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Want refund for cancelled emergency plumbing job as they weren’t prompt enough


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I had an overflowing blocked toilet.

I found a website which advertises as “We're on call 24/7 to react promptly to your plumbing emergencies. We are available for call outs 24 hours a day, 7 days a week”.

I called them at 14:46, they said they could get there between 16:00 & 17:00 & asked me to pay a deposit of £144 which I sent.

I called for an update at 17:00, they said their current job is delayed by a few hours, could we leave it until tomorrow.

I replied no we want this sorted out today.

He asked if I want to cancel, I said yes.

He asked me to confirm by email which I did.

I have chased for refund & still not got it.

What should I do to get it?

Thanks for any advice

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if you paid by debit card

go do a chargeback to your bank.

 

dx

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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opps removes all consumer protection.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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