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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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Phillips Bailiffs and overpayment of housing benefit


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A number of years ago i was overpaid housing benefit. I didn't pay this back and the council sought county court judgement against me (£900 approx). They then pursued this through an attachment of earnings (which was consolidated as I had others also), I was paying this back at a rate set by the judge until February this year when I lost my job. The judge asked me to supply details of my income and expenditure and basically "suspended" the AOE.

 

I received a letter from Phillips a couple of weeks ago informing me that they were seeking to clear the debt. I put this to one side and forgot all about it. Another letter has dropped through my door today basically saying that as I have ignored them they are looking at taking the debt back in full within 7 days or if not they will be sending bailiffs to me.

 

What can I do? I presumed that the judge's word would have been final. If a judge rules I cannot afford to pay it then surely that should be good enough???? Confused!! Advice needed!

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Hi welcome to cag:

 

Do you know exactly how much of the debt remains owed to the Council in relation to the actual ccj?

What is the wording of the DJ order, it may be he has stayed the AOE not merely suspended it.

 

 

Send Phillips and the Council a copy of the DJ order suspending AOE. and if applicable draw their attention to the following:

 

The national standards of Enforcement agents 2002

NATIONAL STANDARDS FOR ENFORCEMENT AGENTS MAY 2002

 

Those who might be potentially vulnerable include:

  • the elderly;
  • people with a disability;
  • the seriously ill;
  • the recently bereaved;
  • single parent families;
  • pregnant women;
  • unemployed people; and,
  • those who have obvious difficulty in understanding, speaking or reading English

WD

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It didn't say suspended you're right - I can't think off the top of my head what it said but it said "it's been xxxxx with liberty to restore". Don't you just love it when your mind goes blank lol!

 

I can't remember how much the original debt was but it was around that so not sure they've added charges.

 

My confusion is that the council opted for a CCJ and then an AOE and now cos the judge has said we cannot afford to pay they've gone to bailiffs.

 

If they turn up won't be gettin in but would still like to know if they're allowed to do it!

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Unless they have returned to Court to resore the order they cannot pass it to bailiffs .....if you have not received notice to a hearing to that end then I suggest you use the CCJ reference number and contact the Court to see if the Council have actually followed procedure.

 

WD

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This is the letter:-

 

PRE-ENFORCEMENT NOTICE

 

You have failed to make suitable repayment arrangements concerning overpayment of housing benefits to yourself which remains outstanding. Therefore you have left us no option but to carry out full recovery procedures in which you may incur additional charges of no less than £45.

 

Our recovery agents have now been granted approval to attend your premises without any further warning to commence recovery procedures.

 

You must make the IMMEDIATE FULL PAYMENT of all of the outstanding amounts (as shown above) to prevent this action commencing.

 

YOU HAVE 7 DAYS FROM THE DATE STATED IN THIS NOTICE TO PAY ALL OUTSTANDING AMOUNTS IN FULL.

 

I haven't received any further notification from the court and at a rough guess the CCJ was granted around 3/4 years ago. The overpayment was from me not declaring maternity allowance as a change in circumstances and was interviewed under caution at 36 weeks pregnant in Dec 2005.

 

So do you think that they are simply working in a debt collector capacity in this instance as opposed to bailiffs? I am confused as my partner has had dealings with Phillips for a court fine as bailiffs and they were horrendous.

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Right......I have emailed them explaining my situation and asking them to clarify in what capacity they are collecting this debt; whether they are acting as bailiffs or debt collection agents as if they are collecting as bailiffs I haven't received notification from the court.

 

Not sure if that was the right thing to do but at least they can't say i'm ignoring them lol

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In the CAG library is a letter for Doorstep Collectors, send them that. No matter what happens they cannot attend as Bailiffs. As a guide to what happens read through this:

1 - you owe someone some cash and either refuse or cannot afford to pay

2 - creditor takes you to Court and wins

3 - Judge orders you pay even at a low rate or in your case via AoE

4 - for whatever reason payment by you fails

5 - Creditor can either pass remaining to Debt Collector or go back to Court for further enforcement

6 - one way of enforcement is to ask for Warrant of Execution - cost £100 added to Debt

7 - if WoE is granted this is for the County Court Bailiffto attend and he writes first anyway

8 - a private Bailiff such as Phillips cannot collect on civil debts

So I bet the headed paper from Phillips says Bailiffs and Debt Collectors and they will be very economical with the actual powers they do have.

 

PT

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They have emailed back and confirmed that they are acting as debt collectors. They have asked me to submit an offer of payment and they will go to WMDC for their "approval".

 

Cheers guys for your help - much appreciated! Very, very sneaky oh Phillips using their bailiff guise though me thinks!

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They have emailed back and confirmed that they are acting as debt collectors. They have asked me to submit an offer of payment and they will go to WMDC for their "approval".

 

Cheers guys for your help - much appreciated! Very, very sneaky oh Phillips using their bailiff guise though me thinks!

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If the Order you have is the current offering then you should remind the Council of this by sending them a copy. If they want to take it any further then they need to go back to Court for another Hearing but if your circumstances are still the same then they are just wasting taxpayers money.

 

PT

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