Friend v Natwest

[Foo]

Have helped my friend claim back his bank charges.

after the LBA was sent they replied with a letter stating that they will pay the amount asked for in full(£1200), with the letter was a slip that had to signed to agree with the payment being offered(as it was in full, it was accepted), so the slip was signed and sent.

 

Now a letter has arrived stating that they will not be making the payment as offered until the OFT case is dealt with.(im aware payments are on hold and banks are asking for STAY on all claims) but because they have already agreed to the payment and the slip was signed agreeing to it, where does my friend stand at present? also with letter was another slip asking him to sign it to 'agree to not be payed until the OFT case has ended'

 

ive told him not to sign the slip at the moment as he already agreed to the payment that was offered.it seems the bank are back-tracking in getting to agree to wait.

 

whats the best course of action for this situation?

 

in brief:

 

1.money offered

2.signed and sent agreement

3.they send further letter saying please sign and agree to not being payed til case has ended.

[ukaviator]

Hi Foo

 

That we have seen a few times recently. Maybe worth a call tomorrow asking them to honour the agreement, otherwise you will put in a complaint to the OFT. You should carry on and file the claim if you get no joy there. At least it will be in the system, although on hold.

[Michael Browne]

What if I have already been made an offer?

 

We will stand by any offer to settle a complaint or court claim that we have already made to our customers. If you have received an offer to settle from us, we will be writing to you again shortly. Our letter will explain that customers have two months to decide whether to refuse our offer and wait for the decision in the test case. If you do choose to refuse an offer, your complaint or claim will be held and recorded by us until there is a final decision in the "test case". We will then contact you again as soon as possible to finally resolve your complaint.

I have already accepted an offer from you. Will my claim be revisited?

 

If you have accepted a 'full and final settlement', we believe it unlikely you would be awarded a further sum even if the test case indicates a potentially larger amount. However, this does not preclude you from asking for repayment of any new charges incurred if the courts find they are unlawful.

 

The above is from Natwest's website. Write back with copies of their offer letter and demand that they honour their commitment as per their announcemnet