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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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dw vs lloyds ***WON***


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just remembered - when/if it comes negotiating settlement with lloyds, can i claim the £120 court fee on top of the full amount I am claiming in my schedule of charges

 

I was reading mjanet's thread in which she says the court fees were part of the claim she made. I am not sure I have included the £120 as part of my claim - is it too late?

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Its a recoverable cost which will automatically be included in any settlement.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 4 weeks later...

I won!

 

got a letter from sechiari today offering full amount i am owed (their first offer) for £3,600 but with the usual conditions:

 

'full and final settlement' - they can ghet stuffed on this as they have charged me since i filed my claim and i want the freedom to sue them for any charges they bring against me unlawfully in the future.

 

'confidentiality' - not too fussed about this

 

'keep account in credit/ no more charges incurred' - they can get stuffed. their charges are unlawful

 

'account review at nearest branch' - not fussed.

 

will be checking mjanet's thread for some choice wording to put into my reply.

 

my thanks to all whove helped me so far and to the founders of this website.

 

now to claim back my charges on my joint account!

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Here's one example:

 

Date

Dear Whoever

Ref: Your Offer of Settlement

 

Account: xxxxxxxx

Sort Code xx-xx-xx

Claim No: XXXXX in XXXX County Court

 

I acknowledge receipt of your letter date xx/xx/xx and your settlement offer of £XXX

 

I accept your offer as full and final settlement only for this claim of bank charges

 

I accept this offer without prejudice and I reserve the right to make any further claims should you apply future charges that may be considered unlawful under common law or in violation of the Unfair Terms in Consumer Contracts Regulations 1999 or Unfair Contract Terms Act 1977.

 

I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim.

 

I am also not prepared to agree to any confidentially clauses you try to impose, unless of course your client wishes to make an offer of due consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

I trust that you will find this arrangement acceptable.

 

Yours Sincerely

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thanks Michael - what do you recommend is due consideration for keeping confidential? £400 ??

.....consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

This figure is your claim figure, not a confidentiality figure.

 

 

Michael, to your knowledge has anyone been successful in securing further consideration for entering into the confidentiality clause?

No. But then if it's ever happened I wouldn't, would I?

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i know that in employment law, eg when people get paid a lump sum to leave their jobs 'quickly', it is common for the employer to pay a sum of money in return for the employee keeping shtum. i think it is worth a try, if they dont agree to it then i wont agree to the condition.

 

also, is the settlement figure subject to tax?

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Hi DS

Your point is correct, if confidentialty has not been agreed to within the terms of the settlement, then you are entitled to fresh consideration in return for obligation of keeping 'stchum'. You can ask, and they can say no

 

Regards

 

Paula

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  • 3 weeks later...

sent my rejection of offer letter back to them on 8 Jan registered post.

 

court case is on feb 13th.

 

is this their tctics to wait until last hour and then finally settle or is it worth me giving them a nudge?

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Have you filed and served your court bundle? I presume you have. On the deadline, if/when you haven't heard anything, see the sticky thread at the top of the LTSB forum.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 2 weeks later...

Don't worry, the chances are the money will just suddenly appear in your account before Tuesday. In some cases they leave it right untill the day of the hearing! Obviously you must prepare as if your going on Tuesday to put your case to the judge, but in all likelyhood they'll pay at the last minute.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 1 month later...

Excellent news, well done!!!:D

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 2 weeks later...

hi

 

i have gone after lloyds tsb for the charges on my joint a/c.

 

i went thru usual stages, filed my claim at court for £452.62 plus £50 court fee.

 

lloyds wrote to me saying they had transferred an 'ex gratia' payment into my account of £395 into my joint account.

 

i replied to them acknowledging receipt but stating that i would not drop the claim until the full amount of my claim was paid to me.

 

thay have since filed a defence.

 

i have spoken to their sols and asked them to save time and costs and pay the balance into my a/c and i will drop proceedings, but they say i should inform the court of the ex gratia payment and the balance of the sum i am claiming.

 

is this correct - seems like total time wasting by the bank as we both know the result.

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