recieved acknowlegement of DPA request and informed they will be with me as soon as possible.

thanks for the reply gizmo, will update as letters are recieved. jaluka

Recieved a letter from barclaycard today: Dear Mr ****** Thank you for taking the time to contact us regarding the level of service recieved from barclaycard. I am sorry to learn of your dissatisfaction, as the provision of a high level of service is very important to barclaycard. Your correspondance is being dealt with and we aim to resolve this by **th july 2006. I want to reassure you that we are dealing with your complaint as quickly as possible, and will investigate all aspects fully. Should you have any immediate queries, please contact us on the above telephone number and i or one of my collegues will be happy to assist you. Please see the enclosed leaflet for further information on how we deal with complaints. yours sincerely K D Is this a standard reply as i didnt realise the DPA was a complaint, what action do i need to take now if any? regards Jaluka

Thanks for the quick reply Michael.

Hi i have started a seperate thread for my Barclays account. I sent out my DPA on Tuesday and recieved a reply today as follows. Had one for my account and my partner. Dear ****** DATA PROTECTION ACT we refer to your letter of **june, which was passed to this department for comment due to your request for certain information, relating to bank charges, under the terms of the data protection act ["the DPA"]. please be aware that the bank is not under an obligation to present information according to any particular format. Therefore your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you shortly without charge on this occasion. As the bank is providing the copy statements on a complimentary basis you payment is returned herewith. As regards your mention of "manual intervention", the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold that information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical perposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention. yours sincerely peter townsend. is this the expected letter and do i now just wait for my statements. thanks jaluka

Hi Guys Been sending out DPAs today and this is my last one, Marbles. will update when response in recieved. good luck everyone Jaluka

Hi Guys. thanks for the info to encourage me and others to make a stand for our rights. Sent my DPA off today. updates as they come in. How do you do that thing on the bottom of your post, e.g what action you are taking etc thanks jaluka

Hi Guys. Been reading through this site now for a few days, heavy going at times but also very interesting. It is good to actually find a way to take on massive companies that just create rules to line their pockets be them fair or not, i am by nature someone who seems to miss payments to credit cards on time :o i am a do it tomorrow person but get punished in the pocket by these guys. From today i am going to do it now Four DPA letters just been sent to Knutsford, two credit cards and two current accounts. Big thanks to you guys that have made this possible.