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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wonga.com 2334% Apr Help


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Hello peeps not sure if i'm posting this in the right place but here goes.

 

In May i took out a payday £300 loan with a company called samedaycash, now changed its name to Wonga.com. I couldn't make my payment of £388 due on 20th June, i called them to advise of this and they said if i can't pay i will get a default on my credit file and a £40 fee would be added for this which they applied 3 days after my payment due date. They advised then that the debt would be passed to their collections partner although they kept trying to take the money from my bank account every 3 days for a month, the money was not in my account so they did not get paid. They still have the debt and have not passed it onto a DCA. I have since started a DMP with payplan and they are aware of this. Interest is accruing daily on the loan at a rate of 2334% apr, the amount is now at £630. I have begged them to pass it to a DCA or start legal proceeding in the county court but nothing is happening, they have been in touch asking for payment and i have told them numerous times i am with payplan, they just say it will be sent to court but give no date. This is really worrying me now as i don't know how long they intend to keep adding the interest, i'm thinking that they want to get it to a certain amount so it will be worth their while taking me to court. It could be a thousand pounds by that time just for an amount of £300. I have advised payplan of this and they just say contact the CAB.

 

Can anyone advise me what to do, if i can force them to take me to court and stop interest or send it to a DCA or can i claim these charges back as unfair interest, also the £40 default fee for passing it to their collections partner when they still infact have the debt. I'm at my wits end with these people i've had nothing but grief, rude people calling me saying they are sending bailiffs without a warrant as their solicitors have advised them its ok to do so, i have since had email from their collections manager as i sent an email making clear that what they were saying was complete rubbish and misrepresentation, the manager confirmed that the advisor was speaking bull. The main thing i need help or advice with is this extortionate interest. Please can someone help.

 

All help or comments are greatly appreciated.

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Just one more note. I have received the default notice on 23rd July advising that i need to pay £528.56 by the 6th August 2008, if i don't pay they will consider my agreement is terminated and i will not be able to borrow from them again. My account will be referred to their solicitors or a DCA. Alternatively where the debt is great enough they will instruct solicitors to commence bankruptcy proceedings against me. And stating that all of the above actions will involve additional costs of at least £45 which will be added to the amount outstanding. If my agreement was to be considered terminated from that date do they still have a right to keep charging the interest? And why have they not took the action outlined in their default notice?

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They are too scared to take you to court - their little 'game' would be spotted by a judge. To bankrupt you would cost them about £1500 in total, and the debt would need to be £750 for them to serve a 'Statutory Demand - the first step in the process. This can easily be defended due to their extortinate interest rate and repeated attempts to take the money from your bank account.

 

Get another bank account with either Natwest or the Halifax, both basic accounts you can have your wages paid into but they won't know the details.

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Thanks for the reply silly girl. I have already got a new bank account and they have stopped trying to take the money. I thought the same that they would not want to make me bankrupt.

 

Do you know if it is legal that they are still whacking the interest onto the account daily after the default notice and the fact that they have said that if i didn't pay by the date on the default notice my agreement would be ended? I assume that if they have advised this how can they still be charging the interest under the agreement when it has now ended. Also why have they not taken the action outlined in the default notice? Is it still all legal what they are doing. If they keep the account with them for much longer then it will no doubt be over £750 anyway and in that case they could start proceedings. Is there any way i can force them to transfer it to a DCA or take me to court and get a CCJ issued? Surely this can't be right them keeping the debt and making me accrue all of the extra interest. I am sure that if the default notice is a legal document and it states that if i didn't pay the debt by the date on it and they advise the agreement would be ended from the 5th August it is unlawfull for them to keep adding the interest as they are not doing what they have stated. They advise that the agreement would end on 5th August, does that mean that any interest that has been applied after this date is unfair?

 

Thanks once again.

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How did you apply for this loan / card?.

 

I would write to the Office of Fair Trading, Trading Standards and the Financial Services Authority for this type of account. That interest rate is way too much for anyone to pay.

 

Under the new Unfair Trading Guide, these rules may apply to your case:

 

Aggressive commercial practices

 

7.—(1) A commercial practice is aggressive if, in its factual context, taking account of all of its features and circumstances—

 

(a) it significantly impairs or is likely significantly to impair the average consumer’s freedom of choice or conduct in relation to the product concerned through the use of harassment, coercion or undue influence; and

 

(b) it thereby causes or is likely to cause him to take a transactional decision he would not have taken otherwise.

 

(2) In determining whether a commercial practice uses harassment, coercion or undue influence account shall be taken of—

 

(a) its timing, location, nature or persistence;

 

(b) the use of threatening or abusive language or behaviour;

 

© the exploitation by the trader of any specific misfortune or circumstance of such gravity as to impair the consumer’s judgment, of which the trader is aware, to influence the consumer’s decision with regard to the product;

 

(d) any onerous or disproportionate non-contractual barrier imposed by the trader where a consumer wishes to exercise rights under the contract, including rights to terminate a contract or to switch to another product or another trader; and

 

(e) any threat to take any action which cannot legally be taken.

 

(3) In this regulation—

 

(a) “coercion” includes the use of physical force; and

 

(b) “undue influence” means exploiting a position of power in relation to the consumer so as to apply pressure, even without using or threatening to use physical force, in a way which significantly limits the consumer’s ability to make an informed decision.

 

Do you have any kind of a Credit Agreement with this lot?

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Hello ukaviator, thanks for the reply.

I took the loan online, applied for and signed the credit agreement online although i do not have a copy of it. I called them today to see if they will send me a copy but the girl who has been dealing with me previously answered the phone. I requested a copy of my credit agreement be sent to me and also enquired about the interest that is still being applied, she advised that as i had previously made a complaint about her she will no longer deal with me and said i have to wait for the person who now deals with my account to come in as he was not in untill the afternoon.

I contacted consumer direct by telephone and they gave me the telephone number for FSA, they advised i need to speak to OFT who advised me to write a letter to them about wonga.com and what they have been doing. I did advise what you have said about the unfair trading guidelines and they said i should write a letter to them about it which i intend to do.

In the meantime i logged onto my account with wonga.com today and my balance has gone up again. I'm in despair with this company, they know i can't pay and payplan are dealing, they have issued the default notice which said they will pass it to a DCA or start proceeding in the courts if i didn't pay by 6th August but they have done nothing, just keeping the account and accruing interest all the time at an apr of 2334%, i have begged them to stop and take me to court or pass the debt on but its falling on deaf ears, in a few months time i will no doubt owe nearly a thousand pounds just for borrowing £300, so far i owe £330 extra in interest charged and its going up daily. I don't know what else to do, any of the regulatory bodies don't seem to be able to help with individual cases so all i can do is sit back and watch the balance rise up and up and up, i think they want it at a certain level so it will be worth taking me to court either for a CCJ or bankruptcy, surely this can't be right. I simply don't know what else to do now other than reporting them to regulatory bodies, and they are not able to help me individually. Sorry for going on with such self pitty i realise its my own fault for being in this situation but i'm just angry and feel helpless now.

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  • 3 weeks later...

why oh why oh why would you take out one of these awful things when you knew that you were struggling and wouldn't be able to pay it back? :(

 

Online application would be irrelevant now since the new Act, you will have been deemed to have accepted the conditions by pressing the "accept" button, would they have sent you anything by email confirming? or is there some sort of "blank" terms on the site?

When you've had all the help you need, make sure you stick around to help others too!

Just think, if everyone left the site after they'd got their help, there might not be anyone left the next time YOU come back needing more assistance!!!!!!!

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Well this is what their website says:

 

Transparency

 

We'll always tell you upfront what the cost of your cash advance will be. There are no catches or extra costs to worry about, providing you stick to your side of the deal. Whether you are borrowing £200 or £500, you’ll pay interest of 1% per day (£1 per £100 borrowed per day). That's an official APR of 2334%, but bear in mind that APR is a measure of annual interest and a Wonga loan is only for between five and 30 days. It's a bit like trying to plan a short hotel break and being told the theoretical cost if you were to stay all year!

Failure to stick to your side of the deal

 

The only way costs will mount beyond our initial calculation is if you don’t keep your promise. In other words, if you ask us to change your repayment date, or don’t ensure sufficient funds are available for the automated collection.

If we can’t collect payment from your debit card on the day you selected you'll have broken your promise and will incur a £10 administration fee towards the cost of a failed collection. Interest will also continue to accrue.

If we are declined by your bank a second time and haven't heard from you, you'll have failed to honour your loan agreement. We will hand your account to a debt collection partner and may add additional default charges, totalling up to £80, towards the costs of our collections efforts. Sustained failure to repay a loan will also lead to a black mark on your credit record and potential legal action, both of which could make it very difficult to gain credit in the future.

None of these things are worth risking over a few hundred pounds, so if you have doubts about whether you'll be able to repay a loan within 30 days, please don't apply in the first place.

When you've had all the help you need, make sure you stick around to help others too!

Just think, if everyone left the site after they'd got their help, there might not be anyone left the next time YOU come back needing more assistance!!!!!!!

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  • 2 months later...
  • 1 month later...

I have had similar problems repaying a loan with them.

 

Tell them you want to make installments but they must freeze the interest. They should agree to this.

 

I also made a complaint to the FLA there is a link on their website.

 

My complaint was that one of my installments was £40 instead of £45 so they kindly added £126 interest in less than a month.

 

Anyway once obama gets in he will sort these ripoffs out once and for allow.

http://finance.yahoo.com/news/Sector-Snap-Payday-lenders-apf-13992097.html

 

btw their solicitors i believe are wonga themselves so they won't take you to court.

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  • 2 weeks later...

They have another week to reply to the fla regarding complaint. Think they are waiting to see if I will pay another installment this weekend.

What I found totally unfair is the way they just keep trying to take money out peoples bank accounts.

I think I will pursue this to the FSA. However Obama wants to finish these payday loan rip offs and what happens in US ultimately happens here.

 

Have you phone and asked for a payment plan?

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tell them what you can afford and ask their bank details. I think I sent them to you? I have refused to give my card details. With their details you can set up a standing order which you can control. I intend to do this but I am making sure I dont keep to much in my account just incase.

Edited by shelly161
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Hi,

I had a loan from wonga and got in the same situation as many, paid back then had to re borrow as it kept on leaving me short.

Had a problem this month and did not have enough in bank to repay them. I only realised it yesterday so never had time to contact them.

I am dissabled so my benefits are paid straight in to my bank account. Got a shock today, went ot check my bank account to find it EMPTY and in the red. Wonga had got there first thing and taken all of my money, even gone up to my overdraft limit.

I also had email from them telling me that they are going to try to take the remaining £95 plus interest plus fee's on 1st Feb.

 

They have left me with NO money for the next month!!! What do I do, I am pulling my hair out with worry. I can not get any more money until the end of next month. Are they going to just go and take it all from me again then.

 

HELP!!!!

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Firstly you need to have your own thread on this, and secondly as you are disabled and on benefits I'd get your local MP involved... they won't like seeing a vulnerable person being milked.

 

I would also ask your bank for a new account number and tell them what has happened. Wonga really do take liberties and need to have as much adverse publicity as possible thrown at them.

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Hi, also had the same with this company, phoned them to start a payment plan and unless i was going to pay 100 per month they were not interseted. so i dont know what to do now as they keep putting charges on. i am also on beniifts.

 

Any advice great and hope everyone gets there loans sorted as these people are a joke. and are not helpful at all.

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