iqor recoveryfor cabot - idiots

[cerberusalert]

You don't have to do anything now you've sent the 'in dispute' letter. The ball's in their court now.

 

Don't worry about the £1, you've plenty of evidence to show what it was for.

[Gotta_Lite_Mac]

thanks ....

 

I'll leave an update once i hear from them next.

 

Steve

[Vixen1971]

I too have had a run in with IQOR because of EBAY for £17.25. IQOR are, rude and obnoxious and must have trained their staff at rude school. Repeated telephone calls between 7-9 calls per day, each one i tried to explain that ebay had not resolved a dispute hence , the reason I had not paid the money. I asked them to refrain from calling me so much, and take me off their computer system, they refused. in the end I paid the £17.25 but now they are calling me for an extra £8.00 administration fee !!!! Please can everyone call trading standards and get an action listed against them ! I have done this and they are addressing the issue. Trading Standards telephone number is 0845 404 0506, they will give you a case reference number. These people have to be stopped! They are bullies.

[slotdog]

have had prob with them consumer direct wiped 65 charges iqor say they haven't, have had emails form first premium which is consumer direct saying they have told iqor to wipe it when call IQOR a welsh bloke answered and told me to stop talking how rude well i gave him what for any way,when was explaining and when i spoke to a women said well one of you are lying she went bla bla i don't have to listen i said i right then let consumer sort it and hung up they are t@ssers and should be shut down every time i call them they argue with me and they charged me 2.50 for making a payment with direct debit card what a rip off beware this company or take them to court you will win as i did they rip off why do people employ them ?

staurt knock cheif exec of eos used to work for this lot. The tried to get money out of me last year now I am going to make a claim on eos and the 'creditor' ebay inc have your heard of them ?

[MorganaNK]

I was dealing with them... missed a payment and got the "red ink treatment"... sent them a CCA request (wasn't for ebay) and heard nothing... sent in dispute letter and got a reply saying that they wouldn't be responding as my account has been closed and returned to the originator! Hope they enjoy spending my £1!!!

[sonnetpat]

Saturday23rd Oct 2010 approx. 8.47am (1471= 08451550456) 01772 832 182

 

I received a phone call while I was still in bed from a woman asked for me by name saying she “had been asked by ebay to contact her” She introduced herself to me by saying that she worked for IQOR Debt Collecting Agency. She said she had been asked by ebay to recover a debt owed to them by me.

 

I said what debt, I don’t have any debt.

 

She said you have been sent invoices many times by ebay and have not settled the required amount and I have been asked to get this settled immediately as it is already incurring admin. fees.

 

I repeated that I don’t have any debt and I have not been contacted by ebay how much are you talking about.

 

She stated a figure of around £170 or £179. but as I was in bed I couldn’t write this down.

 

She then added more fees of £24 to go on top.

 

She asked for my address, post code, house number, d.o.b. and username on ebay. and I gave them to her

 

I said so how long are you saying this debt has been building up.

 

She said well on 21st July 2010 you were told by ebay that you owed £71.94. and again in April and it’s been building up since then. It needs to be settled now.

 

I said I have no idea what you are talking about and I don’t know who you are.

I said I know nothing about this and anyway, if there was a problem I would have heard from Paypal as ebay fees are paid by standing order from them.

 

She said not necessarily, this could have been caused by any little thing somewhere such as a credit card not being updated.

 

I said everything is in order and I do not owe ebay any money. But I will log on and sort it out.

 

She said you won’t be able to log on because you have been suspended.

 

I said that I was unwilling to give her my card details so how could this be resolved if I couldn’t log on to ebay.

 

She said “the only other way is for you to see a solicitor and take it to court, but by then more fees will have mounted up. If you settle it now I can get you up and running on ebay straight away”.

 

I paid by the only card I have which is a debit card. £200.12. She gave me a ref. no. and an authorisation no.

 

I asked for her name and contact details which she gave me. The number being: 01772 832 182

 

 

I immediately logged on to ebay and checked my account. I had not been in debt and my invoices for the past months are as follows:

 

Oct £0.00

July no invoice issued

May £0.00

April £1.60

 

 

I rang my bank and they put a stop on my account but the money had already gone through.

 

 

I rang the person back at IQOR and told her that my ebay account had been in order and she should never have asked for money from me. She said there was nothing she could do about it. It would be down to ebay to sort any problems out.

 

 

I then rang ebay and they confirmed that they employ IQOR to collect debts.

I went through all the details of the call from IQOR.

 

She (ebay) said that my account was in order and I had never had any debt with them and I had not been suspended.

She also said that they had not sent instructions to IQOR to collect a debt from me and that they had not passed my details to them.

 

I said how did they know my name and number.

 

She said it sounds fraudulent and that she would speak to her manager.

She did this and then put me through to him.

 

I went through it all again and he agreed that I have not owed them money.

I asked if it was their practice to sell debts on and he said no they didn’t do that.

He said my details had never been passed to IQOR and he thought this could be fraudulent and he would be taking the case further and would ring me on Mon 24th or Tue 25th Oct.

 

I rang IQOR and was told that the lady was on the phone and would ring me back.

 

After 30mins I rang again.

 

I was told she was on the phone and would ring me back.

 

I said no it’s ok, she had already promised to do that and hadn’t so I would just leave a message.

I said to tell her that I was ringing because I had spoken to ebay and they had confirmed that I had had no debt and was never suspended and so I would now be making a formal complaint to the police and trading standards, and that I was ringing to ask if there was any further comment that she wanted to make before I did this.

 

The lady asked me to hold and she would speak to the original lady.

 

I could hear the conversation that they then had and heard the lady refer to me as a “lying bitch”.

 

When the lady came back to the phone I told her what I had overheard and that I didn’t need her to call me back as I would leave it with the police to handle.

 

She said oh she will call you back, “She wasn’t talking about you she was talking about someone else”.

 

Approx: 15mins later I had a call from a man at IQOR. He said he was from ebay.

 

He said he was ringing to help and hoped he could sort out the confusion.

 

I recognised the noise in the background and asked if he was from IQOR and he said yes.

 

I said there is no confusion. I never owed ebay any money, they never asked you to collect money from me and I have never been suspended from ebay.

 

He asked the security questions again and asked if I had another email address

 

I said no. Are you saying that the email address is wrong then.

 

He said it starts the same but ends differently.

 

I said so why did the lady continue to demand payment. Why didn’t she go back to check with ebay.

 

He said that they just act upon the instructions given to them by ebay.

He said I need you to give me the name of the man at ebay who has now agreed that ebay have made a mistake.

 

I said no one at ebay has said they have made a mistake. Ebay says that you have never been given any information about me and you have never been told to recover a debt from me.

 

He said what is your username on ebay.

 

I said don’t you already know that if you say I owed money.

 

He said no, they don’t give us that information.

 

I told him my username.

 

He said when you set it all up years ago did you use another email address and another username.

 

I said no. There was one used by my husband but nothing to do with me.

 

He asked what the username was and I told him. He said no, it’s not that.

 

I suggested another email address that I haven’t used for years and he said no, it’s not that.

 

He said well they are different. I think I can see what’s happened, someone has stolen your identity.

 

I said so if the details are different to what I gave you in the first place, why did you take my money.

 

He said that they just act upon the instructions given to them by ebay.

He asked if my family or friends used my account and I said no.

 

He said to get this money back in your account I need you to report the case to the police and get a case number. Then ring me with the information and I can put the money back into your bank account immediately. I need the man’s name that you spoke to at ebay, I will contact him. You needn’t speak to him again, I would like you and I to sort this out amongst ourselves.

He said if you could do this and ring back by 1pm and I will put the money straight into your account. (it was now 12.15pm)

 

I asked him for his name and contact number.

 

He gave this to me but said to ring on Monday with the case number. He said I could then speak to

Tracey Curzon who is IQOR’s Manager for Ebay.

 

I have just been to report this to the police and was told that as yet there has been no crime and that it is a mistake that needs to be sorted between ebay and IQOR. I was told that if I do not get my money back then I could take it to court and would need to prove that it wasn't my debt in the first place.

But no case - no case number to give to IQOR.

 

I wonder if IQOR know that this is the response to expect from the police.

 

The info on here is very useful but hindsight is a wonderful thing.

I had written down everything that had been said and had a full report for the police which was to no avail.

IQOR can carry on with this sort of thing and it's not considered a crime.

 

I would just add - I'm a pensioner!!

Edited October 24, 2010 by sonnetpat

[Guest Cartaphilus]

Pity you didn't come here before doing all of that.

She (ebay) said that my account was in order and I had never had any debt with them and I had not been suspended.

If your account had been suspended it would indicate that on your user profile and when you logged into your account online and by any emails sent to you from Ebay stating that. To me, there is more going on which is unclear.

 

I wonder if IQOR know that this is the response to expect from the police.

 

Shouldn't think so, they appear to employ people who are ... One step down from primordial soup.

Edited October 24, 2010 by Cartaphilus

[andydd]

Yep..A pity you didnt indeed come here or any consumer site before paying Iqor. Igor and other DCA's have no powers, they can only ask you for money, paying them was a bit of a mistake, in any event you should never gkve you card details over the phone to someone WHO HAS PHONED YOU UP, after all you have no proof that they are who they say they are !

 

As you say hindsight is a wondeful thing, now if you indded do not owe Ebay any money then it does sound like there has been some sort of fraud so report it to Ebay, The Police, your bank and to Iqor, ask them to refund the money imediatley as you are certain they you DO NOT owe Ebay or Iqor. I do not think it is legal for Iqor to add to the original Ebay debt even if you did genuinely owe it.

 

Andy

[sonnetpat]

Yep..A pity you didnt indeed come here or any consumer site before paying Iqor. Igor and other DCA's have no powers, they can only ask you for money, paying them was a bit of a mistake, in any event you should never gkve you card details over the phone to someone WHO HAS PHONED YOU UP, after all you have no proof that they are who they say they are !

 

As you say hindsight is a wondeful thing, now if you indded do not owe Ebay any money then it does sound like there has been some sort of fraud so report it to Ebay, The Police, your bank and to Iqor, ask them to refund the money imediatley as you are certain they you DO NOT owe Ebay or Iqor. I do not think it is legal for Iqor to add to the original Ebay debt even if you did genuinely owe it.

 

Andy

 

Thanks Andy. Yes I have done all of what you suggest. My bank has reimbursed my account even though I used a debit card, and their fraud dept is chasing iqor. The police are not interested, said it's a civil matter for me to take to a solicitor.

[sonnetpat]

Thanks Andy. Yes I have done all of what you suggest. My bank has reimbursed my account even though I used a debit card, and their fraud dept is chasing iqor. The police are not interested, said it's a civil matter for me to take to a solicitor.

 

So the latest on this distressing situation: This evening I got a phone call from ebay who are now saying that I have two accounts with them and that the £200 was owed on my second account. I told him that I have only one account and have had no debt. He gave me the 2nd username which I have never heard of. He said my email address and home address where the same for this 2nd account. I asked is it acceptable to employ a debt collecting agent to ring up and ask for money and he said yes. I said don't you write first and say you are owed money. He said yes we write.

So why haven't I had letters or emails supporting this claim. How do they have my details against somebody elses username. If this person has a paypal account does that have my name and address?

I think there is something fraudulent going on here and ebay are now covering up something.

[Guest Cartaphilus]

Hello, again.

 

I think there is something fraudulent going on here and ebay are now covering up something.

paypal

account does that have my name and address?

I think there is something fraudulent going on here and ebay are now covering up something.

 

Wish you luck with that. One thing I am puzzled with, though, why didn't you check - as most people would I think being phoned up early one Saturday morning by a total stranger saying you owed money - and not check your online Ebay account?

[MrJoe2k10]

how do you know it was Ebay that called you again?

 

explain the convo please I have a simlilar situation, will post it on here in a bit.

[Guest Cartaphilus]

Good grief, you as well.

[Guest Cartaphilus]

Come on, lost for words?

[Guest Cartaphilus]

Igor are something I'd flush down the toilet.

 

how do you know it was

ebay

that called you again?

 

It was Iqor.

[MrJoe2k10]

These people are conning innocent people and being aggresive while doing it, I would not appreciate them calling my nan to do the same.

 

I first got a text message 3/4 days ago which said something like:

 

"Please call Iqor on 08451550456 regarding an urgent business matter. or text and quote this reference XXXXXXXXX"

 

I did not call the number or send a text. Instead I type the name into google along with the word [problem].

I quickly found that there is definitely something wrong here and that it is a [problem] so I ignore it.

 

1 or 2 hours later I get a call on my landline and this is how the convo went...

 

Me: Hello

 

Iqor: This is Jackie calling on behalf of Ebay is it possible to speak to Mr ******.

 

Me: Yes thats me (I have a ebay account so was not suspicious so I said yes.

 

Iqor: Please can you confirm the first line of address and postcode?

 

Me: Gave the 1st line and postcode.

 

Iqor: Can you confirm your date of birth please?

 

Me: Err well, actually where are are you calling from again?

 

Iqor: I am calling from Iqor on behalf of Ebay regarding and outstanding invoice (Iqor? this is who text me).

 

Me: I do not have a outstanding Invoice (I do but want to have some fun)

 

Iqor: Your Ebay account is currently suspended and you have a invoice outstanding for £43.75.

 

Me: No I don't (I did not say this bit.. The invoice has never been £43.75, it was £35.75, I have since found out that it could be a 8 quid admin fee. However I did pay 15 quid of it a 3/4 days prior to these idiots calling me which makes the outstanding amount £20.75)

 

Iqor: Why do you deny that you owe Ebay this money Mr XXXX.

 

Me: Because I don't?

 

Iqor: something like: we know you do

 

Me: I know its a [problem]

 

Iqor: I am sorry Mr XXXX what was that

 

Me: I know its a [problem]

 

Iqor: what makes you say that Mr XXXX.

 

Me: Google?

 

Iqor: We know you owe Ebay this money Mr XXXX, your account is currently suspended and you have feedback score of 172.

 

Me: Anyone can find out my feedback score and if my account is suspended (it is suspended, I dunno where they get their info from though along with all my contact details)

 

Iqor: Why do you deny you owe ebay this money Mr XXXX?

 

Me: Listen, when we started this conversation you asked me 3 data protection questions, I only answered 1 of them. I did not give you my date of birth and you have disclosed the invoice amount and possibly other delicate information, this would be breaching Data protection and anyway you have got my invoice amount completely wrong.

 

I know this is a [problem]!

 

Iqor: Ok Mr XXXX I will terminate the call, thanks.

 

This lady had a split personality, she seemed to switch from passive to aggressive to passive again.

Absolutely disgusting behaviour from these people.

 

My advice all potential victims is this, as I have read else where...

 

If you a company money you can pay that company its as simply as that. When someone calls you, ask where from and look out for the quickly muttered words (on behalf of).

I have logged into my ebay account today and paid my fees due to a second call I recieved today which I will transcribe below, while I was paying the fees I emailed Ebay to ask if they had referred my account to Iqor, I am awaiting a response. The invoice amount was no where near what Iqor were quoting.

 

The call I got today was from a man whos name I did not manage to take down but here is how the call went:

 

I have recieved 2 missed calls on the mobile in the last 2 days from the same number.

 

My partner answered the landline today and I was sitting right next to her.

 

She answered the phone and smiled and passed me the phone, I smiled back because I knew it was them, time for more fun.

 

Iqor: Is that Mr XXXX?

 

Me: Yes:

 

Iqor: its Joe Bloggs callin on behalf of Ebay can you confirm the first line of your address and postcode.

 

Me: No (In a really strange cant be bothered tone)

 

Iqor: Sorry?

 

Me: Nooo (in a reeally strange cont be bothered tone)

 

Iqor: I need to confirm I am speaking to the right person, please confirm the first line of your address and postcode.

 

Me: Noooo (in a really strange cant be bothered tone)

 

Iqor: Can I ask why?

 

Me: Noooo (in a really strange cant be bothered tone)

 

Iqor: It is quite a serious matter Mr XXXX

 

Me: whats it about?

 

Iqor: I cannot confirm this at this stage I need to confirm you are the right person.

 

Me: I just told you its me?

 

Me: Where are you calling from?

 

Iqor: Preston

 

Me: No which company are you calling from?

 

Iqor: I cannot disclose that information at this stage.

 

I Sniggered laughed and said good bye then hung up!!!

 

They phone me asking to confirm my details and cannot tell me where they are calling from?

That is one of the basics of DPA!!!

 

 

Call terminated!

 

What a bunch of muppets lol !!!!

 

My advice to Iqor is this...

 

If you are a reputable company that really are working on behalf of Ebay then you need to realise that we are indeed customers of Ebay that you are messing with. You say that it is not about customer service and that the matter is serious. It is about customer service, if you want to collect money then you need to go about it a little more politely and learn about data protection and how to use it properly.

 

If I get a email back from Ebay saying that they did pass my details to this disgusting company then I will let you all know and I will close my Ebay account and advise everyone else to do the same!

 

I would also like to say that I think these websites which inform innocent people of this terrible behaviour are a god send. I will also suggest to all my friends that they post their experience as I believe it helps innocent people protect themselves and prepare for things like this.

 

I could go on and on trust!

 

 

I posted all of the above on anothe site earlier, I now believe that there is more to this.

I think that identities could be being stolen and I believe we all need to get together and work out how these guys have got our details etc because we no that the companies they say they represent did not instruct them.

 

By analysing things that we have all done over the past few years we may be able to work it out.

 

Any suspicious activity experienced over the last couple of years?

What sites have we all signed up for, has one of them sold our details to these people?

Ever had your ebay or email account hijacked?

Suspicious home network/computer acticity? been hacked recently?

What connections do we all have?

 

Personally I experience various issues, I am signed up with various websites and my ebay account was hacked and recovered/rescued by me, I manage to get it back but that was over year ago. my sons xbox live account was hacked recently and i get keep getting windows Password reset emails, it is as if someone is trying hijack my live account etc. I just ignore them as I figure that its either dodgy or someone is getting their windows live account detais wrong.

Edited October 26, 2010 by MrJoe2k10

[Guest Cartaphilus]

Please call Iqor on 08451550456

 

Thinking of sending them an Christmas Card, as I know exactly where their offices are. I will charge £500 per card.

[Guest Cartaphilus]

email account hijacked?

Yes, but in my case I know the name of the person who did it. So do the police BTW, unfortunately for that person.

[Guest Cartaphilus]

Iqor: Preston

Winkley Square to be exact.

 

Because you know what, I have nothing to lose now. But everything to gain.

[MrJoe2k10]

I have been reading that they have a 01772 telephone number which I believe is actually Salisbury?

 

slowly piecing things together here

[Guest Cartaphilus]

Well, okay, but I don't know what map you have looked that up on. Salisbury? Okay.

 

[MrJoe2k10]

lol i typed 01722 in google what a idiot lol

[MrJoe2k10]

i mean i am a idiot got the area code wrong lol

[Guest Cartaphilus]

Yeah. But thing is, Iqor DOES hang out in Preston so, erm, there you go. Which begins with an 01772 prefix, it's done so for rather a long time now. As to Salisbury, not a clue but that's news to me.

[MrJoe2k10]

ok well anyways these people need sorting out