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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Stolen Mobile Phone Charges


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my current situation is this; my Orange phone was stolen on Thursday 28th January, I unsuccessfully tried phoning Orange customer services around 20 times from the morning of Friday 29th January, to the evening of Saturday 30th January, from a number of different borrowed phones, each time failing to get through to a customer service representative. On Sunday morning I went in to an Orange High Street store and they called Orange for me, connecting to a representative immediately, who then locked my phone and offered to send me a replacement.

 

Of course when I made this call, the helpful woman from Orange neglected to inform me that for the last few days, somebody had been using my phone to call numbers in Africa, Asia and Eastern Europe, racking up call charges worth around £1,200.

 

I in fact wasn't made aware of this slight discrepancy in my bill until my bill arrived this morning. Somewhat of a shock. I've just gotten off the phone with an Orange customer service representative who has spoken to Orange's Insurance team for me, and explained to me that I am liable for the whole bill. I am a financially struggling student, with mountains of debt piling up and explained to the friendly chap from Orange that there was absolutely no way that I intended to, or even could afford to pay the bill. He then gave me the address of 'The Correspondence Department' who I plan on penning a letter to later this evening.

 

Is there any advice you can give me on this matter? I'd much appreciate it, as I'm in a rather sorry state at the moment.

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You are bound by their T&C's. You remain liable until they are advised and the mobile disabled. The fact you were not able to contact them for THREE days does appear to strech belief. THey can be called from a normal landline too - 24x7.

 

Similarly, if you had your phone PIN locked, the thief would not have been able to make those calls after turning it off/on or changing the battery. They'll argue that as you chose not to use this security measure, and took so long to report the theft, they'll not reconsider.

 

On their side is the fact this is actually a very common [problem] - someone wishes a new phone, and lets pals call anywhere they like, then after a reasonable gap, phone to say it was stolen. I'm not saying you did this, but it has happened so often, they now stick to the rules - liability ends when they are informed.

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I am a little calmer now and have thought everything through a little better.

I understand what you're saying buzby, and I agree that liability is mine in part. The phone was PIN protected, but the phone was turned on when it was stolen, so I imagine that the thief did not turn it off.

 

I have read up on the matter a little and have found that some people have been successful in getting their network operators to lower the amount of the bill, or come to other sort of arrangements.

 

Can anyone advise me towards a course of action that could end in this sort of arrangement?

If the bill is £1,200, what is the minimum you think they would accept?

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  • 4 months later...

Same here, by the time I realized my phone was either lost or stolen, it was 3 days and I have a bill for £1200 for calls made every 3 mins to Nigeria. I have spoken to Vodafone and of course they said the fault was on me. But if for the past 12 month, my bills were barely £20, surely they should be a way to alert the customer service people to notify the owners of the mobile phone that there's something strange on the calls made?

 

My bank calls me if a bogus transaction is made? Isn't there a regulation with regards to the mobile company? Apparently as this is a work phone, there's no limitation in terms of the usage, but I don't think I was ever informed.

 

When I did call customer service 2 days after to put a bar on the phone, I made sure they had a look at the bills and they said they were no charges on to the phone, so I was quite relaxed but a month later, to my surprise I got the bill for £1200! and when I called again, the customer service said, oh, for international calls we sometimes can't track upto 3 months! They could have told me that but they didnt....

 

I am a mum to be just about to go on to maternity and there's no way I have this amount of money and wish the government put some regulations to the mobile phone companies knowing that there are so many theft going on.

 

Any advice, much appreciated.

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Had you taken out insurange to protect yourself from this happening? Or better yet, PIN protect your handet so that the SIM would block itself after 3 attempts at entering the incorrect PIN.

 

If you did not PIN protect, this is exaclty the same are writing your PIN on a bank card, it allows unrestricted access to your line of credit. If you've been a good customer, your credit limit will be increased, and expecting the network to magically know your usage patterns have changed doesn't work. You are made responsible for your actions or inactions, not the supplier, not the government. Add to the fact you hadn't even got International calls (or probably international roaming) blocked. you were a phone thieves ideal victim.

 

All you can do is tell the network you advised them of the loss as soon as you could of the loss, you will probably be given a discount of 10-20% of the original total claimed, and provide a replacement if you still have a minimum term to complete. Not paying this won't be an option, as your credit file will be trashed.

 

If you do not get a replacement, I urge you to go for PAYG and a PAC code for your old number to be transferred if it is important to you, that way you remain in control at all times.

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Hi Julia2010,

 

I can understand your concern here and am happy to take a look at things for you if you'd like to get in touch with the Web Relations Team via the steps in our pinned thread http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html.

 

Once you've sent it you'll receive an automated reply with a reference number and if you could update the thread with this I'll make sure we can get back to you as soon as possible.

 

I naturally can't guarantee the outcome of any case on CAG but I can promise that all cases are handled on their individual merits.

 

In answer to some of the general concerns you've raised I'm afraid it's not possible for us to react to this type of situation in real time as there's always a delay between when a call is made and when it reaches your account as unbilled usage ready for billing on your usual billing date.

 

For future reference buzby has made some excellent security suggestions which I would certainly advocate to look into further to prevent this from happening again.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Hi all,

 

I have spoken to Vodafone account manager and they are not willing to negotiate as this will not be fair for those other people within the firm who had to pocket out the money (so they say) as apparently about 10-12 similar cases happens per year all of them calls to Nigeria on premium rate. So if this has been happening, why couldn't they alert their customers when there are about 50-70 calls a day made..... apparently unless the phone call is not more than £50, it doesn't alert them and criminals know about the limit so keep their phone calls below that level.

 

I should try to get some sort of petition.... although I do understand liability lies on me, but surely this is fraudulent usage....

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You are responsible for your handset and keeping it pin protected.

 

International calls do cost Vodafone a lot. They have to pay the carrier in that country to deliver your call.

 

Have you tried following Lee's advice? Maybe he can help (even if it's only slightly it's worth a go!)

Follow this thread

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html

then update this one with your reference number and I'm sure Lee will look into it.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Yes, absolutely it was fraudulent. However, why is the network responsible? They did not misplace it, take it abroad or make the calls? By securing your handest it cannot make calls without being unlocked so there wouldn't be an issue if a little bit of care was taken. Alternatively, a specialist insurance policy may be the answer or the ultimate, Not having a contract. When the money runs out so does the handset's usefulness!

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Hi Julia2010,

 

Thanks for coming back to thread.

 

As locutus has said if you could get in touch with me by following the steps in our pinned thread I'd be happy to take a closer look at things for you here.

 

Kind regards and I look forward to hearing from you again shortly.

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Hi Julia2010,

 

Thanks for coming back to the thread.

 

In the event that you don't receive a reference number just let me via PM the email address from which you send it and I'll try to trace your account from that.

 

Kind regards and I hope your husband gets well soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Although the thread was originally a customer of Orange, Julia is a Vodafone customer who used the same thread to post her issues (AKA Hijacked).

 

As a lot of people come here to after doing a web search for similar issues that they've had, hijacking does happen a lot on CAG, Maybe because people are not being au fait with "forum etiquette" (If you'll pardon my french :lol:)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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:) We're pretty relaxed on CAG, had the OP's issue been ongoing then the moderators would probably have moved your posts to a new thread (still might happen if they decide to close your thread once an outcome has been established.)

 

I Hope your husband gets well soon. I'm sure you have more on your plate than this Vodafone issue at the moment. Lee will look into this I'm sure. My own personal opinion is that they may bill you this usage at whatever it costs them, removing their profit from the calls (but you know what they say... opinions are like bums... everyone has one and most of them stink! :razz:).

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Hi Locutus,

 

Not sure the relationship between Vodafone Corporate and Vodafone Lee.... I mean this mobile package is provided by the company and employees all sign up to it. So I hope Lee can look it up and over-rule what the account manager has told me...(they said I should pay)

 

Also, per annum, we have about 10 or so cases like mine at my firm and all calls have been to Nigeria so the account manager from the company side did argue with Vodafone rep, why they couldn't foresee that.

 

I have lots of my plate but I am so skimpt at the mo not sure how to pay(sorry, just frustrating) but thanks any way.

 

Do you know the outcome to the Orange mobile phone on the initial thread that I highjacked into?

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Unfortunatly I have no clue. A lot of the time people create a thread and the communications takes so long that they forget.

 

I recall one person getting the call fees reduced to the network costs, so maybe that happened in this case?

 

 

I cannot sing Lee's praises enough. I have even taken a Contract phone myself for the 1st time (and I've had a mobile since 2g came out!) because I know that there is someone with common sense that frequents this forum.

 

You do have a lot on your plate with Maternety, Hubby in hospital and this hanging over your head! To try to give you a little peace of mind, read some of these threads and you'll see what wonders Lee can do!

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/259838-vodafone-complaints-vf-webteam.html

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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lee, this is about a orange mobile, not a vodafone mobile.

 

lee can give to advice about this, but not much more that that peterthecat

 

 

 

note, the 1st post about this was 17th feb, what has happend since?

 

Hi what_todo,

 

I can see that locutus has been able to clarify my involvement in this thread but thanks for taking an interest.

 

Hopefully the OP will be able to come back to his thread with an update.

 

Thanks,

 

Hi Locutus,

 

Not sure the relationship between Vodafone Corporate and Vodafone Lee.... I mean this mobile package is provided by the company and employees all sign up to it. So I hope Lee can look it up and over-rule what the account manager has told me...(they said I should pay)

 

Also, per annum, we have about 10 or so cases like mine at my firm and all calls have been to Nigeria so the account manager from the company side did argue with Vodafone rep, why they couldn't foresee that.

 

I have lots of my plate but I am so skimpt at the mo not sure how to pay(sorry, just frustrating) but thanks any way.

 

Do you know the outcome to the Orange mobile phone on the initial thread that I highjacked into?

 

Hi Julia2010,

 

Thanks again for coming back to me.

 

Whilst I have no actual visibility of Corporate accounts I'll still be able to get this looked into for you.

 

I've got the details from your PM and will come back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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