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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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Akerman v Lloyds TSB **Full Settlement offered **


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which address of the bank do I put on when issuing a claim- branch add or head office?

 

thanks

 

Hi seankelly,

 

It's best for all if you post in your own thread.

 

closey is entirely correct, any registered address of Lloyds TSB Bank plc is OK. Just for interest, I sent ALL of my correspondence via the manager in my branch so he, as the person who knows most about my account history, could act as the hub or point of contact to take in all my correspondence with the Bank.

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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  • 4 weeks later...
  • Replies 64
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A rather belated congratulations topgeeza :)

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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  • 1 month later...

D.s. wilson hi be prepared to go all the way even to preparing for court .Sechiarris were abrupt,in some letters damn right frightening.Go all the way and you may get your money back before court i did on the 11th hour.

john r

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if you have a look in our threads..i.e me and molly's you'll see that they are being more than sadistic right now...wanting the month of Ocober to negotiate settlement but the courts telling me that the court date is likely to be late November and then even telling Molly that it's likely to be Jan 07.......what the hell are Lloyds playing at ?

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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Lloyds are being rediculous at the minute, failing to meet DPA deadlines then defending actions to make them comply, even entering a counterclaim.

 

Ah well the court date is January 3rd so i wont hold my breath

 

 

J

You may think that but . . ......

____________________________________

Total repaid to date £1947.58

 

Lloyds Currrent a/c £745.27

Moneyclaim filed 17th June

Defence and AQ 25th July. Case struck out 11 Aug

reinstated and hearing 15th Jan 2007

 

Lloyds loan a/c D A request expired 19th June

Proceedings under S7 Data Protection Act issued 29th June defence and counterclaim 27 July

Hearing Jan 3 2007

Listed final hearing April 2007-

Judge declared an interest and disqualified himself

new date to be set

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Lloyds are rediculous but i think with me they "found"the missing letter and recieved the fax,found that if they went to court they,d have egg on their face and settled up at the very last minute 3.0pm day before court.....

 

I think Lloyds are the nastiess ones stick to your guns and timescales youl get satisfaction...

john r

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Lots of people have kelticmad - try looking in the Capital One forum :)

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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  • 4 months later...

Hi

I've never posted anything on this site before so here goes.

 

Had overdraft of £200, unfortunatley I was within £4 or so of going over, before m wage went in, the bank then recieved a DD which would have put me over the £200 limit.

 

Because there was insuficent funds available, (as they put it) they then charged me £36, which put me over the overdraft limit, because I was over the overdraft limit they made another charge.

 

To cut a very long story short the charges added up to over £100 for this, and up to dat they have continued to charge this account and to date the current charges stand at £604, needless to say this account has remained inactive and no money has been paid into it for over 2 years, I do get the odd letter but they are filed for future threatened court action which they don't seem too willing to carry out, I wonder why, ha !!!

 

Paul:eek:

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Hi

First time on here, had a £200 overdraft with TSB, got to within £4 or so of limit then DD went in so not enough in to cover, got charged £36 for"insuficent funds" then because I was over overdraft they then charged me again, the two totaling over £100.

 

To date the total charges they have applied amount to £603, needless to say the account is dead and unused.

 

They keep threatening me with court action and have done for nearly two years but nothing recieved as yet, I wonder why (snigger snigger).

 

 

Regards

 

Paul Stretch

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  • 2 weeks later...

Yes.Complete the claimonline.Lloyds will never appear at the Court.It happened to me.They make you work, complete all the forms, prepare the bundles and never show up.The judge will serve them on the spot.It took me ten minutes excatly.The judge seemed to be really pissed off with them for the waste of time.

good luck

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