jaluka v barclays

[jaluka]

Hi i have started a seperate thread for my Barclays account.

I sent out my DPA on Tuesday and recieved a reply today as follows.

Had one for my account and my partner.

 

Dear ******

 

DATA PROTECTION ACT

 

we refer to your letter of **june, which was passed to this department for comment due to your request for certain information, relating to bank charges, under the terms of the data protection act ["the DPA"].

 

please be aware that the bank is not under an obligation to present information according to any particular format. Therefore your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you shortly without charge on this occasion. As the bank is providing the copy statements on a complimentary basis you payment is returned herewith.

 

 

As regards your mention of "manual intervention", the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold that information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical perposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

 

yours sincerely

 

peter townsend.

 

 

is this the expected letter and do i now just wait for my statements.

 

thanks

 

jaluka

[Michael Browne]

Yes, it's a standard response. Just wait for the statements.

Good Luck.

[jaluka]

Thanks for the quick reply Michael.