HELP ... new claim against capital one

[kibby]

HI, i have received all my bank charges back and am therefore starting on my credit cards. I got all my statements from capital one this morning but i cant find the prelim letter that i send to them?? Also what is the interest i can claim back?

[ukaviator]

Hello Kibby

 

Now you have your charges, you need to list them in a spreadsheet. If you are asking for Contractual Interest, then this should be asked for from the start. If your not asking for APR then just list the charges, date, amount, reason, and days passed, then ask for them back.

 

To work out your APR, on your monthly statement you should have below the transaction box, your current Purchase interest and cash advance interest. It will be some thing like:

 

Purchase Interest 1.897%

Cash Interest 1.976%

 

Add these 2 figures together to get an average and divide by 2, then type it into this calculator found here:

 

http://www.shweb.pwp.blueyonder. co...Sheet_v1.9.xls

 

Do not use the spreadsheet on here, as it's for bank charges only. The calculator is very accurate. If you don't have your APR or % figures, call them asking what it currently is.

 

When you have your APR, type this into your spreadsheet on each charge. It is not uncommen for people to have an APR of 34%...

 

The Prelim Letter can be found here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

Hope this helps

 

Ukaviator

[kibby]

Thanks for ur help. I'll get it all done and in the post for monday, Cant wait to get my money back lol. Have u won any claims urself?

[ukaviator]

Yes i have, and helped hundreds more get their charges back. Remember the spreadsheet on the link is for bank charges only, just use the very accurate calculator for your APR to insert into the spreadsheet, which can be found in the links below.

 

Uk

[kibby]

I received a reply from capital one yesterday and as a gesture of goodwill they offered me £96. I am now just about to send off my LBA. Wish me luck. If they ignore this then what do i do then?? I got my charges from the bank but is it a different process with a credit card?? How do i lodge my claim etc?

[ukaviator]

Yes send off your LBA. You have two ways of getting this back, try the court using an N1 form or go the Ombudsman route. The Ombudsman are not doing bank charges claims at the moment, but they are doing Credit card claims. If you do go the Ombudsman route, there is a claim form for you to fill in and print off. Send it to them with copies of your statements and all correspondance, and they will investigate your complaint. The link to the complaint form is here.

 

our complaints procedure and how to complain

 

Uk

[kibby]

Just received my LBA saying that i will def not be getting any more money from them. When filing my claim with the court do i just do the exact same thing i did when filing a claim against the Banks??? What address do i use for capital one?? I am a bit confused because I am in Northern Ireland and capital one are in mainland UK. How does this work if i file a claim in my own courthouse??? Any help is much appreciated.

 

KB

[ukaviator]

Hi Kibby

 

Use the N1 form when you file, so that you can get all of the POC on the form. What address do you have for Capital One?

[WendyB]

I used

Capital One Services Inc

Trent House

Station Street

Nottingham

NG2 3HX

 

Not sure if it makes a difference that you're not on the mainland, you're still classed as UK aren't you. Just ring up your local court and check. If its different they'll tell you.

[kibby]

Thanks i will use that address, i used the nottingham address for posting my other letters. Just a bit baffled, what is the N1 form???

[ukaviator]

Hi Kibby

 

Have a read here:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

There is a link to the N1 form there also. It is the official form for filing your claim with the court.

 

Uk

[WendyB]

Just a quick one. Although I used the above address on my claim, when I filed claim for my OH the other day the court queried it, so I amended it to Capital One Bank Europe plc, same address.