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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Botched windows and scared to let them loose on the front door! Help!!


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Please help,

 

(I suggest a comfy chair and a cuppa, this is a big mess)

 

Last year we had three new windows installed in our bungalow.

In addition to this we also signed a contract (27th June 16) for a new composite front door to be fitted in our recessed porch which required raising of the internal step, removal of the old door and frame and replacing this with a door and top light on the front of the porch, not the recess.

 

The fitter had to leave and collect another piece of glass for one window as it was incorrect (a small triangular window) and this delayed the job which I had been assured wouldn't take long.

 

When completed the fitter said one window was too small so he would have to use additional trim.

It was one fitter, on his own, fitting three windows.

I was literally hovering around him as he was finishing off as I had to go to work and he had overrun.

 

On my return from work I properly looked at the windows.

Inside they looked fine but outside was shocking.

He had hacked off all the render on the return edge and stuck large plastic lengths of trim in it's place.

 

The trim protruded and there were massive chunks of sealant visible which was uneven and unsightly. As the trim was protruding you could see the yellow backing.

It looked like my 4 year old had finished it off.

 

I called the company and asked them to come and make it look better, I was told they never re render and always replace render with plastic trim.

 

I advised them I had not been informed of this and would not have gone ahead with the new windows if this was the case.

 

They asked for payment and I refused until they sent someone to look at it.

They sent some fitters round immediately to have a look.

 

In the meantime I looked at their website to see some lovely examples of new windows with the render still intact.

 

The guys that arrived looked at the trim and agreed it was a real mess, that the trim was far too wide and was protruding.

 

I asked them why the company removes the render and they informed me that they didn't as a matter of course and that customers should be consulted.

 

They advised that sometimes render has to be removed and they advise that they will replace it as best they can and that the customer would then be responsible for painting it.

 

I asked them to remove the plastic trim that was protruding and to re render it all which they did.

This looked much better at this point then the lumpy sealant and yellowy trim.

 

They told me the office was on the phone requesting payment and handed me a mobile phone so I could make payment over the phone. I said it looked better and paid in full.

 

On comparing my new render with my neighbours I noticed that instead of it having a square edge it was rounded of, was uneven and when it dried it looked horrible.

Painting it was not going to make it look any better.

 

I also noticed there were layers of trim around the windows which seemed unnecessary and I wondered if this was because the windows were too small. I complained again and over the phone and was assured the windows were the correct fit.

 

In the meantime the surveyor came round regarding the relocation of the front door in the porch.

He advised me that what was proposed would not fit and the door would have to open outwards.

I was not happy with this at all.

 

He also said the proposed top light would not fit either.

He ummed and ahhed a lot then said the door could open inwards and it would be packed out with trim, and gave me some paper to sign with a drawing showing a front door and built up step.

 

I signed then called the company to ask if the price would alter now we were not having a top light to be told there was no change in price.

 

I then contacted the manufacture of the company through live chat to ask their opinion to be told a top light would cost around £150.

 

I informed the company that I was not happy with what was now being proposed, I wanted a top light and if this was not practical I wanted the price reviewed and they emailed me to say as a gesture of good will they were happy to reduce the price by £50. i was not in agreement with this and made this quite clear.

 

They agreed to come back and look at things to reassure me, we arranged two appointments and they failed to show for both.

 

He then turned up really late (October), obviously not very happy and said again that we couldn't have a top light, that the door would not be packed out with trim it would be the full size of the opening.

 

I said this would be too big and wouldn't it catch on the internal wall edge, he said he didn't think so.

I was really unimpressed.

 

I felt that they really didn't give a toss now and that I may end up with a front door that wont even open as it would hit the internal wall edge.

 

At this point I asked for the £250 deposit to be refunded as I didn't want to go ahead with what was proposed.

 

They then said the door was waiting to be fitted so I would not be refunded.

I asked why a door had been manufactured when we were not in agreement and they said that I had signed a contract with them.

 

I informed them I had signed a contract for a door with a top light and they said that as I had signed the surveyors paperwork this was a contract.

 

Back to the windows, the company have recently said they would send an independent surveyor for his opinion of the windows (the fit and the appearance), I agreed to this but they sent the surveyor who had originally surveyed the windows, is this independent?

 

Furthermore, they will not provide a copy of the report, I have asked for it in writing several times to be told it is not their policy.

 

Am I entitled to see it?

They have said they are happy to come and remove more plastic trim and re render but they will not detail what trim will be removed. I have said they may remove too much or too little, what they do could be irreparable.

 

I have absolutely no faith in this company and do not want them to now mess about with my front door and porch as firstly I do not want what is proposed and secondly I am still unhappy about the windows. I really do not know where I stand legally.

 

my questions are:

 

Is my signature on the surveyors paperwork a new contract? (I have queried it every step of the way and I have evidence)

 

Can I get my £250 deposit back for the door, am I obliged to go ahead with having something I don't want fitted?

 

Can I insist on an independent surveyors report for the windows and am I entitled to see the report?

 

Thank you for taking the time to read this epic mess, I would really appreciate some guidance x

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You need to tell the company what is wrong with the windows,

give them the opportunity to put it right and then if you are still not happy you can claim against the credit card co for the cost of putting things right/ replacing if necessary.

 

 

That will need someone to inspect,

the company shoud belong to a trade association that provides insurance and arbitration If they dont they have broken the law installing the windows without consent.

 

 

Dont let them do the door until you have been through this process but dont say that you arent going to let them do it either, try and look dispassionate to the FENSA people at first.

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Thanks for your advice. We have done part of this. The company sent an "independent" surveyor to inspect the work. However they are refusing to give us a copy of the report which is the cause of the stalemate we are in. We are pretty sure that they should provide a copy. Could you explain the point you made about installing without consent and legal breach?

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We could do with some help from you.

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are they a member fo FENSA?

If not you need building control building regs permission from your council to have new windows installed as they may not reach the required Mu values.

 

 

As it is clear you dont have that permission the council can order you to remove the windows or charge you a fortune for retrospective permission if they pass their inspection.

 

 

If they are FENSA members then you can use FENSA to resolve your dispute.

the installers getting a mate of theirs to come round and pee down your back and tell you it is raining isnt arbitration.

 

So you start again and write to them and demand that the matter is looked at by FENSA or The Federation of Master Builders instead if they are a member of them. Fensa better.

 

Thanks for your advice. We have done part of this. The company sent an "independent" surveyor to inspect the work. However they are refusing to give us a copy of the report which is the cause of the stalemate we are in. We are pretty sure that they should provide a copy. Could you explain the point you made about installing without consent and legal breach?

 

If they say no, get your own report and sue them if the report says bad workmanship etc.

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