also believe another Scottish memeber has successfully done this without using an English address, athough against another English based bank.

 

We held back initiating the first letter until this decision was made.

 

Please could the board guides advise if I should maintain a link in the new Scotland board ( under General ) as may have far-reaching implications to others in a similar situation but who do not bank with HSBC.

 

Thanks

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Can anyone comment on my query on the explantion of 'charges' below ?

 

Going back to my original post - do you think I should try and get thes 'total charge ' or 'charge' explained by requesting a proper breakdown over the last 6 years or do would it be worth just claiming stating these non-specific amounts ?

 

Also - given the person who this is for still has an overdraft , should I advise him to move everything to another bank account that he has already got before embarking on this ?

 

I have been reading around the site and done various searches but haven't yet found anything that's gives clear guidelines on this . Your input is much appreciated.

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With regard to the non specific charges I would be inclined to put them all in but add a bit to the bottom of your letter e.g.

 

It may well be, of course, that the amount of £ XXX is incorrect, and I am quite happy to stand corrected on the amount, and to accept a lower repayment, as long as you can provide evidence of it.

This is my opinion only tho so wait and see what others think!

Cheers

Woolfie

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 4 months later...

Hi

Have just found your thread, and am up against the same thing, HSBC customer in Scotland. Any advice you could give would be most helpful as the Scottish system is much harder to access without the use of a solicitor. You would seem to be much further along the line than myself, I have recently sent my LBA. Best of luck .

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  • 12 years later...

This topic was closed on 03/06/19.

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If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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