SAR - Problems with Royal Mail

[poodge]

on 16th July I sent a SAR letter to HFC bank by recorded delivery. After not hearing anything for 50 days I went onto the Royal Mail website to get a proof of delivery. There was no proof of delivery and after a call to Royal Mail customer services I was told that the letter was probably lost!!! They couldnt tell me whether the letter had been presented to HFC and refused. So last week I decided to call HFC nand request the SAR request form. I ended up talking to HFC's litigation department who went off and told me that the form would be posted overnight. That was last Friday, on Saturday instead of getting the form I received my whole file. I have just checked my bank and the £10 fee for the SAR was debited from my account yesterday!!! So HFC must have received the letter!! Thinking I could get one over on HFC for them exceeding the 40 day time limit I have just called Royal Mail again and explained that the letter must have been delivered. However they still cannot give me a proof of delivery! They tell me it was probably delivered 2 or 3 days after i posted it. I have explained that this is unacceptable as I need proof of when the letter was received but they cant help. Makes me really laugh when you read the receipt from Royal Mail it refers to recorded delivery as "standard postal service with signature and barcode scanning on delivery. Ideal for items you might need to prove were received, like job applications or legal documents" WHAT A JOKE!!!!!!!!!

[siobhan1234]

Hi

I sent a letter "signed for" last week to Thames Credit. I got a delivery confirmation from "track and trace" saying it was delivered on 10th September. Then yesterday I got my letter back from Royal Mail with a "We were unable to deliver this item" sticker on it.

'Tis a bit of a joke really.

[alfwithhair]

I have this problem with Royal Mail signed for all the time.

I little tip though, even though there is no signiture showing on the track and trace web site doesn't mean it has not been delivered. Most of these big companies get multiply signed for items a day, so sign a

 

' priority service delivery sheet'

 

This is a sheet with all the days recorded delivery numbers on it. The is one signiture at the bottom for all the mail on the list.

You can however get a copy of this delivery sheet from royal mail if you ask.

 

I takes for ever for them to send it, but at least it gives you proof eventually.

[siobhan1234]

Hi Alfwithhair

Thanks for the tip.

I have learnt so much on this site and add that snippet of info to my ever growing pile.

[groovychickmum]

i wouldnt bother paying all that amount for speical del etc

proof of postage is free....and once they cash cheque you have double the proof

[groovychickmum]

AND it is proof in a judges' eyes too.

[alfwithhair]

once they cash cheque you have double the proof

 

And they have your bank account number, sort code and your signiture.

Not as they would ever do anything under handed withe these details.

[groovychickmum]

Nah, They Have Joint Account Sort Code And Account Number And Partners' Signiture Not Mine Lol.

[N.P]

Hi there,

 

Just thought I`d drop a line on this thread as I have this problem ALL the time, I have even sent items `Special Delivery`, costing over £3 just to post a letter, and still NO proof of delivery.

 

Isn`t this fraud by deception? I mean, they are advertising a service which they are charging extra for, and basically people are paying for this service and getting nothing in return. Isn`t there laws against this sort of thing?

 

By the way, Alfwithhair, this ' priority service delivery sheet' you mention. Do we ask for this at the Post Office counter when we pay for our letters or do we simply ring or write off for a copy of it a day or two after our letter should have been delivered? I`m about to launch an assault on Lloyds TSB Mastercard with a CCA and SAR request and would like some sort of proof of postage other than simply a receit.

 

I look forward to hearing from you.

 

Regards

 

 

N.P.

[alfwithhair]

By the way, Alfwithhair, this ' priority service delivery sheet' you mention. Do we ask for this at the Post Office counter when we pay for our letters or do we simply ring or write off for a copy of it a day or two after our letter should have been delivered?

 

If nothing is showing after 5 days on there track and trace facility, then email royal mail customer services or ring them.

 

This is what they should supply.

 

[poodge]

Groovychicmum I agree with you but the problem I have is that the cheque was sent on 15/7 and cashed on 17/9 I need to prove they have had it since just after 15/7