consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
> Other Institutions > Capital One


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 12th June 2007, 16:15   #1 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Question deedee1310 v Capital One

Dear All,

to cut a long story short, Cr*pital One defaulted my account in May 2005 and obtained a CCJ against me in Jan 2006. My account defaulted at £684.11 due to their excessive penalty charges (my limit was only £200).

I am wondering how to proceed with regards to claiming back my money and getting the adverse credit removed.

I have (yesterday) written to their Legal Compliance Department with a CCA request. I'm going to try and follow this route to see if I have any sucess in removing my adverse.

Is it wise to do this? I would still like to claim back the £600 (or more) odd pounds that they charged me in penalty fees.

As an alternative, should I apply for a set aside to the CCJ, on the grounds of dispute with the claimant due to penalty charges that were levied, which (if successful) would remove it and take it back to them?

Any advice that you all have, will as always be greatly appreciated.

__________________
My threads
deedee1310 v Abbey, deedee1310 v Capital One, deedee1310 v Halifax Plc, CapQuest CCJ, deedee1310 v Littlewoods & deedee1310 v Smile
If I have been of help in even the smallest way, please tip my scales!
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th June 2007, 14:24   #2 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Cool Re: deedee1310 v Capital One

I have finally bitten the bullet and decided to engage Cap One on two fronts.

I have sent them a CCA request last week 11/6/07 and today, I have sent them a preliminary letter requesting £910.87 for charges. I sent my lovely request to:

Capital One
Mr R Udy,
Executive Office Manager,
CapitalOne (Europe) PLC,
Trent House,
Station Street,
Nottingham.
NG2 3HX


Using contractual interest at the rate they were charging me (34.9%) the interest they owe me is £910.87 plus the £910 they charged me = Grand total £1820.87.


If I was wrong to do this, then no doubt all the lovely people of this forum will tell me.

Look forward to your comments shortly.

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th June 2007, 21:07   #3 (permalink)
coxey61
Basic Account Customer
 


I am in: essex
Posts: 120
coxey61 Novitiate
Default Re: deedee1310 v Capital One

Hi deedee
have just been looking at this thread and in a situation with cap one any help you could give i would so glad of coxey61vs capital one.
How have you got on.
Thanks coxey61
coxey61 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 25th June 2007, 12:34   #4 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Exclamation Re: deedee1310 v Capital One

Can anyone advise?

Bryan Carter keep calling me. I really don't want to speak to them at the moment. However they were successful in obtaining a CCJ against me for this debt and even got a Warrant of Execution which I paid. This was all before my CAG days.

I received a letter from them in May stating that the debt for the judgement had been satisfied but that their client (Crap One) still reserved the right to pursue me for the outstanding balance (or words to that effect).

I have sent my Prelim letter to Crap One last week as you will know. The penalty charges that they levied against the account were four times my credit limit!!

Should I apply for a set aside due to the fact the CCJ obtained was for a debt for which 80% of it is for unlawful penalty charges?

I have been advised to do this for CapQuest by P.O.E.T see thread CapQuest CCJ and will do so by the end of this week.

As Bryan Carter have managed to get as far as the enforcement stage with me, I just want to know how to word my N244 to have the judgement set aside. I don't then trying to re-enforce the debt whilst I am disputing it.

All advice and help will be, as usual, greatly appreciated.

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 29th June 2007, 02:09   #5 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Question Re: deedee1310 v Capital One

I'm slightly baffled at Crap One.

I sent a CCA request to the Crap Ones on 11/6/07. On 16/6/07 I then sent a request to be repaid £910 with contractual interest at 34.9%.

Today I have received a letter thanking me for my recent enquiry, with an enclosure of Terms and Conditions. It is dated 24/6/07. I know that in the Preliminary letter under CPR Pre-Action Protocol 4.6(c) Terms and Conditions are requested, but these are supposed to be the ones in force at the time your account was opened (in my case 2001). This one is more recent.

Has anyone else experienced this?

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 3rd July 2007, 02:26   #6 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Default Re: deedee1310 v Capital One

bump
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 3rd July 2007, 10:28   #7 (permalink)
ukaviator
Site Team
 
ukaviator's Avatar
 


I am in: 10 Miles Final
Posts: 9,773
ukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritative
Default Re: deedee1310 v Capital One

I don't think their terms and conditions have changed since that time. The only thing i have seen, are the PPI terms and conditions, changed recently. I have a set of T&C's i will PM you with. See if they are the same.

Uk
ukaviator is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 3rd July 2007, 22:53   #8 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Question Re: deedee1310 v Capital One

Hi UKAviator.

Thank you for your PM. Yes these TCs match the ones that were sent to me.

I have another update to add to my thread. I have received a letter today from Cr*p One. They have made me an offer of £20-£12= £8 for each charge levied. Total offer £354 plus £30 for interest charged.

This is hilarious as my claim for charges alone is £910. I am also going for default and CCJ removal so this offer is not acceptable. I'm going to re-read some of the Crap One threads I read before starting my claim, namely Tanzarelli v Cap One... £ + default **WON** but would appreciate any advice. Should I reject the offer OUTRIGHT or should I accept it as PART SETTLEMENT and still claim for the rest?

Anyway I'm off to read and start formulating my rejection letter (if at all) but any comments/advice in the meantime would be appreciated.

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 4th July 2007, 10:31   #9 (permalink)
ukaviator
Site Team
 
ukaviator's Avatar
 


I am in: 10 Miles Final
Posts: 9,773
ukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritativeukaviator Authoritative
Default Re: deedee1310 v Capital One

Hi Deedee

This is the usual response most of us has seen. Rejection letter next.

Uk
ukaviator is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th July 2007, 06:04   #10 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Default Re: deedee1310 v Capital One

Well to update.

Today I sent a Combined Offer Rejection and LBA letter to the Cr*p Ones.

£354 for a £900 odd claim is ridiculous. Plus I am going for default and CCJ removal, so this isn't going to be entirely straight forward.

I have re-read Tanzarelli's thread as he had a default removed as part of his claim, so will be taking my cues from there. However any other input is more than welcome.

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th July 2007, 11:03   #11 (permalink)
kennythecelt
Platinum Account Customer
 
kennythecelt's Avatar
 


I am in: North of Watford
Posts: 3,187
kennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritativekennythecelt Authoritative
Default Re: deedee1310 v Capital One

Well deedee
you know my response,


you are in a win win situation. They are all in a changed climate and pondering. Get stuck in!! (given your family commitments)

There is never a better time!




Don't back down!! lolxx
kennythecelt is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th July 2007, 22:33   #12 (permalink)
doo
Platinum Account Customer
Default Re: deedee1310 v Capital One

Hi deedee, thought I would come and visit your thread. Both hubby and I both got our defaults removed and as you know cap one also removed my late markers so just keep at them, not sure about the CCJ though. Will follow your thread now.
doo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th July 2007, 22:40   #13 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Default Re: deedee1310 v Capital One

Thanks doo (I'm resisting the urge to make a rhyming couplet)

Any help and advice will be greatly appreciated.


deedee xx
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 6th July 2007, 17:23   #14 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Thumbs down Re: deedee1310 v Capital One

Well the Cr*p Ones strike again!

I have received the following in the post today

1. My signed application form (not CCA as requested) together with
2. terms and conditions which
3. The Crap Ones reckon forms my agreement.
4. A template of both the default notice and notice of default which
5. they reckon are identical to the letters that were sent to me and
6. screen prints of my account records confirming the dates the default notice and statements of default were issued.

They also had the cheek to state that I still owed them £440.11

Has anyone else received similar documents? I know some members have received their application forms and others the terms and conditions. I will photobucket all the above later.

deedee
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 8th July 2007, 17:17   #15 (permalink)
deedee1310
Gold Account Customer
 
deedee1310's Avatar
 


I am in: Brixton, South London
Posts: 611
deedee1310 Informativedeedee1310 Informativedeedee1310 Informative
Question Re: deedee1310 v Capital One

Just had a thought - well I'm thinking out loud so bear with me.
  1. Cr*p One obtained the CCJ against me for the sum of £256. The default balance showing on my credit file is £684.11. I have been through all the paperwork I have and the only thing I have with regards to this judgement is the N30 Judgement for Claimant, which they obtained in default, and bailiffs letters for enforcement of the judgement. They obtained this because I did not defend their claim (I didn’t get any paperwork). So like my Cr*Quest CCJ, this is another situation where I have not received the relevant paperwork.

2. Why did they claim for £256 if they defaulted me for more?

3. I am claiming for default and CCJ removal as part of my settlement. I have seen successful claims for removal of defaults and adverse credit markers but nothing on CCJ removals. Am I the first to go for this?

4. Bryan Carter applied for a Warrant of Execution to enforce the debt. I paid it this year. They sent me a letter in May 2007 stating that the judgement debt (£256) had been satisfied but that I still had an outstanding balance of £495.11 that needed to be cleared and that Cr*p One reserved the right to issue proceedings for the balance (I dare them) Does this mean that with regards to the judgement debt, there is nothing more they can do?

5. I have sent a CCA request and received the rubbish as highlighted in my last post (I will upload these docs soon). How can I use these to my advantage?

6. I will make an Subject Access Request as I really need to see ALL the information they have on me as I realise now that isn’t just about reclaiming unlawful penalty charges for me.

Sorry for going on. I’m trying to work out a plan off action as I sent my LBA a couple of days ago and have 14 days to decide how to proceed. Thank you all as usual.

deedee xx
deedee1310 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 9th July 2007, 01:07   #16 (permalink)
jshtr3
Gold Account Customer
 
jshtr3's Avatar
 


I am in: Shakey in the west
Posts: 713
jshtr3 Novitiate
Default Re: deedee1310 v Capital One

Hi dee dee
You're definitely not the first to go for removal of CCJ as I know I've read at least 2 threads where this has been tried. Unfortunately I can't remember where they were From what I do remember though it was very complicated and I have a vague recolection of reding info about it in the general debt forum. It may well have been something posted by seaside lady but i also may be wrong. Worth an ask though
Trev
jshtr3 is offline  
Digg this Post!