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    • An update to this case as I’ve not been on in a while.    I am still awaiting a charging decision in the case. The two police officers involved have said their personal belief is a section 47 ABH charge is the most likely outcome but this isn’t a sure thing of course.    The EA certificate from the issuing court has now lapsed. The court have refused to recertify him until they’ve had a hearing in to the case, and the district judge has issued orders to surrender all evidence, footage, photos etc.    I have done so promptly.    the EA, not so much . Equita have claimed they cannot provide his bodycam footage as the camera he was wearing is the EA personal one not one of theirs.   the EA has claimed he has asked Equita and the police for the footage as he claims he doesn’t have it.    the police have confirmed they didn’t seize his camera and they don’t have it.    so they are basically pointing the finger at each other all the while failing to comply with the district judges order to provide all evidence they intend to rely on at the rescheduled hearing.    The district judge has stated the hearing for his certification will NOT be the hearing for my complaint as there is no charge as of yet, and just as to whether he should be recertified or not.    I’m not 100% on why that can’t be done at the time, but I’m not about to question a judge…..      
    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
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Interlink missing delivey and fake delivery signature. What to do next?


Runk
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Morning all and thankyou in advance for any advice given.

Brief breakdown of events:

 

 

  • We ordered some educational and posture aids for our son from Back in Action.

 

  • Monday the 1st we recieve a 'Sorry we missed you' card from Interlink stating the delivery would be attempted the following day. We were both at work so no problem here.

 

  • Tuesday the second we left a note on the door stating the parcel could be delivered next door or returned to the depot and we would collect it from there. On arrival home that evening the note was still there, no further delivery card from Interlink and no one had been to the next door.

 

  • Wed the third we checked the interlink web site to track the parcel number and it states that it was delivered to our address at 13.58 and signed for by 'Ronda'.

 

We dont know anyone named Ronda, none of our neighbours know anyone named Ronda and none of our neighbours have seen an Interlink delivery van.

We have phoned Interlink customer services who state that as far as they are concerned the parcel has been delivered and signed for.

I have lodged a complaint and they have said that they will interview the driver but he has apparantly (and conveniently) gone off sick and so according to Interlink, there is nothing more that they can do.

 

Back in Action customer services state that they have the paperwork and reciepts stating that the goods were collected for delivery by Interlink, and Interlinks own records show they collected it for delivery and delivered it, so there is nothing more that they can resonably be expected to do, they have despatched the goods paid for.

 

Meanwhile we have no goods, a depleted bank balance and what is as far as I can see a fraudulent delivery signature.

 

My next step is to give Interlink until Monday afternoon to come up with a resolution then I am going to contact the police, who I doubt will be interested, to register a theft.

 

So what else can I do?

I believe my complaint lies with Interlink and not Back in Action. But do BiA have a responsibility in a case like this and where do I stand legally with either company for any claims for the cost of the goods we have ordered?

 

Thanks for any advice :-)

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You are not interlinks customer, and there is no agreement between you.

 

BiA should really take this up with interlink, as they had the contract.

 

BiA have a responsibility to get the item successfully delivered to you. Therefore, although they havent done anything wrong, they need to resolve it.

 

Speak to trading standards and/or civil claim.

 

How much is the item worth?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Thanks for the answer.

Its £55. Not a sum thats going to bancrupt us, but its still £55.

Thankyou for the advice. Ill be contacting BiA again on Monday to speak to them and Ill keep this thread updated.

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Best of luck, let us know how you get on.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Hmmm...

Ok, there has been a strange development.

The dates in the initial post are correct, so the delivery has been missing for almost a week now.

 

Now apart from posting here and lounging about today (Sunday) Ive been clearing up outside and Mrs Runk has been moving the Lime plant that was next to the front door.

 

Mrs Runk went outside just now and there was a white box on our doorstep.

Its the missing parcel, there is no delivery note, no invoice and its been opened and it is broken.

We havent seen anyone come down our drive, although probably wouldnt have noticed anyone anyway and our immediate neighbours are away.

 

So...

There are two possible scenarios that I can see.

1. Someone has signed for the goods, taken them, opened the packaging and broken the goods and then discretely placed the open box on our doorstep.

 

2. The driver did not deliver the goods, opened the packaging and broken the goods and then after being questioned about it has discretely bought it back and placed the open box on our doorstep.

 

Im not sure which scenario I find worse, whoever it is still has the invoice and so possibly our bank details.

 

So not wanting to be dishonest, I assume that our first course of action is to contact BiA and explain that the goods have anonymously turned up broken this Sunday afternoon and to contact Interlink and do the same and see if we can get a description of the person who signed for the goods. (It would be far easier I feel to pretend this hasnt happened and pursue the 'no goods recieved' route. However as we are honest suckers, there is a principle at stake here I think.)

 

But I am even more confused now about where we stand in getting the goods we have paid for replaced?

It does not seem on the face of it, to me at least, to be as straightforwards as it would be if we had recieved the goods and found them broken when we opened the boxes. Or is it?

 

I think Ill wait to see if there is any advice here before I contact the relevant companies on Monday lunchtime.

Edited by Runk
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The situation hasnt changed at all.

 

BiA still have responsibility to deliver the item in the condition described.

 

That hasnt happened - same position.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Im bored :D

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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hi i have worked for various delivery companies over the years so know all about how they work.

 

If the parcel was signed for by a neighbour then the name would look like this "number name" e.g "20 Donald", "19a Smith" on the internet website as its standard protocol to write the house number if ya leave with neighbour.

 

Also with interlink they use a GPRS system which means that they can check within 10 metres where the parcel was signed for.

 

 

My quess is that he mis delivered the item to another house, the occupant unknowingly opened the parcel and realised that it wasn't theirs so contacted interlink.

 

The driver then picked the parcel up the following day after being told he had delivered to the wrong address and subsequently delivered it to your house. The reason they didn't leave a card i'm guessing is because knowing his error he didn't want to explain that they had delivered it to the wrong address and the person opened it etc so discreetly placed it on your doorstep.

 

As the parcel was already signed he couldn't do any more on the system unless he got it signed for on a paper manifest as all data would have been wiped after the initial delivery.

 

 

I admit to have done this a couple of times but i always try to get the person to sign for or neighbour before leaving it IF its already been signed for before.

 

oh as for returning the goods, just return to sender and they will issue a replacement as with most companies.

 

Also when leaving a note for interlink you need to leave the actual card filled in for us to collect otherwise the parcel won't be left.

 

hope this helps

 

P

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With contacting the police you cant really do anything as on system interlink had a signature and print and even if they cant find the person who did it there is no actual way of prooving that they did it anyway, nor that the driver signed for and stole. Tis a very grey area.

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If the parcel was signed for by a neighbour then the name would look like this "number name" e.g "20 Donald", "19a Smith" on the internet website as its standard protocol to write the house number if ya leave with neighbour.
It doesnt, it just says RONDA. No numbers, no other information and according to the customer services/complaints person Ive been speaking to the driver is unable to give a description of the person he delivered to as he has no recolection of what she looked like even though it was apparantly the last day he worked before going off sick.

My 8 year old has better memory than that, unless hes trying to conceal something...

 

My quess is that he mis delivered the item to another house, the occupant unknowingly opened the parcel and realised that it wasn't theirs so contacted interlink.

I can not believe that a literate adult could make that mistake as a driver, all the houses here have numbers on them. Nor can I believe that a literate adult could accept a parcel for Mr Runk, while knowing that they are not actually Mr Runk, and then sign in a false name by accident.

 

Nor do I believe for one second that the customer services would lie to me and say that they had not been contacted about an accidental delivery, when in fact they had and knew where the goods where.

 

The driver then picked the parcel up the following day after being told he had delivered to the wrong address and subsequently delivered it to your house.
If that is the case, that would mean the picked it up the following day, kept it for almost a week and then delivered in secret, outside of working hours in his own time?

Honestly you are asking me to believe that?

 

The reason they didn't leave a card i'm guessing is because knowing his error he didn't want to explain that they had delivered it to the wrong address and the person opened it etc so discreetly placed it on your doorstep.

Even if there were a grain of truth in this, its dubious conduct at best, and surely gross misconduct and breach of contract with the sender at worst and I doubt its legal?

 

I admit to have done this a couple of times
Words fail me.

 

Also when leaving a note for interlink you need to leave the actual card filled in for us to collect otherwise the parcel won't be left.
Not correct. I searched the small print on the card, and on the website, and this is stated nowhere.

But even if it were the case, we did not leave out the actual filled in card, so why was the parcel left?

Let alone with an unkown mystery person who apparantly has no address and no description?

 

hope this helps

P

It was enlightening. Its good to know the people who are guilty of poor practice monitor these forums. You didnt make any deliveries to the 'wrong address' in Chessington recently did you?

 

 

For the record, BiA agreed to send a courier to my meet Mrs runk at work on Friday and exchange the recovered/damaged for new and will take this issue up with Interlink themselves.

Apparantly according to them, this has been happening a lot with Interlink recently and it has been causing them a lot of problems.

 

Many thanks to Mr Shed for the advice last week. :-)

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Pleased you got it sorted Runk - well done, and you are welcome :)

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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  • 4 weeks later...

 

BiA have a responsibility to get the item successfully delivered to you. Therefore, although they havent done anything wrong, they need to resolve it.

 

 

Sale of Goods Act 1979

 

(1) Where, in pursuance of a contract of sale, the seller is authorised or required to send the goods to the buyer, delivery of the goods to a carrier (whether named by the buyer or not) for the purpose of transmission to the buyer is prima facie deemed to be delivery of the goods to the buyer.

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