Thames Credit

[make them aktiv runners]

They have advised the last correspondence sent to you was in February 2003, and therefore the account is not statute barred.

Ask for their complaints procedure. You can then ask them to clarify exactly where the Limitation Act states contact to you. Last step to a great complaint to the FOS - bet they are regretting that statement already.

[make them aktiv runners]

Oh, and something else has just occured to me. Do DCA's come under the FOIA (Freedom Of Information Act)? I'm thinking of adding a demand to my complaint letter that they supply me with full records relating to the number of complaints they've received in the last X years, the number they've resolved, the number that have been escalated, and so on. I really want to put them to as much trouble and hassle as possible, just for the hell of it really...

 

Unfortunately no, they are not a public body, just a public nuisance.

[make them aktiv runners]

14 days is more than fair considering the speed at which their threats arrive. Unfortunately they get a full 8 weeks before the FOS can become involved. Just make sure your letter is clearly marked to be dealt with as an official complaint.