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    • Any chance of some advice with filling in the N164 please?    I've sent an EX107 to the Court to request transcript of the Judgment to use in an appeal but the Courts still haven't actioned this and my 21 days expires on Tuesday
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    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thread title edited to remove commercial website details


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EDIT: the website was set up and is run by a member organisation of the Enforcement Law Reform Group. The site provides a great deal of useful information. It is not publicly funded, so it will charge for their helpline calls and £1.50 for downloads. Please be aware: it is a commercial website- you pay EDIT.

 

 

Did not have the time to have an in-depth look and the helpline costs are a bit steep, but the website has been recommended by AdviceUK (umbrella organisation for welfare and money advice in UK)

 

*I have edited my post in view of demon's post below. I agree with CAG self-help ethos but I think people are entitled to make an informed choice.

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I'd remove the link if I were you, Joa - mentioning/reviewing commercial sites isn't against forum rules, but linking to one is. If you just leave the name and recommendation, I'm sure people will be able to find it on Google :)

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Click the scales if I've been useful! :)

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i have just rang EDITand i would highly recommend them to anyone with baliff problems.They have put my mind at ease and are getting me a letter sent out which i can forward to rossendales and the council this is a fantastic service and i am grateful for their help:D

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bump

This is great link- can we possibly have it a sticky?

I know, I know- they charge, but if you are a in a very tight spot, sometimes coming to the CAG forum and waiting for an advice and getting a reply which may not be correct-is not the best course of action.

The helpline provided by this website does cost but few quid may be worth it- let the callers decide.

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I agree that people should make informed decisions, but as the site owners of CAG having constantly rejected suggestions of charging people on CAG for any help, in case those in most need were prevented from accessing the information they need, (not even for templates), I don't think I can really make this a sticky.

 

Is the £1.50 a one off fee, or per template, and do people get to see what they are buying before paying to ensure that it meets their needs?

 

I'm happy to leave the thread though as I'm sure the advice you give is in good faith, and may be useful for others.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Actually Joa, I've looked at the site more closely and see that the description of the templates is very vague, and if it is not suitable for that persons needs they have wasted money that they cannot afford. Neither is there apparently any advice on the action required, depending on the outcome of the original letter.

 

In light of this I am removing any reference to the site, especially as many links to it have been removed before. It is quite simply against the ethos of CAG.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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These are useful comments-maybe the description of the templates could be better, so people are fully aware what they are paying for. I just thought that we are not here to nanny adults and remove choices just in case but the owners decisions need to be respected.

I have recently seen a client who was accosted by bailiffs and had to part with £700 (part cash, part jewelery :eek: )because she was told they don't accept installments. Are you sure she would have not preferred to spend couple of pounds on the telephone helpline? Not only the bailiffs were not court appointed or even introduced themselves fully, they intimidated her and threatened to "report her to DWP" :confused: Can you name (without checking, off the cuff) any state-run, free, 24/7 bailiffs helplines? Are you at all aware of the attitude displayed by the police when you tell them about bailiffs irregularities? So some out of the thousands visiting this site could really appreciate an alternative source of help, albeit a commercial one.

So once again, thank you for looking after all of us who post here and keeping the forums ticking over but treat us as grown ups with an ability to make our mind up.

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I can't help you on the bailiff queries I'm afraid Joa, but what I do know is that if people need help on this site, people will help if they can, and they can't might advise, for example, suitable letters.

 

We aren't here to nanny people as you say, but to empower them to help themselves, and helping them to find the information that they need free of charge. If people don't like the information on this site, or find it doesn't suit their needs no-one is stopping them from looking elsewhere on the internet, in the libraries, at CAB etc.

 

The site you pointed to provides advice of a different kind. It costs £1 a minute to talk to them, and in the disclaimer they admit that they are not professionals. People have to pay for letters that they can get on this site completely free so why suggest a site where they need to pay for them. I wonder if they are regulated or registered, and what kind of insurances they have in place should things go wrong for their vulnerable customers.

 

Frankly I see little difference between the tactics of some bailiffs, and the ambulance chasers looking to profit from people in a situation that they may have been in themselves for all I know. I wonder where they gained the knowledge to set up that website. Shame on them.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I think that this is really unfair on Caro, most of the time there is someone around on here to help for FREE, there are others posts to glean for information, I think you do Caro a grave injustice there Jeanjaques and I think an apology is in order and it looks to me as though you are here to post pointless inanities to cause trouble, please cease and desist as it is really tiresome

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Well done.. You've made what could've been a helpful post pointless, this could've been helpful to people, now it's a waste. Why not just delete the thread if you're not happy with it! :confused:

 

That is a matter of opinion. I am not the type of person to shy away from a discussion, and have given another point of view. I have explained my reasons for my action although I'm not required to. In fact I hope that I have made the point not to go to people who are looking to make money from you in your hour of desperate need. Threads are not deleted off CAG, and I very rarely close them and leave them open in case others might wish to post. If not, it will soon disasppear anyway. If Joa would like me to close it I will do so, otherwise I see no particular purpose in closing it.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have kept quiet so far so PLEASE, if my website is to be the subject of such attacks then could I at least be given the chance to answer the critics.

 

Some of you may remember that a few months ago the moderators on CAG not only moderated me but REMOVED the facility for viewers to search for any previous posts that I had made over the past 15 months. I even had my pm facility blocked.

 

This was because somebody mentioned my companies website on CAG.

 

As I have only ever been interested in assisting individuals with bailiff queries, I started using a new account (something I have never never done before) and I lost my old name of Herbie and resorted to being Tomtubby....in effect I lost all of my past records here.

 

Some of the moderators know this, and I have promised that I will not ever mention my website. To date I have kept that promise.

 

About the Website.

 

I earn practically nothing at all from Downloads. The reason for this is that when responding to a query on any forum......I immediately send pm messages with the password and instructions to download as many documents as they wish......always for free !!!

 

The very last thing I wanted was a have a telephone helpline. This happened becasue of the huge number of e-mails we were receiving.

 

The majority of calls last approx: 6 minutes. During that time I will search the bailiff register, provide a template Subject Access and give the caller the password to gain unlimited access to the donwloads area of our site. Even more importantly, if the call is likely to be complicated etc, I insist on calling the person back...many times on their own mobiles.

 

But by far the most important point to note is that the majority of calls are before 8am and after 7pm(when other advice agencies are closed).

 

Nearly all callers telephone when either a bailiff is clamping their car, when police have been called or when they receive notification that a bailiff is due to arrive in a few hours. In others words when they require immediate help.

 

Just look at the posts on the bailiff's page on CAG tonight:

 

Desperatly need advice fast....

Help please someone.............

URGENT, quick advice............

HELP PLEASE ! Council Tax.....

Bailiff's threateneing....

Help please on what the bailiff means......

 

Finally, regarding the following comment from Caro:

 

"I see little difference between the tactics of some bailiffs, and the ambulance chasers looking to profit from people in a situation that they may have been in themselves for all I know. I wonder where they gained the knowledge to set up that website. Shame on them"

 

I find this comment from you unwarranted.

 

A very big thankyou to all of the people who have been e-mailing us this evening after Caro's posts.

 

Sheila.

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I wanted to reiterate that i have received information about this website from a magazine that is sent out to registered, quality marked welfare advice organisations, like CAB, DIAL, Shelter, etc. It is a serious, downright pious magazine, which strictly vets it's contents.

If this website was good enough to be reviewed and advertised by AdviceUK- are CAG's criteria not a little bit to restrictive?

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I would like to make the point that as there is no mention of a website on this thread it cannot damage any reputation. If you want to provide free advice, then I'm sure that CAG would welcome any information that you wish to provide, and if you would like templates in the library, I'd be happy to get them put there once checked. I'm sure that if you wish to answer the threads mentioned no-one will interfere with that. If you have a genuine desire to help people free of charge then I see no problem with that. If you prefer to give your advice on your own site then you can do it in any way that you wish, but if it charges people who are desperate then CAG cannot provide links to it. We will simply do our best to help people freely if we can, because CAG too answers desperate calls for help on the forum at all times of the day and night.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I wanted to reiterate that i have received information about this website from a magazine that is sent out to registered, quality marked welfare advice organisations, like CAB, DIAL, Shelter, etc. It is a serious, downright pious magazine, which strictly vets it's contents.

If this website was good enough to be reviewed and advertised by AdviceUK- are CAG's criteria not a little bit to restrictive?

 

Sorry Joa I missed this. Personally I feel that CAG's criteria are spot on. We are happy for links to sites that operate free of charge if we feel that the advice is good. For example why would we point people to a site charging £1.50 for a SAR, when plenty of other sites provide them for nothing. With over 160,000 members the site owners could have pocketed around £240,000, minus operating costs, and with all the other letters they could be millionaires by now, but they are passionate about helping people without charging. Is there something wrong with that?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Caro,

 

Yes there is something wrong. Unless I am mistaken, you alone, are making a decision to prohibit adult viewers from accessing advice and making their own choices.

 

These are adults...not children.

 

If you read my post above, you will see that CAG took away my right to answer queries on here......all because 2 posters complained at a charge of £1.50....even though both admitted that they had never visited the site.

 

Because of the fuss that was made at that time, I was moderated.......and what has happened to those two posters. They went back to posting under their own subject areas.....and have never returned here to help those in desperate need. Need I say more.

 

In a peverse way I was vey pleased today to receive calls from 3 individual bailiffs......(on my charge line of course).

 

One seeking advice one how to speed up his application for a general certificate, another seeking advice on changing his certificate and the third.......to ask if I could let him have an easy "to understand" scale of fees for outstanding PCN's.

 

On a daily basis, we even receive e-mails from bailiff companies to advise when a bailiff has renewed his certificate or when a new member of staff has been employed.

 

Believe me Caro, our costs are quite high and I would love nothing better than to have charitable status. When time permits then this will be done......

 

Goodnight.

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Caro, ...Unless I am mistaken, you alone, are making a decision to prohibit adult viewers from accessing advice and making their own choices...

 

Yes, you are very much mistaken Herbie.

 

The site's owners took the decision to withdraw links to your website, not one Moderator.

 

You have been made aware of this decision in the past so I would respectfully ask that you either follow the decision or move on - there really is no middle ground.

 

...Believe me Caro, our costs are quite high and I would love nothing better than to have charitable status. When time permits then this will be done...

 

Do you not think it has cost a fortune for the owners of this site to set up and run the CAG for this length of time? Do they charge for the services offered?

 

Until such time as you stop charging for these services, the rules about linking will remain in place.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Might I also point out that CAG does not have charitable status either.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest ChloeJane

I have kept very quiet as this thread went on.

 

Herbie (TomTubby)

 

You are and have been indeed a great friend and I value your opinion and what you say and do, you know this. Though, and I say this at risk of losing a friend at times you fail to listen or see anothers point of view in an arguement or debate.

 

Yes, you should be entitled to some sort of funding for what you do. It should come from a source that upholds the website and all that you have on it for information researched. You further have the right to advertise. I have always believed though that the information should be free and rightfully so. The Government allows the abuse.

 

** Edited to appease Tomtubby**

 

While you hold amazing credability within the Industry which is not disputed nor argued, all that is being stated is that you hold power with knowledge and do not openly share it and that is your choice with the hours and hours of research you have done. You have a right to be paid for this, but the arguement here is by whom.

 

So in closing.....all CAG are saying is, that your site can't be advertised here for the above reasons. Not that they don't appreciate your help nor that they disagree with your reasons for having to charge, or do they dispute your knowledge in the area, only that it goes against site policy, whereby the information should be Free, based on the abuse should not be allowed to happen at the start.

 

Reclaim your rights is what the Consumer Action Group is about. Rights you have and again, rights you can excercise if you use any site for information.

 

CJ

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I'm afraid not. It is not your thread in the first place and we do not close threads on request. The chances are that if anyone wanted to post on it, which they are welcome to do so within the forum rules, they would simply start another thread.

 

It would be pointless censorship to try and prevent people's right to reply. Indeed you would not have had the right to reply yourself had I closed the thread earlier as was suggested then.

 

Good night.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Again this site has made me extremely angry where the Mods are concerned.....

1. Tomtubby DID NOT provide the link in here some one else did in the first place and does not deserve the childish attack from caro

 

I wonder where they gained the knowledge to set up that website. Shame on them.

 

I would of expected this from a rogue poster in favour for bailiff action not from a Moderator.

 

Herbie/Tomtubby has helped many many people in here FREE OF CHARGE, she searched data, she phoned me, emailed me all in her own time also quick to respond in any help that I needed, and if it wasnt for her I would of given up the fight along time ago. Not only has she done this for me but many many others FREE OF CHARGE...........

 

Websites dont come cheap I know I build them and have one myself, which I may add was asked to take down or change the fact that I have prints for sale in my website, and for the record proceeds for those prints go to a charity.

Unlike this forum Tomtubby's website do not get donations

 

I admire Tomtubby for coming back to this site after the way the Mods treated her last time, I presume she did so to help others not promote her site and her advice has been more than helpful to posters here and she should not have to put up with the way that certain Mods have treated her.

I thought this site was here to help people in similar causes not trying to put people down for helping

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