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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Vodafone - Default Removal**Resolved**


ncarter81
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I wonder if anyone can help.

 

I had a contract for 18 months with Vodafone. I have good credit history and I never once missed a payment with them. My account was in perfect order with them throughout the duration of my contract with them.

 

I managed my account fully online via their customer portal and rarely needed to call them. I went into the Vodafone shop before I bought my new house in November 2008 and asked if I could change my address. They advised me to go online and change the address or call customer services.

 

So I went on my account online and changed my address to my new address and I thought that was all I needed to do. This contract only ended at the end of 2009/start of 2010. I wrote in my letter giving 30 days notice, which had my NEW address in the corner.

 

To my horror, I recieved a debt letter earlier this year from a debt collection agency demanding £15 payment. When I questioned them about this on the phone, they asked me my address and I gave them my current address and they told me that the address that they had on file was different. They had my old address. So even though I had changed my details online on my Vodafone account, they still sent the final bill to my old address, and I got a default because I never recieved the last bill.

 

I quickly paid the £15. I would have done this straight away if I had received the final bill to my correct address, as my account history would show, I never missed a payment. Because of this, I have a default on my credit file which shows as satisifed but it is still a default and will remain there for 6 years. I will be moving house soon and will be looking to get a new mortgage but I will not be able to. I have also been trying to do balance transfers on my credit cards and no lender will now give me a card. My wife is also unable to and her credit history is impeccable. My credit score has dropped considerably and it is stressing us out.

 

It feels very unfair that I am going to suffer financially through not fault of my own. I contacted Experian and they got back to me and they said they had spoken to Vodafone and there was nothing they could do for me. They could only remove the default if Vodafone authorised them too. I contacted Vodafone over a week ago on their website regarding this. I have heard nothing from them at all. I called them regarding the matter and an advisor said she would be emailing another team who would deal with it and contact me within 14 days. I have heard nothing.

 

I have since wrote a letter to Vodafone. Considering I was an excellent customer who paid ontime every month, I do feel like I have been treated very unfairly and their service regarding this matter has been extremely poor.

 

Does anyone have any advice for me as to what to do to get this default removed from my credit file.

 

Thanks

 

Nathan

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Hi and welcome

Just goes to show that things don't always go to plan with on line accounts

Vodafone actually have a couple of Customer Service reps that work via CAG so don't be surprised if/when they pick your thread up

I (Like others on here) have had great help from a gentleman called Lee

Good luck

R

  • Haha 1

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Hiya thanks for the reply. I googled for the same issue I'm having and this site was top of the list with a Vodafone rep on there so hopefully someone will be able to help me out.

 

I'm mortified that my credit score has dropped in to the 'POOR' category because of this and nobody will touch me. I would hold my hands up and say fair play if it was actually my own doing =(

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Hi,

If you follow this link it will give the info you need to contact the web team

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340

 

As it is Vodafone related, I will try to move this thread to the telecoms forum

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Did you get an automatic reference number for your previous email? if so just post that up and the team will be able to find you that way

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Here is the response I got:

 

Re: Default removal - WRT135 [#3959688]

 

 

 

I imagine that is the reference number! I closed the webpage down straight away after sending the email. That's the reference I received via email so hopefully that will do =)

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That looks a lot like it. I'm sure Lee or one of his co-workers will pick this up soon and look fairly into your complaint :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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I do hope so. The way Vodafone have handled my complaint so far has been shocking. This forum seems to be littered with similar stuff about Vodafone too. Shame really, as I never had one bit of bother with them when I was with them. They were always great. The only reason I left was because my employer (Virgin) give me an unbeatable mobile deal which Vodafone couldn't match, otherwise I would have stayed with them.

 

I've read good things about Lee so hopefully he or one of his team members can sort this problem out for me once and for all. It would be a huge weight lifted off my shoulders and get rid of a lot of stress.

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The fact that you see a lot of complaints is probably not a negative thing... it's more likely to be that more difficult problems get resolved here. This thread has a link to the threads that have been sorted by the Vodafone Webteam....

http://www.consumeractiongroup.co.uk/forum/showthread.php?259838-Vodafone-complaints-settled-by-VF-Webteam.

 

Read some of them (the 1st post, and the last are all you really need to see) and you'll notice it starts with someone at the end of their tether, and ends with an amicable solution and everyone happy (well, in 99% of cases... you can't please everyone though I guess!)

 

Hope that gives you a glimmer of hope.

 

P.S. there are some complaints very similar to yours, so there is still hope LOL

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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Hi Nathan,

 

It's nice to see that the guys have been helping you out while I've been away and have done the preliminary work for me.

 

I can understand your eagerness to get this looked into by us based on the information you've posted.

 

Having checked our emails I'm pleased to confirm that I've got yours and will be getting back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Nathan,

 

I do believe that your letter has been received but as I'm now dealing with things for you here you'll mostly not receive a separate reply to it.

 

Thanks for the additional information I asked you for yesterday and as promised I'll be back in touch as soon as I have further news on your case.

 

Take care,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Wow,

 

Add this to the resolved list. Excellent work by Lee. You are a credit to Vodafone. Rest assured when my contract runs out I will be coming back (Virgin don't do iPhone). My credit score is now good and no default on file. I really cannot thank you enough.

 

** Rep added!!

 

Thanks

 

Nathan

Edited by ncarter81
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Another one sorted by Lee. Congrats.

I will have great pleasure marking this resolved and posting a link in the successes page

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Wow,

 

Add this to the resolved list. Excellent work by Lee. You are a credit to Vodafone. Rest assured when my contract runs out I will be coming back (Virgin don't do iPhone). My credit score is now good and no default on file. I really cannot thank you enough.

 

** Rep added!!

 

Thanks

 

Nathan

 

You're more than welcome Nathan.

 

It's great to able to add your case to the ever growing list of ones we've been able to get sorted out on CAG.

 

All the best and thanks for the Rep!

 

Another one sorted by Lee. Congrats.

I will have great pleasure marking this resolved and posting a link in the successes page

 

Thanks for doing the honours here Fox.

 

Congratulations again on becoming a member of the Site Team.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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