Jump to content


  • Tweets

  • Posts

    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Head honcho at MBNA is


EricTheRed
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5010 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 115
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Excellent. Do we have an email addy for this guy? Ive just sent an invoice to the individual( i am being really polite here )at A+L responsible for our A+L/MBNA card. If they are going to use my time up I expect them to pay for it. I will let viewers know of the outcome.

Link to post
Share on other sites

Shane Flynn

MBNA Europe Bank Ltd

Chester Business Park

Wrexham Road

Chester

CH4 9FB

England

 

Tel: + 44 (0)1244 - 672251

Fax: + 44 (0)1244 673402

Email: [email protected]

 

 

 

Robin Russell - Chief Corporate Finance Officer

MBNA Europe Bank Ltd

Chester Business Park

Wrexham Road

Chester

CH4 9FB

England

 

Tel: + 44 (0)1244 - 672251

Fax: + 44 (0)1244 673402

Email: [email protected]

 

 

Donna Pumfrey - Solicitor

MBNA Europe Bank Ltd

Chester Buisness Park

Wrexham Road

Chester

CH4 9FB

England

 

Tel: + 44 (0)1244 672 002

Fax: + 44 (0)1244 672 044

Email: [email protected]

 

 

I suppose a letter to Donna Pumfrey to get her opinion on whether the charges are legal or not would be a good idea.

Link to post
Share on other sites

i have been at loggerheads with mbna for months. shane flynn is no longer their ceo as he made £11m personally last year and has gone and left the company. The new guy in charge is michael rhodes whose email address is [email protected] . Oh and by the way, if you would like a telephone number direct to his office, you could try 01244 672040 and one of his right hand men or women will deal with your query. He also has voicemail on this number out of hours !

Link to post
Share on other sites

  • 3 weeks later...

It would appear that the person dealing with Penalties at MBNA is-

 

Mr. Steve Bailey

Head of Customer Advocate Office

MBNA Europe Bank Limited

PO Box 1004

Chester Business Park

Chester

CH4 9WW

 

This is the person at MBNA who is signing the MBNA stock letter offering the "Goodwill" payments in respect of the Unfair penalties.

 

You might also like to send a copy of your complaint/ Request for the refund of charges to-

 

Customer Satisfaction Department

MBNA Europe Bank Ltd

same address as above

 

Thanks

angry cat

Link to post
Share on other sites

  • 3 weeks later...

I just spoke to someone at the Customer Advocate Office and they said that becasue of the OFT saying that £12.00 was acceptable they are no longer going to pay the full amount of charges back to anyone.

Link to post
Share on other sites

  • 2 weeks later...

I seem to remember the wording from the OFT was that they would not automatically deem a charge fair because it was £12 or lower. Stick to your guns and get it all back.

 

My offer was from Gareth Tunnicliffe, but the letter was from Steve Bailey.

Link to post
Share on other sites

  • 4 weeks later...

Reply from DPA Letter addressed:

 

MBNA EBL

Customer Assistance Dept

PO Box 30

CHESTER

CH4 9FD

 

Gareth Tunnicliffe is the boy though, popular throughout most of these threads and I was advised to speak to him, sounds like MBNA are actually playing the game and sorting things out quite quickly!:shock:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Just wondering if anyone knows when you are applying on MCOL, what address do you put for MBNA to take them to court?? With the banks you use your local branch's address.

 

Cheers

CG

HSBC - Default Judgement - £4892

HSBC, PA 29/3/06 LBA 12/04/06

HSBC, Court Claim Filed - 26/04/06

Lloyds - Claim - £625

Lloyds PA sent 16/05/06

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5010 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...