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    • Referring back to to your initial post... So not a judgment ?
    • I have never heard of any such law. Please post a link to what you have read online that explains this law. And please confirm whether you were ever married to or in a formal Civil Partnership with your Ex.
    • Today has been hectic so  have been unable to complete the whole thing. If you now understand it and want to go ahead with a complaint to the IPC, fine. If not then I won't need to finish it. But below is my response to your request  on post 64. No you don't seem stupid, the Protection of Freedoms Act isn't easy to get one 's head around at first. The part of the above Act referring to private parking is contained within Schedule 4 which you can find online under the Protection of Freedoms Act 2012. Section 9 of SCH.4 relates to how the parking scrotes have to perform so that they can transfer their right to pursue the keeper from the driver when the PCN is still unpaid after a certain amount of time. In your case the PCN was posted to you the keeper and arrived within 14 days from when they claimed a breach occurred. That means they complied with first part of the Act. The driver at that time was still responsible to pay the charge demanded on the PCN and PCM now have to wait for 28 days to elapse before they can write and advise the keeper that as the charge has not been paid, that they now have the right to pursue the keeper. They claim they sent the first PCN on the 13th March, five days after the alleged breach and it arrived on Friday 15th March. So to comply with the Act they have to observe Section 8 subsection 2f   (f)warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid. ---------------------------------------------------------------------------------------------------------------------------------------------So the first PCN was deemed to arrive on the 15th March and for 28 days to have elapsed is when the time is right for them to write and say you are now liable as keeper. So they sent the next PCN on the 12th April which is too early as you could still have paid until midnight of the 12th. So the earliest their second PCN should have gone to you was  Saturday 13th April so more likely on Monday 15th April. The IPC Code of Conduct states "Operators must be aware of their legal obligations and implement the relevant legislation and guidance when operating their businesses." So by issuing your demand a day early, they have broken the Act, the IPC Code of Conduct, the DVLA agreement  to abide by the law and the Code of Conduct not to mention a possible breach of your GDPR .   I asked the IPC  in the letter on an earlier to confirm that  CPMs Notice misrepresenting the law was a standard practice for all of PCMs Notices or just certain ones. Their distribution  may depend on when they were issued and whether they were issued in certain localities or for certain breaches. Whichever method used is a serious breach of the Law and could lead to PCM being black listed by the DVLA . One would expect that after that even if the IPC did not cancel your ticket, PCM could not risk going to Court with you nor even pursuing you any further.
    • thanks jk2054 - do you know any law i can quote (regarding timeframe) when sending the email as if i cant they'll probably just say no like the normal staff have done? thanks.
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Littlewoods email address


Clear33
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Does anyone know of the CEO of Littlewoods email address?

 

I am a disabled customer and am being discriminated against.

 

After a year of complaints and getting nowhere i need to write to management.

 

They wont give me the CEO address. I have just written to tell them i am witholding minimum payment until they resolve this.

 

Clear33

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Have moved your post and started a thread of your own, that other one was a few years old.

 

Click on this link if you can find it, http://www.consumeractiongroup.co.uk/forum/showthread.php?418095-Littlewoods-email-address

 

the subject is 'Littlewoods email address'. If you would like the subject heading change, just say so.

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  • 1 month later...

What it is is this.

 

It probably doesnt seem like anything to ordinary folk.

k

When I was severely ill and bedbound I checked with Littlewoods that they would adhere to the 'special delivery instructions'.

 

these were noted on my file. it was to 1) not knock and 2)to walk straight down the drive and leave parcels in the place i later called the 'authorised delivery/collection point'.

 

i used littlewoods because of their home delivery and becsuse my friend said he would be happy to pay the monthly bill. therefore i regained a sense of personal freedom and could get much needed basic items without having to ask.

 

when i was able, i would go outside and bring in my parcel and it felt great.

 

the problems started when the delivery people ignored the instructions.

 

countless times they knocked. this had an adverse condition on my health and set the dogs barking.

 

they walked all over my property, on one occassion they parked on my drive for 5minutes. on another they left the oily parcels stacked up against my car - left thick oil marks on my car and on the door handle. i had to send one item back too as it was oil damaged.

 

each and every time, i was emailed and reassured that it wouldnt happen again. but each time it did. despite being told they were trespassing if they went anywhere other than straight down my drive - they continued to do it. they knew i was disabled and unable to get to the door - and i reassured them the authorised delivery point is a safe place.

 

despite being told not to disturb my elderly neighbour - they kept on doing it. she ended up having to lug over heavy pacel the wall. and left it where it should have been initially left.

 

on one occassion i made it to the window and pointed to the delivery driver to leave the parcel - he would not! he walked off with it. the next day it was delivered in the correct way without incident.

 

since then there was 5 arranged collections of a parcel and 5 times they didnt show. it was only after countless complaints that finally the 20second job was completed as they walked down the drive and collected the parcel.

 

i have asked littlewoods for £100 compensation for prolonged poor service causing damage and distress. also misleading me into buying from them stating they would adhere to the special delivery instructions - only for them not to.

 

They have told me they dont pay for distress and asked me if the damage to my car is permanent. it is not permanent .

 

does anyone have any light to shed on this situation?

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It is an agreement Littlewoods made to a disabled person that was broken countless times.

 

when i do not pay them on time, it doesnt cost them anything either and yet they charge me for it.

 

 

If Littlewoods had said we will deliver to you and:

 

knock on all your windows and doors, hang around on your property, put thick oil over your car, disturb your elderly neighbour, leave parcels in unknown places on your property so you have to go looking for them as we dont bother posting you a card, have you fall over on one occassion because we left a parcel in an unauthorised place that didnt have a wall to lean on to get to....and the majority of time after disturbing you we will just leave again with the parcels not delivered at all or on time leaving you to make further arrangements....

 

then my answer would have been, er, no thankyou!.

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i am unfamiliar with the compensation stuff.

 

 

i would have expected to have been compensated for my loss of time due to all the additional correspondence....my health did genuinely suffer also which was why the delivery instructions were in place.

also loss of the actual items which were supposed to be delivered on a specific date but where not.

loss of my car free from oil on its paintwork.

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i am unfamiliar with the compensation stuff.

 

 

i would have expected to have been compensated for my loss of time due to all the additional correspondence....my health did genuinely suffer also which was why the delivery instructions were in place.

also loss of the actual items which were supposed to be delivered on a specific date but where not.

loss of my car free from oil on its paintwork.

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  • 2 weeks later...

Happily resolved :)

 

Littlewoods have credited my account and more importantly to me, are in the process of restructuring their entire communications protocols as flaws were found. So all this should never happen again.

 

They thanked me for bringing this to their attention and i am grateful to them for listening.

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