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    • You will probably get a couple more reminders followed by further demands fro unregulated debt collectors with even increasing amounts to pay. They are all designed to scare you into paying.  Don't. It's a scam site and they do not know who was driving and they know the keeper is not liable to pay the PCN. Also the shop was closed so they have no legitimate interest in keeping the car park clear. So to charge £100 is a penalty as there is no legitimate interest which means that the case would be thrown out if it went to Court.  Keep your money in your wallet and be prepared to ignore all their letters and threats. Doubtful they would go to Court since a lot more people would not pay when they heard  MET lost in Court. However they may just send you a Letter of Claim to test your resolve.  If yoy get one of those, come back to us and we will advise a snotty letter to send them.  You probably already have, but take a look through some of our past Met PCNs to see how they are doing.
    • Hello, been a while since I posted on here, really hoping for the same support an advice I received last time :-) Long, long story for us, but basically through bad choices, bad luck and bad advice ended up in an IVA in 2016. The accounts involved all defaulted, to be expected. In 2018, I got contacted by an 'independent advisor' advising me that I shouldn't be in an IVA, that it wasn't the solution for our circumstances and that they would guide us through the process of leaving the IVA and finding a better solution. I feel very stupid for taking this persons advice, and feel they prey on vulnerable people for their own financial gain (it ended with us paying our IVA monthly contribution to them)-long and short of it our IVA failed in 2018. At the same time the IVA failed we also had our shared ownership property voluntarily repossessed (to say this was an incredibly stressful time would be an understatement!) When we moved to our new (rented) property in August 2018, I was aware that creditors would start contacting us from the IVA failure. I got advice from another help website and started sending off SARs and CCAs request letters. I was advised not to bury my head and update our address etc and tackle each company as they came along. Initially there was quite a lot of correspondence, and I still get a daily missed call from PRA group (and the occasional letter from them), but not much else. However, yesterday i had a letter through from Lowell (and one from Capital One) advising that they had bought my debt and would like to speak with me regarding the account. There will be several.of these through our door i suspect, as we did have several accounts with Capital One. Capital One have written to us with regular statements over the last 5 years, and my last communication with them was to advise of of our new address (June 2019), I also note that all of these accounts received a small payment in Jan2019 (i'm assuming the funds from the failed IVA pot). Really sorry for the long long post, but just thought id give (some of) the background for context.... I guess my question at the moment is.....how do I respond to Lowell...do I wait for the inevitable other letters to arrive then deal with them all together or individually...? Do I send them a CCA?  Many thanks
    • hi all just got the reminder letter, I have attached it and also the 2nd side of the original 1st pcn (i just saw the edit above) Look forward to your advice Thanks   PCN final reminder.pdf pcn original side 2.pdf
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breaks at work refused


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Does any one know if this is legal .My wife works full time for a well known cinema and has just been given a printed memo along with other staff saying that you cannot take your allotted break without asking permission from the team leader who can refuse if she thinks it is too busy .This surely cant be right :evil: can anyone shed some light on this ....some days her shift is from 10am till 10:30pm...and she`s just had a text from a mate at work saying a staff member has just been refused a break ...this is ridiculous....

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Guest ArthurP

Your wife should check her employment contract regarding breaks.

 

I'd guess her employers have already inserted the clause that it is up to them when she takes it-so long as it is within the first six hours.

 

Be careful of kicking up a stink. If she gets an hours paid break they may cut it to just 20 mins which is the minimum required.

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Nannamoon1 ...until this memo that was handed out today, the staff all used to work around each other ( one would cover the other while they went for a break and vice versa ) but now the manager has been told to cut wages bill there arnt enough staff to cover the shifts properly ,so if it gets really busy you may not get a break at all ( breaks used to be for 20mins every 4 and a half hrs ) we know about the 20mins minimum for every 6hrs. But can they legally make you work for a whole shift with maybe loosing your break because it was too busy for you to have one. :-?

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Guest ArthurP

I believe the answer is that your wife must have a 20 minute break by law if she works 6 hours or more (not 4:30 hrs) but her employers could even be allowed to not pay for that 20 mins if they were so inclined.

 

So, no, they can't make her work all shift (if it is 6hrs+) without a break if she wants to take one but they can tell her when to take it (within 6hrs) and not pay for it.

 

What is the total time of her breaks per shift now? What is her normal shift? Is it nightime? And are they paid?

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Also the break can't be at the begining or end of the shift, if the company wants to try and pull a fast one. It doesn't matter how busy it is during the day, even if its just her on. She is entitled to a break

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Also the break can't be at the begining or end of the shift, if the company wants to try and pull a fast one. It doesn't matter how busy it is during the day, even if its just her on. She is entitled to a break

 

But it can be 5 minutes into the shift, or timed so that the break ends 5 minutes before the end of the shift

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Guest weegirl

Does she have a contract? This should have some guidelines about the breaks ie whether they are paid or unpaid. If it states information about breaks, ie when they can be taken and if they have been paid, they cannot just change this without negotiation and agreement from the staff, who will then sign an amended contract before the changes can take place. The standard in most places is that they are paid for a short teabreak, and get an unpaid lunch break.

 

I used to work in the tourist industry, and remember then that staff in this industry could be exempt under these rules, this was quite some time ago though and things have drastically changed since then. Unfortunately the ACAS website doesn't elaborate on what alternative, if any, is available for staff in this position. It quotes:

 

 

"Rest breaks

 

An adult worker is entitled to a rest break where the working day is more than six hours. The details of the rest break are to be set out in any collective or workforce agreement which applies. If no such agreement applies the rest break should be an uninterrupted period of not less than 20 minutes which the worker is entitled to spend away from the work station – and not at the end of the shift.

A young worker is entitled to a rest break of at least 30 minutes where their daily working time is more than four and a half hours. If possible this should be spent away from the work station."

 

"Exceptions

 

The application of certain regulations may be excluded or modified by a collective or workforce agreement. In addition certain categories of workers are excluded from all or particular regulations including those:

  • who may be subject to a foreseeable surge of activity such as in agriculture, tourism and postal services
  • affected by an unusual and unforeseeable occurrence beyond the employer's control, exceptional events or an accident or risk of accident"

The DirectGov site backs this up, and also states:

 

"Instead of getting normal breaks, you're entitled to 'compensatory rest', which is rest taken later, ideally during the same or following working day. The principle is that everyone gets 90 hours rest a week on average, although some rest may come slightly later than normal."

 

There are other exceptions along with this, but your wife's position could be argued that it is in the hospitality industry. Employment legislation is a minefield and you really would need to get the advice of a good solicitor who specialises in such matters to translate it for you.

 

Like I said though, if it already states in your wife's contract that she is entitled to these breaks, they cannot, by law, just change them without written consent from the staff. Even if no contract exists, there is a term "standard custom and practice", meaning that if the staff have been covering each other all along, this is the terms for breaks even though they haven't been written down.

 

I won a grevience in an old job over flexi-time on this point. All staff worked flexi for 18 months, and suddenly the manager decided she wanted all staff in at a certain time, just because her kids had started school and she decided it would suit her to get to work in time. I argued she couldn't do it, she referred me to my contract that had my set hours down. I raised a grevience under this point and won. The **** really hit the fan though, I had one hell of a fight and a bad atmosphere for a time.

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