Help ... What do I do now ?

[dwm1971]

Can anyone advise me ?

I requested my statements (enclosing the usual fee of £10) from Lloyds TSB on 30th April 2007. No reply.

I sent a letter on 3rd July, saying that they had failed to comply and giving them a further 7 days before seeking a court order. I should have received a reply by today, but still nothing .... No statements, no acknowledgement, no e-mail or phone call ... nothing.

 

Two questions .....

1. Has anyone else had this problem with Lloyds TSB.

2. Where do I go from here?

 

Any help would be much appreciated.

 

One thing I did notice I may have done wrong is to send the letters to my branch, and not the addresses listed on this site (wasnt aware of this site until after I'd sent them). Will this make a difference? Surely they should just forward them to the correct department anyway?

[nicsussex]

Have they cashed the £10 cheque?

[dwm1971]

Didnt send a cheque ... sent £10 note by recorded delivery.

[nicsussex]

But you have proof of delivery?

[dwm1971]

I think I still have the receipt part, but not sure .... was

a few months ago ... and wasnt so aware of the tricks they try.

Am going through the process with barclays ... and getting on much better. Have had my statements, and sent a letter requesting

the amount to be returned. I have Proof of delivery and copies of letters

for the barclays mission, and I have proof of delivery of the 7 day notice letter, but not 100% sure if i have the proof of delivery of the first letter.

[nicsussex]

Without proof of delivery it will be hard to prove that they got it especially as you sent cash - unless you can find proof of delivery you may have to start again. Might be worth giving them a call though to see if they have received anything from you.

[slimboyfatz32]

Just keep on at them, i sent an email over 4 weeks ago mentioning that i was not happy with responses being ignored...................they replied to that email today (Thursday) ....just keep at 'em ...good luck !!!!

[threeamp]

can you get into your account online and print them out your self??

[dwm1971]

will get on to them tomorrow i think ... i can access my account online ... anyone know how far back i can get statements for online?

[threeamp]

i was able to go back all the way and i printed them out at work, infact you can search three month periods for the word charge which just makes it easier!!

[dwm1971]

thanks for that .. will try that now .. much appreciated

[christinajanep]

u can go back as far as 02 on lloyds at the moment

[slimboyfatz32]

Yeah i could only go back about 4 years online , so i made an estimation on the 2 years that were missing .. when i sent my 1st letter to TSB i put my estimated amount on there , it was then down to them to dispute that sum , they never did and paid up the full amount today (12th)!!!! :)

[dwm1971]

Thanks for the awesome advice everyone ... all so easy.

Just printed all charges from 1st July 2002 to Present day.

Addede them all up ... comes to exactly £750. So a nice sum to try to get back.

Hope the rest is as easy as that was.

I never even thought of getting my statements online.

Will do that from now on.

Also thought i'd cancel my paper statements while I was online to do my bit for the environment, and to save Lloyds TSB on a bit of paper .. as they must be writing a few more letters with everyone claiming their charges back.

Right .. next stage .... list of charges and letter to bank.

Will keep you all informed.

[slimboyfatz32]

As i mentioned i estimated 2 years out of the whole 6 that i was claiming back and they never disputed it ... but reading other posts this has caused a bit of bother for people later on ... so i would read up on other threads so u have everything covered ....and good luck!!